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Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Excellent furnishings. Nothing.
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
Rooms. Service. Location.
Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Best hotel for service and ambiance in Vancouver nothing
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Rummet rent och sängarna mycket bekväma. Hotellet är mycket centralt för dem som vill ha nära till shopping eller nattliv. Personalen var inte särskilt trevlig och hotellets centrala läge var delvis negativt då det ligger i ett ganska risigt och väldigt partyinriktat område. Detta gör att det är väldigt högljutt i rummen och enda sättet att sova är med öronpluggar
Läget var utmärket med allt inom promenadavstånd. Frukosten var bra
Perfekt läge, gångavstånd till shopping. Bra område att bo i. Stort rum, rent och snyggt. För att vara en amerikansk frukost så var den bra. frukosten serverades i puben, mycket mysig miljö. Trådlöst internet i rummen samt tillgång till dator i receptionen ingick i priset vilket är en stor fördel. Trevlig och artig personal, god service genomgående. Kan inte säga så mycket negativt, möjligen att man städade rummen mycket sent, vid 1-2 tiden men det är bara en mindre detalj.
Vi tyckte det var jätte fint, rent och snyggt. trevlig personal, och god frukost.
Bra lokaliserat nära till shopping och kontor.
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
Bed was so comfortable I didn't want to get out of it!
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
It's a great and pleasant stay
The staff was impecable and very attentive. I would stay there again any time without thinking about it No complains
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Everything was amazing, I can't wait to go back! Nothing. Everything was great
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.
Location Near Orpheam theatre!
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
Location, accommodation & staff
Everything was near and the people was very.
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
friendly staff bathroom light switch out in the hall far from bathroom. bathroom door will not stay open. noisey. room half empty. plastic floors.
Room design, cleanliness, attentive staff water pressure for showers, expensive in-hotel breakfast
Great central location and beautiful amenities. Nice perk having nespresso machines in the rooms.
We stay at Hotel Blu every time we go out to Vancouver! Our favourite hotel! The rooms are so nice. We definitely recommend the loft room. So nice and modern. Always a blast!
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
Ramada in Seattle much better value and comfort.
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
Great family room set-up if travelling with kids.
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
good value for money,location
Location was good and staff was most helpful for our one night stay
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
In late Wed, out early Fri. So admittedly, it was very brief. I suspect I would have enjoyed the stay higher on a better floor. I was on 2, and they also have meeting rooms. So there was an extra level of crowds (more a large group) and their noise, to go along with my stay. Would only really have been an issue if I had wanted to sleep in. Which I didn't. Next time: a higher room for sure. Location was great! Staff was super friendly and helpful. I'll give it another shot for sure. Also, I didn't get a chance to check out their bar. So that may have been a big plus as well, and might have elevated the Facilities rating from OK to Good. : )
compact&fuctional layout--great staff/service--central location
The move from a noisy room! We asked for a move to a quieter room at 11pm as we were above a nightclub... this was after requesting a quite room upon booking!
over all everything Not as soundproof as one would expect. We could hear the fellow on the phone next door.
Your staff were extremely pleasant, our room was very comfortable you had thought of everything to make our stay very enjoyable. I liked the fact we even had an umbrella for our rainy walks. I liked everything about the hotel and couldn't improve on anything.
the welcome, the very friendly, helpful staff, the ambiance in the bar, the great bathroom, the equipments in the room, (CD player with CDs, I pod player....) all these things makes a stay so much easier, as we can feel a little "at home"! no slippers in the room, a little dusty, specially on the dark wood furnitures,
boutique hotel with cool feel to it. Helpful staff and located near good nightlife right in Yaletown
Perfectly located next to shops, bars and restaurants. Right across from a skytrain station so very easy to get around. Cute modern decor.
The staff was really friendly, helpful and accommodating
Very convenient location. Yaletown is a fabulous neighborhood.
Every aspect of the hospitality is of high level, to the minimum detail.This creates since the beginnig a pleasant sensation.
Fun, hip hotel!
Very quiet, incredible location for nightlife and dining, extremely friendly and helpful staff. I highly recommend the burrard and will be staying here again soon.
