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Staff were extremely helpful and courteous. None.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
Great location very close to main shopping area in Ginza. Room on the small side.
Great location right by Tokyo station Nihonbashi exit. Right next to convenience store and the neighborhood is full restaurants and bars even excluding the train station. The fabulous staff went above and beyond. They were very helpful when there were issues with our baggage forwarding to a later hotel because Orbitz had yet to give our name to our reservation 2 days before our arrival. While the hotel itself very clearly describes its smallest room (at ~17.5 m^2 ~190 sqft) as being a single where they allow two guests, most third party sites just list it as a"small" double. It is small for two by Tokyo standards. If you are two and have more than just carry ons, you will want a larger room. Note they have somewhat larger (~10% larger but still listed as "small" double) rooms that will work with medium checked bags. It is well worth the extra USD $20 for the upgrade. Look for a note talking about the room upgrades or just book directly because it is difficult to differentiate.
The room was very nice inside, a little small , but newly furnished and very comfortable. Easy to find from Tokyo rail station. Staff were very friendly and helpful.
location is great, just few blocks away from Ginza, across the street from Toyota station.
Close proximity to subway station and multitude of restaurants and shopping in Ginza. Secure WiFi in every room, free for rewards members. The breakfast buffet was great, with many choices of local and western cuisine. My omelette was cooked to perfection! The beds were a bit firm. The toilets weren't as fancy as other Japanese hotels (not heated).
Wifi password always wrong, I could not use wifi.
Location in Ginza The room and bathroom were the smallest room I have been for a very long time. Everything is also industralised and calibrated (to reduce cost), which makes it more like a chicken battry than a hotel room.
location was easy to walk from for transportation around the city attractions no pool
The location was excellent and the airport bus delivers you directly to the hotel door. Some of the staff were uncaring and had no knowledge of the area.
Only the fact that we had Japan Hato tours that did a pickup from this hotel location and there were a few folks at the information center that were nice and very helpful The room was awful - 1. Shower curtain was dirty and had hair on it from god know how many previous travelers!! I asked the manager to change it and they did not execute it well, they forgot! When I asked again they replaced it but only this time they put the shower curtain inside out...Japanese attitude is supposed to be all clean and perfect and this was definitely not it! 2. We were offered free breakfast due to the shower curtain situation which was a nice gesture, but honestly the breakfast was not so great 3. The room was really really small and the 3rd bed that we got was broken.. We paid like $250 a night or so and this was so not worth anything penny, will not recommend it anyone.
Friendly staff despite the language barrier Now that Tokyo is becoming a touristic area, the staff shoulkd learn the manners of good service.
The room was small even by Japanese standards. Staff was nice. TV only had Japanese channels. Breakfast provided was good. Value for money was not there. My friend stayed at Gracery nearly next door for $100 cheaper and a much bigger room.
The room was small but clean and well-appointed. I don't know about the necessity of including a pants press and a dehumidifier in a room barely big enough for two people and a bed but I'm sure they know their own audience. Breakfast was simple Japanese standard. Staff was very good and attentive.
The room was clean and there are complimentary amenities in the room and also offered in the lobby. There was a faint odour emanating from the toilet. It was quite a distance from Tokyo Station.
very clean the check out time
cleanliness No kids are accepted with adults at the room booked
If you want to see all over the city by metro otel is the best one
I like the fact that there is enough room to open a suit case and still have room to walk around it!!! Most small to medium size hotels in Tokyo are so small that you can only go to bath and sleep. Ginza Monterey offered a little more room so you can work on your computer and feel comfortable.
The location to Tokyo station was great! Only took less than 10 minutes to walk there without problems... The room was very small... unlike American hotels and the pillows and mattresses are not comfortable but we found this to be true at all the hotels we stayed at. Otherwise we were very pleased with our choice!
For the money you pay, this hotel gets you the best location and the best location and the best location. Everything Ginza can offer is within walking distance from this hotel. Close to all sort of transportations. Very good for business. It's less desirable if you have kids traveling together due to limited some of the hotel room. Famous ramen 一風堂 is right across the street. Small hotel room really makes all the facility become less comfortable when using. So if you have kids, it's going to be a bit challenging. Counter staffs are not all good enough on English. So get back in couple hours if you don't like the staff you encounter.