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Good location. Familiarity with the area. Indoor pool too small...but that's understandable.
Not a thing
location reserved king bed, received two twins. no microwave as advertised. not very happy.
Great location, clean and comfortable rooms.
Nice hotel but private party guests running barefoot around hotel, creating ghetto like atmosphere , alcoholic drinks left on elevator floor, Loud reception party guests in hotel hallways at 1am drunk and noisy.
what I liked- the inside was very nice. Beds were comfortable and the rooms had a great set up. Location was great and the curtains made the room extremely dark when closed Didn't like - the staff wasn't as professional as they could be. The pool wasn't as nice as the pictures and was cold. the outside of the building is not attractive but the inside makes up for it.
The staff were very helpful and friendly. Everything was very clean and we had a very enjoyable time here. We even decided to stay an extra night! Overall, this is very nice hotel and we're already planning to stay here next year. One of the staff members didn't listen when I checked in and charged something to my card that I needed to pay for in cash when we checked out. But this did not ruin our experience.
The location was awesome to the Blue Dome district. We waited in line for about 20 minutes while three staff ran back and forth to the back room fetching copies of receipts. What a horribly inefficient way to run a front desk. Actually, it's not a front desk. It's 3 kiosks- no wonder there isn't a printer for the staff to use. Trying to look hip and cool with 3 kiosks at the expense of making your guests late is a poor move. At 3:15 the staff said our room wasn't ready ( check in was for 3pm) and they would call us when it was clean. We waited until 4:30 pm in the bar and still no call. I got back in the kiosk line and 11 people ahead of me received their room keys. When it was finally my turn- all the attendant said was " We were suppose to call you." On top of that, he forgot to give us the key to get out of the parking garage and we had to get out of our car after trying to get out with our room key and go back inside to the kiosk to get an exit key out of the garage. Never stay there again. No apologies from anyone. So ridiculous.
Location and the staff Poor choice of food at the hotel's restaurant
It was very clean. comfy bed and pillows. Not very big beds. Loved the hot water in the shower. Didn't have to wait at all for water to get hot. couldn't get heater in our room to get warm. I had it up to 90 and air coming out of vent was cool. Food way too expensive. I spent way more on food for the four of us and I did when we went on vacation to San Antonio for a week.
Room was great with a nice view. Very clean and service was excellent. Heater made a loud clicking sound every time it turned on which was annoying.
Convenient location for business and entertainment; comfortable bed; consistently friendly, helpful, welcoming staff; great food and drinks at the Daily Grill. Staff seems to have lost ability to clean and inspect rooms: found debris from previous guests on floor, long hair smeared on shower walls, old washcloth on floor under bathroom vanity. Not a one-time occurrence, either.
Everything was very clean and accessible. Luxurious without the bulky price to match. Friendly staff. Close to fun downtown spots. Will definitely stay again!
The room layout. the entire building is very dated the outdoor surroundings are dated as well the place looks like it requires a lot of renovations and cleaning up
The staff the parking the shuttle and the shuttle driver, Anthony-excellent! The staff, seemed understaffed. at times very helpful, other times, just soso. No café or restaurant.
It's a hip atmosphere and it was literally next door to the Cox business center which is the reason we were in Tulsa. The bed was very comfortable and the pillows were perfect. The bliss products are much better than the usual cheap soaps most hotels use. The swimming pool was tiny and no hot tub. Finding the a parking was a bit strange but normal for downtown hotel. Sliding bathroom door had a cool look but was very heavy to open and close, they should probably find a way to make it slide easier, there was a grunt every time it opened or closed. The shower could have been bigger and might work better with a way to contain the water since its flush with the floor. The shower head was situated so that it would always point at the shower curtain and put you in one half of the shower or the other limiting your space.
Great looking modern hotel for the price. Friendly staff well appointed rooms, and a very cool bar.
Room was nice
Hotel was great. The staff was friendly, rooms were large and clean. The location is less than ideal. There is a lot of construction in the area, making the parking lot a difficult find. Also didn't care for the $10 fee to park.
The deco was so funk a delic. But with that I understand you have to maintain a level of rarity. That way the place can be preserved. Some amenities were just wild. Having to pay to park was a bit of a slice to the throat. I'm staying at your hotel... That offers parking for the people employed there. Why not just offer free parking for hotel guests. It really wasn't a big deal. The fact of it is... It was a Monday! I can see on high volume days. And it's not like there was anyone there to park the car.... The hotel needs a heartbeat.
From the moment my car door was opened there was nothing but friendly informative staff and amazing service. Very unique Art Deco atmosphere with all modern conveniences. Excellent bar and restaurant. Must stay while in Tulsa.
Historical 1925 luxury hotel with contemporary flair. 2009 upgraded and remodeled. Comfortable in every way. No parking garage or lot available for those who don't use the valet parking. We were able to obtain street parking rather close and it was not a problem for us.
foyer, room ( when we finally got to it), boutique feel :) charming The service was terrible. Upon arriving- the front desk told me they no longer had the king room with pullout couch that i booked available. "They "gave" it to someone else?"- I asked her. She confirmed thsat my prebooked room was not available and She blamed this on "third party" booking issues sometimes. She then offered me a lesser "double beds room" OR going down to a sister hotel- but would not even offer the $40 less rate to me for to rearrange, go get the car and travel down to the sister hotel.?! My elderly mother had to wait for 30 minutes while I discussed how this could have happened with the Front Desk Staff woman. To no avail- she said my choices were-1. you will just have to take the double bed or 2. go to the other hotel. so we chose the double bed room due to it being 38 degrees outside and the hassle for my mom. I told her i was going to put this ridiculous experience on social media. Then when we got to the double bed room ( that I did not book) because we were too tired to go to another hotel, miraculously, the Staff woman called and said- "oh- I have found a King room for you with a pull out". So we gathered our stuff with my elderly mom and moved. All this took an hour of calls and discussion with the front desk who had insisted that they did not have my king room with a pull out couch available any longer in the first place "so sorry maam, but this sometimes happens with third party bookings". It was a mess and we will not recommend this hotel to anyone due to the ridiculous poor service. although it was a delightfully decorated hotel. I was very surprised at giving my booked room to another, then not even offering for a voucher for later and suggesting i take my elderly mom, our luggage and get the car pulled around and travel to another hotel with a lesser rate but not offering to refund me the difference for the lesser rate. Secondly, insisting there was no more King room with pull out available as I had booked, and then once I explained that I was going to share this on trip advisor- miraculously, they found a room available like i had booked in the first place. So, did the Front Desk Staff woman lie to me as well? It sure seems that way. It was cold, I had my elderly mom with me so we could see the Christmas lights in Tulsa and spend time with my college age daughter, and this experience at 9 pm gave both of us a headache.
We were so very grateful to the desk clerk who took time to help us was when she was busy. I have never been in a hotel room that had so many electrical outlets for recharging all our devises. In addition to many wall outlets, most of the table lamps were fitted with recharging plugs. The bed was unusually comfortable. I usually regard a hotel's immense pile of decorator pillows as "unsleepable," but these were great.