Minus: We showed up after a long drive (10+) hours with young children from Canada. Hotel booked and paid for. Come to the check in counter at 12:30 am is. Had to wait 45 minutes to speak to the counter staff who took forever to check people in front of us in. Had the hotel manager that just sat there and disappeared from time to time and he doesn't know what his job is. Relies on his staff to work and do everything. In any case the people in front of us were given rooms which already had people in it. They came down and didn't have a room in turn we didn't have a room. There were approximately 30+ people in the lobby with the same issue. Chaos and people arguing. Not far from a brawl.
We had to rebook another hotel at 2 am and had to leave and find another hotel. Do yourself a favor and steer clear from this place. I work in the aviation industry and im at hotels half the year all over north America. This has been the worst experience.
Plus: Location - it's the only hotel in Trenton.
Minus: strange place with water dripping from the ceilings in the hallways, the dining room still had dishes from the day before. The staff couldn't handle the cleaning.
Minus: -price was too high for this mediocre stay
-no manager or any higher-ups on duty
-I requested late check-out online way before I arrived and STILL have not received a response
-given double beds but I had booked for a king
-tub was dirty, obviously not cleaned as soap bar remnants were on the tub floor
-terrible quality soap
Plus: Very well located for business. Good facilities, well-designed, comfortable and pleasant overall.
Minus: The bed needs changing - it sagged badly within the first night.
It was a very busy weekend when I was there - and there was only one person at the front desk the whole time - he tried but clearly couldn't keep up with the demands of all the guests. Poor management to have only One person there !!
Plus: The pillow was comfortable
Plus: Very convenient if you work in government because its location is very close to government buildings.
Plus: I needed to work in the room and it was very conducive for that with free wifi, a nice big desk, and comfortable desk chair. It was also clean and quiet. Parking was easy and reasonably priced.
Minus: Front desk staff on my arrival were not very helpful. Keys to room failed and had to be fixed. Difficult to get food in the hotel. There is no room service and restaurant was very limited. Sorry undoing area was pretty shut down at 6:00 pm.
Plus: Comfy room
Minus: Reception is never at the front desk so no one ever answers the phone(I tried on two different days at different times), you have to walk all the way down there to ask them anything and they aren't the most friendly people. I had to walk down and ask about the wifi password and for towels(since they didn't put any in my double room). Not a big deal but these are basic things that should have been taken care of or could have been taken care of by just answering the phone
Plus: Very kind and helpful staff. Very quiet room on the 6th floor with excellent WiFi and a king size bed.
Plus: Aim was to dodge getting stuck in my area by snow and get car under roof so in that mission deed accomplished and was value especially to use for business purposes.
Minus: Internet was ok for ipad but timed out in terms of my pc but mine could have been part of problem. Used my own hotspot to resolve issue. But would stay there again when needed.
Plus: Good service from staff. Bed comfortable.
Minus: Room smelled like smoke. No parking discount. Charged $3 for morning coffee.
Plus: The bed was so comfortable and the food was delicious. The room and bathroom were very spacious and clean.
Minus: I chose this hotel because it advertised having an airport shuttle. I found out the day before my stay that it was not up and running yet. The front desk told me it would cost $12 to get from Trenton Mercer, I had to shell out almost $30 for a cab.
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