allt var kanon nej
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Please write at least 15 words No
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
superb location. 1st class service by all of the staff. good value for money.
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
Läget passar mig bra för kundmöten
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
Location and friendly staff. The hotel was very dirty.
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
good service, quiet location
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
We were in London for 22 hours to see a concert. We choosed a hotel close to Heathrow. Good standard, nice room, good service in the front desk.
Stora och välutrustade rum med bekväma sängar. Trevlig personal och bra frukost. Utmärjt läge nära Heathrow.
Tillmötesgående personal, bra kommunikationer till och från hotellet. Skulle uppskattat riktig ost på frukosten. :-)
snabb smidig in o utcheckning för vår kulturella bakgrund något påträngande servicepersonal, frukostbuffen var bra men förvänat
Så bra och lämpligt beläget för att spendera natten på före avresa på Heathrow. Ej prisvärd mat (frukost).
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
There is nothing that I liked The smell in the bar area and the drunken people that were hanging in the bar area. It was uncomfortable and you couldn't sit and receive a visit in the bar area.
It was a family run Hotel with more than excellent service and we were made to feel more than welcome during our stay. We would recommend this Hotel to anyone in the future.We will be using it in the future.
I and my partner enjoyed our stay at the hotel and the staff were like family to us. We would definately love to come back. None
Non About all
We liked the bed, which was very comfortable and the electric kettle which was very useful. We also liked the milk and cereal at breakfast. The staff were nice and considerate. The "bathroom" was incredibly small and cramped: one couldn't wash one's face without getting one's feet wet and there was a musty smell.
price and location warm hospitality of the owner host hotel was under major renovation, bar closed, lobby full of workmen, room only partly finished only one towel even though they charged me for two people. No internet service, no breakfast as the only table was full of workmen staying there while they worked on the building and they treated the hotel like their dormitory.
it was nice and warm this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.
The hotel staff was very friendly. If you just want to stay one night or two that`s fine. I wouldn`t stay longer for that price. the bathroom was outside. It looked very old, rather like an hostel. The breakfast was just like that of an hoste. However the hostel staff was more than friendlz
manager went out of his way to accomodate us
cheap, free parking. My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.
When we booked the hotel we paid the Waldorf Price but found put that it was downgrading to Hilton, everything we paid for wasn't there. We also had to ask for everything Everything. We paid for high amenities for a 5 star Waldorf we got stuff for a 4 star Hilton.
It lived up to its star rating Very poor directions
In big park and neighboring historical house. 10+ minutes walk from nearest train station. Transportation to center London (Waterloo station) takes 39 minutes on the train. Breakfast and room wifi not included in room rate.
Excellent standard and facilities. Very Good value for money. Away from central London.
The rooms were amazing, the shower was amazing, the pool was amazing and it's set in the beautiful syon park! The only thing is that it's a bit far from the centre of London but nevertheless it's an absolutely gorgeous hotel!! I just wish it had a little bit easier accessibility to London Centre!
The hotel room was very nice and met all expectations. The hotel staff was not helpful or knowledgeable. They provided incomplete directions to hotel and they could not provide assistance or personal recommendations for nearby attractions.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Early check in after a long haul flight was not possible
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Great room, very quiet, very clean, end of the corridor on the 5th floor... Like all the Rugby touches around the Hotel...
Good staff food good Carpark 500yds away phone charges & internet excessive.I Avoid hotels charging for internet.didnt know you could charge so much for calls perhaps you increase them when it rains
My wife and I are not 'hotel people' but we were blown away by the decor, comfort and especially the friendliness of all the staff.
Freindly staff light well maintained room None
The Staff - Just brilliant and very interactive.World Class.
Clean, comfortable and modern room.
All very good Cold at B/Fest in the resterent
Hotel is clean, well appointed and luxurious without being overly expensive
I enjoyed the stay. I think the outside sineage could be better especially at night. Breakfast dear.
The location is great, the comfort of the room was important but by the far the friendly staff were fabulous. Long Corridors, nothing else really.