Plus: Room was the best of our four stays as we traveled to Newfoundland. It was clean and well kept, bed was very comfortable, breakfast bar was well stocked (other than that I don't like sausage), ...
Plus: Included breakfast was tasty, with good coffee. Check in process was easy and friendly.
Minus: It's unfortunate the wifi wasn't working.
Plus: Room was very clean and comfortable. There were wedding parties and a girls soccer team staying at the same time and I felt like I was alone, it was so quiet, even with a large crowd at breakfast it ...
Minus: Not applicable.
Plus: Great breakfast, pool and location.
Plus: There was a variety of food. Everything was hot, if it was meant to be. Great coffee and fresh fruit.
Plus: Room size, staff was friendly and very well decorated.
Minus: The breakfast as basically the same as most hotels at half the price. Powdered eggs just don't excite me.
Plus: Amazing breakfast options! And nice rooms! Helpful staff.
Minus: Wish there was a better booklet for anemities, shopping, and sites. There should be a small map giving directions to these locations.
Plus: Very good location, not in the middle of the city. rich breakfast. Exceptional size of the room. Really a recommendable hotel.
Plus: The decor was beautiful and the rooms were clean.Nice water slide for the children.
Minus: It was march break and it was overloaded with people . The pool was over loaded and someone had an accident in the pool and it didn't look the cleanest afterwards. The complimentary breakfast area was hard to keep up with food going.
Plus: The staff were very friendly and were there to answer any questions. The breakfast in the morning was very good wrk a nice selection. The room was very comfortable and clean.
Plus: Linda was great. She helped us locating things we wanted to do. The room was really nice.
Minus: We drive a big truck and the parking was really tight.
Plus: The charm of the hotel. The location was amazing!
Minus: I was disappointed that the room we saw online was not the room we received when we checked in instead of getting a room with a nice tub is showing online we had a tub the size of the birdbath and I ...
Plus: Andree went out of her way to meet us around midnight and then took the time to point out some local attractions she thought we might like. The cleanliness of the room was very impressive!!
Minus: The room was a bit on the small side.
Plus: Enthusiastic and warm welcome. We gave top-score for parking because we got one of only 2 spots that are right at the front door !! Fabulous 150-yr old building, with gracious open spaces on main...
Minus: Nothing to dislike. We immediately re-booked for our first night off the Newfoundland ferry in 3 weeks' time
Minus: Rooms required carrying luggage up stairs
Plus: Beds great. Could have even a night snack from dining, kitchen area. Very secure and locked in at night. Real nice atmosphere and room. Over 130 years old. Great history. Laundry facilities are also ...
Minus: A smoking area somewhere.
Plus: Linda was very helpful leaving us instructions for access to our room when she wasn't able to be at the desk. The laundry room was free and breakfast was continental. The bed was comfortable. The ...
Minus: Nothing worth complaining about, but if you are looking for high quality accomodations I would rate this as a 3 star hotel. It is old and a bit of a maze, but clean and perfectly fine for a night or ...
Plus: Great location and the rooms were fantastic
Plus: Andrea was very friendly and helpful. The room (#4) was spacious, clean, and comfortable. The bed was very nice and there are two chairs to sit and relax.
Plus: Beautiful suite, very spacious, nicely laid out! Great view of the harbor. Front desk staff was friendly and accommodating. This is a great location with restaurants within walking distance (we had...
Minus: Guests are charged to park. Parking for guests should absolutely be free!!
Plus: Nice buffet breakfast available. Fresh fruit as well as 1/2 grapefruit. Restaurant within the hotel offers a great menu with lots of variety.
Plus: Clean the staff the location
Minus: Small hot tub no poll
Plus: Breakfast was great.
Minus: The property was fine the booking was not sent to the hotel properly. We have a family of 6 and got a room that only fit 4 the hotel staff helped us out but it did cost extra upon arrival.
Plus: Nice views, lovely room.
Minus: Breakfast buffet was poor. Sofa bed poor quality and not made up.
Plus: Lovely staff and roomy suite. The restaurant was very reasonably priced and the food was good.
Minus: Coffee could have been better
Plus: The included breakfast was good, the staff very friendly and helpful and the room large and comfortable. The hotel was very central and easy walking to shops etc.
Minus: There was a charge for parking.
