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The pool, the lounge, the back patio area, and the staff. The sofa-bed (it made my back hurt for several days) and the hot tub (out of order).
This hotel was very clean. My wife and I booked our hotel through Kayak for our anniversary. It was a disaster trying to check in upon arrival. It took us nearly an hour to help the desk clerk understand that we didn't need to pay for our room twice because it was already paid for through Kayak. I showed the desk clerk my receipt and confirmation a dozen time, yet he insisted on swiping my card over and over. Due to this lengthy check in we were late to dinner and missed our reservation. We are extremely dissapointed.
Mostly everything was great. If a worker sees you they greet you. The bed was very comfortable and the room was great. The location is right by the mall so it's an awesome location. It is also a very quiet location. Everywhere we looked online said there was continental breakfast however, there was not. Even when we checked in they said there was continental breakfast so we were very upset when we found out that wasn't true the next morning. The pool was small so not many people were able to get in it. There was a place where they could have a fire which would have been a great view. I get that it was hot outside but having the firepit lit outside would have looked nice.
The website said there was a continental breakfast and that was a lie. The restaurant/bar was never open. Having a small child that made it difficult when she was hungry we had to always go out to eat and she just wanted to stay in.
Hotel has a newer updated feel. Clean, decent staff, and the location is near the mall. Lots of food options near. The bed was horrible. I've slept on nicer beds a cheaper hotels. This mattress was broken or bend or something... there was a solid rail or something running from foot to head on the left side that made you feel as if you were trying to sleep on a 2x4.
Everything There was nothing that we were not happy with.
Lots of shopping and restaurants close by. Only a few minuets from downtown. Excellent breakfast setup. Pool needed to be skimmed
My family and I visited from Virginia and stayed at the Holiday Inn Express for the first time last May while attending a family graduation. The location hotel was close to places to eat, shop, and to where where our boys (ages 8 &7) could visit and play at. The breakfast setup was nice and the morning folks were very great! The entire staff was cordial and professional. The indoor pool was also a nice touch because so many hotels in the area did not have this feature available. We would and will stay at this hotel again without a doubt when we come in town to visit our family.
Great location across from the mall. Lots of places to eat close by and about a 15 min drive to aquarium and the zoo. Clean rooms and the breakfast was above average.
I selected this hotel because of the location. We had flown in for a wedding and would shortly depart. The room was clean. We got a complimentary kit because of Priority Club. At our age we were on the first floor with good access to lobby and breakfast.
I stayed there over a busy weekend. There was a big golf tournament in town, plus a few other things going on also. The rooms were clean , the staff was great , the breakfast that came free was good. Overall a great stay. The bed was better than mine at home.
No frills but quality hotel. The room was clean and well taken care of. Close to food and shopping.
Easy quick check in. Upon arrival to or room, we unpacked all of our belongings. Then we realized the air conditioner did not work. The front desk clerk came to the room to help move everything to another room. She. Could have just given a new room/key. SHE WENT ABOVE AND BEYOND what we expected. We will use this hotel again. Close to shopping and restaurants
Nice hotel, under remodeling. No exterior sign and hard to find.
When we travel we stay at Holiday Inn Express. They are always clean and the beds are comfortable. The pool and hot tub are nice and the breakfast is adequate.
Nice, clean up to date decor. Would come back to this location again. Good proximity to the mall and walking distance from good resterants.