Simple. Perfect location.
The room was clean and cute the whole hotel was perfectly located for everything we wanted to do during our stay. Each day we were woken up by extremely loud drilling(?) vacuuming (?) some very loud noise multiple times during each morning of our stay.
Went to vancouver to take in a cannucks game. Great location enjoyed use of bikes. Bikrd around town and to the stadium/arena. Great food and bars nearby. Brief but we'll planned power outage related to upgrading to a system issue was performed midday and had little affect on my stay
The advertising, decor, and overall theme of the hotel has a purposely kitschy vibe -- it was playful and charming. The staff was friendly, the room was clean, the free wifi was quick and responsive, and the location was very central to all of the sights around town that I had in my plans. The bed was comfortable, and the furnishings & amenities certainly met my needs. There isn't a lot to criticize. The room was a tad small, but as a lone traveler, this didn't bother me at all. The location is next to a hospital, but aside from occasional flashing ambulance lights, there wasn't really any more noise than I'd imagine one would hear being adjacent to any street in the city.
Our room was very clean and comfortable. The location was great.
Room bathrooms where a little tight.
I liked nothing Definitely not worth the money the heater/fan box thing the buttons didn't work it was just cold air coming out I couldn't change it and the only way to turn it off why my unplugging it witch was dangerous for my baby it was 15.99+tax to rent a movie and there channel's were all messed up and the alarm clock was wrong ibwould j her stay there again and pay what they charge for the room
Hot tub not so hot
Beds were comfortable. Great for an over night stay. Couple of stains on my pillow case (looked like mascara maybe). Elevators from the parkade were down and their was a lot of construction making it difficult to navigate from the parkade with luggage.
swimming pool slightly heated, good jets in the warm spa; restaurants convenient; wake-up call & exit taxi timely tiny room w thin walls so you could hear people in next room, hall, elevator; some staff minimally trained; no newspapers; office center computers expensive; ice machine didn't work on our floor or 3 floors lower, had to go 4 floors for ice; stairways and hallways to gym & pool a multistory maze;
Great location. Need to use your room key to operate the elevators.
Staff were nice, however the room we ended up in, after specifying the need for a quiet room, was too loud to sleep in, even with earplugs. We will never go back there. Pay a bit more for a better hotel! Had a terrible sleep, thump thump thump all night from the Disco. Yes ALL night, it lasted until 8AM in the morning. Room 603. Thought we were high enough, we were not. Even with earplugs... thump thump thump. We will never go back there, and it's taken 2 days to recover from lack of sleep. Elevator was terrible, had to use stairs. Pop machine served water and drinks that were WARMER than room temperature. yuk
Some helpful staff, nice beds Inadequate security, car broken into immediately in hotel garage.
Great location, easy check-in and check-out. VERY noisy at night - noisy guests, lots of screaming and whoo-ing from club directly across the street.
Location is great. Walkable distance to Gastown (10-15 mins), Chinatown (5-10 mins), Pacific Center shopping areas (10-15 mins), and BC Place stadium was down the block. Staff were friendly and there's a lounge on the premise. Couldn't check in until 4PM due to the hotel being fully booked the night before so they need extra time to clean on the day of before my family can check into our rooms. But in return we did getbeautiful view from our room.
We were very close to the Canada line for transport from YVR. Rogers Arena a close walk. This location exceeded our expectations. The elevators could use a good cleaning.
Tyst och lugnt, bra läge. Lika bra me billigare än lyxhotellen. Frukosten rätt trist och lokalen (irländsk pub på kvällen) inte så fräsch som man skulle önska sig
Trevlig personal. Vi fick ett rum med fruktansvärt oljud från tvättmaskiner som arbetade nattetid. Hörde ljudet när vi chekade in men trodde det slutade nattetid vilket det tyvärr inte gjorde. Vi klagade på morgonen och personalen drog av parkeringsavgiften som kompensation. Hotellet ligger i ett område som inte känns så bra med kringströvande människor. Mvh Conny
Hotellet låg bra. Det var rent och snyggt. Kaffe på rummet. Jag saknade ett kylskåp.