Plus: The breakfast was really disapointing. The place to get the food was too small and not cleaned (or rarely) and the coffee was undrinkable. Two morning in row I had to ask for ustensils because it was ...
Plus: Great staff
Minus: Old lumpy mattress
Plus: Location was great. On the water. Beds were comfy although the pull out could use a new mattress. Bathroom was quite large. You can close the door from the bedroom to the living area which is great for privacy and watching tv without disturbing the others.
Minus: Pullout couch needs a new mattress. Living room chairs and couch were quite low for the seniors to get out of.
Plus: The breakfast was good
Minus: The television did not work at all, the radio was not working well and the toilet paper roll was pretty much empty, 1 use left on roll.
Plus: The bed was incredibly comfortable
Minus: It was a little outdated but there is nothing wrong with that since it was very clean.
Plus: Good breakfast, cheery room, quiet neighborhood.
Minus: Would have preferred carpeted flooring
Plus: Our hostess was very pleasant and helpful. Nice quiet surroundings, and good breakfast to start the day
Plus: This is very close to Sydney, so you can tour Fort Louisburg, shop and dinner on Sydney and are only 10 minute easy drive to B&B. A Nice treat was its location on Rte 216/223 to a fun short ...
Minus: Rooms are quiet with your own shower and rest room. Nice to wind down after touring.
Plus: Monika is such a wonderful hostess. She made us feel welcome right from the beginning. Breakfast was delicious! We were there when the remnants of Hurricane Michael arrived! In spite of the wind...
Plus: Monica was a most gracious host and she makes the most delicious omlette.
Plus: Very friendly hostess
Minus: Hard bed - I have a bad hip
Plus: Bed comfy
Minus: A little more expensive than most
Plus: Room was comfy and spacious
Minus: No choice for breakfast - okay if you like full English breakfast
Plus: Monica was so kind and accommodating. The room was very clean and had everything we wanted - a private bathroom, comfortable bed, and free reliable wifi.
Minus: The only thing was that it was a bit far from restaurants and the town. However, if you're looking to get away from all that, this is the perfect spot.
Plus: The location: the immediate surroundings were peaceful and quiet. The internet connection was fast. Our hostess was friendly and helpful.
Minus: A longer piece of string on the ceiling fan would be helpful, to make it easier to turn on and off.
Plus: The toilet bowl had stains. The tub drain was very slow and took water a good 3minutes to drain after shower was shut off. Bed was comfortable, pillows were good. Couch pullout was very ...
Minus: Stains in toilet bowl need to be removed - rest of bathroom was clean. Drain in tub needs to be fixed.
Plus: the staff was super helpful - organized a taxi for us for 4:30 am and wake up call. The Manager responded promptly to my email about a taxi to the airport. There is no shuttle service.
Minus: We were not able to enjoy the breakfast as we left too early so can not comment on it. Or maybe a continental breakfast was available but we did not know we could eat that early in the am. Did not ...
Plus: We did not like anything of the hotel. There was no elevators. We have to carry our suitcases to the 2nd floor by stairs. Ridiculous.
Minus: No elevaors. Poor PR
Plus: The access door outside to the car was great. Request to fix squeaky door in bathroom was done well.
Minus: Breakfast area was very small and crowded. The access door to the rooms is on the back of the property and there are cigarette butts and cups lying around and the grass is not cut. Concrete is ...
Minus: A complementary hot breakfast is included. Breakfast closes at 9:30 AM. We arrived at 9:15 and the girl had already unplugged the waffle machine and taking away the bread for the toaster. When we said...
Minus: a little problem with door cards but was quickly resolved
Plus: Staff are awesome! Room was clean and comfortable! Great to have small kitchen to cook!
Minus: Bathroom is tight but hey it's called micro ðŸ˜
Plus: The desk staff was very helpful with ideas for meals and directions, ferry times etc.
Plus: sorry, don't like this one
Minus: Bedbug. Killed 3 adult bedbugs one night, unable to change room because fully booked. Nothing could be worse than sleepless night.
Plus: The staff was friendly and the breakfast was good. Nothing spectacular but they did everything well. The location is tough to beat too.
Minus: My only complaint was the size of the breakfast area. It was probably too small. I stayed there four days and was up early enough to avoid the crowd on most of them but it was a tight squeeze one morning and with a lot of people it could be a problem.
