The Lokha Ubud Resort, Villas & Spa

I liked the location, it's very quiet and peaceful. The staff beautifully decorated our room for our wedding anniversary & flowers were provided which were lovely. I also really liked the spa - it's in a very beautiful location and I left feeling rejuvenated. The main pool is also very lovely with stunning views.

- The shuttle service was disappointing in both frequency and capacity (drop off 10am, 1pm, 3pm, 5pm & 9pm with 6 places only & pick up 10:30am, 1:30pm, 3:30pm, 5:30pm, 9:30pm with 6 places only) - even when we tried to book a place 3 hours ahead (what the hotel requests) we were told all the places had been booked and only 1 spot was available (as we were travelling as a couple there was not enough room) - later that night we waited for the suttle anyway and there was in fact room for 2 people (we let another couple take the space as they also had a similar experience to us) - we caught a taxi as the hotel couldn't accommodate. We felt mislead and had pressure to pre-plan our days around the shuttle service. - On checkout, the hotel attempted to charge us for minibar items we didn't use - we had to explain a few times that we didn't use any minibar items before they adjusted the bill. - On checkout, we provided the receipt for our cash deposit, the staff took the receipt however didn't return our cash deposit - when I brought it up we were told our cash deposit ($100AUD) had been refunded already, however, it hadn't and after being told it had a couple of times staff returned our deposit. - Pool villa room was mouldy & shower drainage ran into the bathroom itself instead of down the drain (villa 502). The bathroom floor had a puddle in it for most of our stay. - Room service dropped some of the food I ordered onto the floor when delivering it and didn't offer to replace it but instead asked me to sign for it - the food in the hotel is very overpriced and the quality is not very good compared to the town. - The first hotel we've stayed in Bali where 1 small bottle of water was provided for both washing teeth and drinking per guest per day (we've always been provided with 1 for the bathroom and 1 for drinking)we had to go into town to buy a heap of water to keep us going during our stay.

Built in nature

Max fan speed was like slower than blinking eyes, many bugs, not so supportive staff very pricy food & service, deep inside to get any rental bikes