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Friendly staff, comfortable rooms and great location! Pet friendly, they even included a special bed and bowls for my dog. They also provided treats to the dog every time we came back from walks.
Very nice and helpful staff. Awesome location. Nice lobby, restaurant/bar I booked a king but got a room with two twins (or two EXTREMELY small queens), bathroom wasn't very clean and bed and pillows were not very comfortable.
The hotel in located in Downtown Vancouver, walking distance to many Restaurants ,shopping and Cruise ship peer. Location ,Quality of the hotel rooms.
Everything was generally good except for the wifi and thermostat in the room The "free" internet service in the room was unusable. I could connect, but the connection would drop after a minute or so. Could not reconnect without rebooting my laptop. The process would then repeat itself. Called tech support, who wanted to make configuration changes to my computer. Given this property is the only place where I've ever had a problem, I declined -- and went down to the lobby to use Starbucks' wifi. Also, could not get the room cool enough. Woke up in the middle of the night perspiring. A find this is a common issue in hotels these days with the occupancy sensing thermostats, but at this property the issue extended even to active periods in the room -- even with the temperature set to 65.
Great location, nice amenities and room. Friendly staff and very clean. Bed a bit too soft. Elevator shaft was audible and a bit annoying.
Was advertised as a supreme king suite. We opened the door on the 16th floor expecting a suite. A seperate seating area. Somewhere we could sit & look at the view of the harbour & Stanley park. Instead we found a king size bed, with 1 chair in the corner. A coffee maker with only plastic cups to drink our dark roast coffee,that once we added whitner it turned gray. The small tv on the wall was off to 1 side, leaving 1 person to sit on the bed ( which was quite comfortable) on an awkward angle. Overall it was a nice hotel that left a sour taste
Loved the hotel. Have stayed there many times... Amazing location... However, $750 a night is absolutely insane!! Somehow got ripped off online into paying that for one night! It was supposed to be for 2 nights.... Not happy... Complete rip off...
The location was beautiful. The staff were very friendly and helpful. The beds were very comfortable.
Friendly staff. 4.5 stars - Really nice rooms that are getting near time for updating. I will happily stay there again. The guest rooms are starting to show minor signs of wear: HVAC - Thermostat no longer working properly; either high fan (noisy as heck) or no fan at all. Bed - getting very lumpy and needs to be flipped or turned. But overall very nice.
Friendly staff, great design and location. Too basic breakfast room service menu.
Good service Good location They nickle and dime you; parking was $10 daily more than advertised on my confirmation (they said it was an old rate, although I only booked two days before the stay!). Then they charge for wifi! Seriously!?!?!? Who charges for wifi these days?
The location was great! It was walking distance to restaurants, the harbor, and a stop for the hop on hop off tours. It said breakfast was included, and then they wouldn't let us have breakfast. That was the major reason I picked them.