Plus: Large rooms. Comfortable beds; large bathroom with a great shower ; free wifi
Minus: Location of entrance to second floor at the end of the building and having to climb stairs to room half way down the hall with MY sprained ankle
Minus: Asked for a room on the first floor because of my disabitily,was told it would cost me more.There was hairs on my pillows and sheets.Most things were empty for breakfast.
Minus: We are a family of 5. Booked room for 5 online, 4 adults, 1 16 yr child. Room had 2 queen beds for 4 people. No pull-out couch as expected. Staff would not accommodate with a cot or another room. One ...
Plus: Pool Breakfast
Minus: Toilet loud Musty smell ground floor room
Plus: Room was clean, large and comfortable
Plus: The property had ample parking, on-site laundry and out of all the hotels I've stayed in during my years of travelling this one stands out with the superb staff. I had a big glitch with my booking...
Minus: Breakfast....pancakes were discusting
Plus: Just the location only
Minus: Rooms are not cleaned properly. Front desk person has no clue how to handle online bookings. I had two rooms booked with one reservation. Rooms were assigned in two different floors. No elevators to ground and 3rd floors.
Minus: Beds need updating, our beds were horrible extremely old
Plus: The bed was very comfortable. In room control of air conditioning, and it worked well. It was clean, which is something I always notice. The pool looked great, but unfortunately I didn't get a ...
Minus: Some lights were burnt out. They should look into getting an in room movie service.
Plus: Beds were Ok Breakfast was good Staff were friendly
Minus: The whole place should be torn down, too old for the money they charge.
Minus: Washroom needed a makeover
Minus: Our room was very disappointing. View of the roof, unclean bathroom, ceiling light did not work, no lightbulb in desk lamp. The air conditioner was very very loud and we walked into wet carpet during...
Minus: bad air (odour) in the entire building
Plus: Loved everything about the Hearthstone except my room
Minus: Room was a bit small (tight quarters) I felt for 3 nights it could have been a little more spacious
Plus: Very engaging staff. Breakfast was delicious. And guests were all very pleasant
Minus: It was a nice night no complaints
Plus: Breakfast was excellent. Rooms were comfy. Staff was friendly and helpful.
Plus: The staff were very helpful!
Minus: While I was trying to check in the clerk accepted a call from someone else and dealt with their question while I stood and waited.
Plus: Bathrooms looked to be recently upgraded, very nice
Minus: There's an old cigar smell to the place but it is an old motel so not surprised. The rooms did not smell old probably because there were all new flooring in them
Plus: The staff were very friendly and accommodating and the fish from the restaurant was absolutely delicious. The room was cozy and clean.
Minus: I have no complaints.
Plus: The staff was very friendly. There was a great view.
Minus: The room wasn't very clean.
Plus: Location and friendly staff
Minus: No fridge in our room, non-working microwave in my sons room and no bathtub plugs
Plus: Beautiful view if you get a room on the second floor overlooking the water.
Minus: Although the public spaces are nicely decorated, the rooms themselves are showing their age - giving the place a discordant feeling. There is a mini-casino space (machines) which adds to the strange ...
Plus: Older place, but updated. Not bad for the price.
Minus: The smell in the room could be better.
Plus: Staff were great, very clean. Great view. Nice place.
Minus: Pillows were flat, price a little high, wifi didn't work well. No ice bucket in our room- told front desk but never received it,
Plus: Staff helpful and friendly
Plus: Close to facilities. Fridge and microwave were great to have. Had good sleep. Great view of the ocean Bay.
Minus: Could hear others in adjacent Rooms! Slightly over priced. The owners had the 2 best parking Spots! We had go to back lot to check in. I thought your customers would come First!
Plus: Friendly, pleasant staff... great location (~10 minute walk to Centre 200/Casino)... clean, comfortable room (looks like some recent updates)
Minus: Furniture in room & carpet in halls need to be updated... enclosed porch looks a little shabby, but don't be deterred.
Plus: The hotel is walkable to downtown Sydney (bars and restaurants) and the price was good.
Minus: The hotel is aging and, while the owners are making an effort to keep it up, there are things that need a makeover like the paper-thin walls, smallish windows, and the hallways.
Plus: Personalen hjälpsam och vänlig
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