Room size. The lazy when we were checking in. She wasn't helpful at all.
Very helpful front desk staff, easy central location, good breakfasts
Room was well equiped. Very noisy hotel. Also poor breakfast..
Location, size of room/apartment, efficiency and assistnce given by staff, flexibility to respond to specific requests.
The peace and quiet The scramble at the buffet breakfast
Bright spacious accommodation, friendly staff Minor stuff - fridge very noisy, & extractor in bathroom started up in night & wouldn't shut down - but this seemed to be a ' one-off '
Room layout and space Poor shower set-up--shower curtain was a nuisance and let water get all over floor, bath ventilation barely effective
Close to sporting events and concerts, nice place to stay, shopping and eating is close! Skytrain event for adults is great The streets of Vancouver, walk to far before it cleans up, not a kids scene
The suite was fantastic for a family of four. Used the facilities to save money by eating in rather than eating out. Very handy having two bathrooms. The breakfast could have been put out better rather than everything being in packets and cling film. The pool area was out of order due to refurbishment.
Great location! Complimentary breakfast is amazing. The kitchen looks a little outdated but it's such a great space for the price!
The location was good the staff were helpful and polite the room size was ideal for our purpose and any problems were soon resolved. Unfortunately during our stay we were unable to use the pool and exercise facilities advertised when we booked due to construction work being undertaken and this was a big disappointment to us as we were hoping to have a swim and relax after a busy day in the city.We felt that maybe we should have received a reduced rate for our stay as you did not provide a service you had advertised.
I loved the location and the size of the suites. The complimentary breakfast is nice, but contains too many carbs for my liking. They don't offer anything besides pastries and bagels in the morning and no protein.
Comfortable bed, easy access to everything in downtown,very near the waterfront where the cruise ships dock. .
Trendy decor simple comfy rooms Slow elevator
Great location to catch the hockey game at Rogers Area.
It it centrally located to the Granville strip so it's close for all the nightlife The elevator was broken, the walls are paper thin you can hear everything and because the building is old the floor creaks BADLY! The people above us kept us up all night and day walking around right above our bed. Their floor/our ceiling was a night mare! I had to call the front desk twice to complain and try to get them to stop pacing yet nothing happened. It's a cute neiche hotel but I wouldn't go back.
Good location. If you stay on the second floor just be prepared for really loud music coming from the restaurant/bar from downstairs until about 1:00 am.
Location is good. Bed was comfortable. Staff was good. I Would have given it a better rating except for: The room smelled like a 3 day old burnt cigarette. Smoking is not allowed now due to Canadian laws, but man can you tell there used to be 20 cigs a day smoked in my room. I'm an ex smoker of about 2 years, so my nose might be a little more sensitive then others. But my friends who ere staying on the floor above me said the same thing.
Great cocktails at the wine bar, staff was very helpful, location was great
Location Beds are uncomfortable
Love the history of the hotel, great staff and a great location. It may be an old hotel with some cool history, but it could still do with some cleaner finishes like some new carpet and a better paint job.
Close to many restaurants and shopping. A good value overall but only if you plan to be out and about. Cramped and noisy. Thankfully hotel staff did move us to a higher floor after the first night.
Wasn't in the room for very long...but overall it was fine. Not flashy...nothing stood out...but no complaints either. Good location. Bed was comfortable enough. Noise was not an issue. Felt safe and secure. Did not try any of the dining options location in the building...but they looked good from the outside. Value for what we paid was acceptable. Would recommend if you needed a place to stay for one night if you were attending a concert or event. Things that could be improved: Showerhead - unless you are 5 ft 2 inches....it was way to low in our room...should be placed higher. Another electrical outlet would have been nice
Location was good Hotel was generally clean Booked the "Double deluxe queen" only to find that there was only one bed and the "room type" was double. To me that is deceptive advertising and the manager made me pay an upgrade fee to get the room I thought I had booked. The elevator broke for two days while we were there The TV in our room didn't work I will not be returning and would recommend others not stay here.