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Very smart people working the front desk, even evening staff were highly experienced and products of a polished organization. Facilities were extremely clean, lobby is 4 star material and the king rooms river view were more 3.5 than the 3.0 they are listed as. Definitely a value for your money particularly in this area.
It's location was convenient. Staff was great. Dirty floors, old facilities.
Our room was double booked. I dropped off my luggage and went down to the hotel bar. When I returned to my room, there was someone else in my room and my key no longer worked. The other guy ended up changing his room because we had adjoining rooms.
Location, bed. free wifi Plumbing was bad, the hot water was set up backwards. The restarant in the hotel breakfast was poorly prepared and over priced.
The location was perfect! no
The front desk and the comfort of the room. The valet parking. They charge you $16 and then loose your keys.
Price TV stations at the bar... We tried to watch the Cubs game on Saturday night. We left to go to a local bar to watch the game, otherwise we would have stayed all night.
location lighting in room and bathroom not adequate
Location. Right downtown on the river. The parking situation. Would have preferred some sort of option to valet. It wasn't that big of a deal with in & out privileges, but felt like I had to tip everytime....drives the price up
The hotel was conveniently located. The view was wonderful! The staff was very friendly I have no complaints about my stay.
The shuttle service was great The pool is way too small and they should have one outside. The bar and restaurant were never open when we wanted something.
The tub and bathroom floor needed a good scrubbing. The bathroom light was incredible dim - not good for putting on makeup. The heat was not turned on for the building. So it was a chilly night
I booked 2 bed. But they give me 1 bed