It's a great and pleasant stay
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
Close to Robson street shopping and restaurants by walking. VERY unflexible bellhops! To them the hotel guests like us, just rambling re rules and hotel laws instead of cathering to our wishes,re the luggage carts etc..seemed as if common sense did not prevail at all!
Bed and bed linen were great. Movie menu never worked even though I asked twice to have it checked. I had to ask for shower caps and they arrived 2 days after my request.
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
Room size. The lazy when we were checking in. She wasn't helpful at all.
Location, size of room/apartment, efficiency and assistnce given by staff, flexibility to respond to specific requests.
Close to sporting events and concerts, nice place to stay, shopping and eating is close! Skytrain event for adults is great The streets of Vancouver, walk to far before it cleans up, not a kids scene
Very helpful front desk staff, easy central location, good breakfasts
Room was well equiped. Very noisy hotel. Also poor breakfast..
Great location! Complimentary breakfast is amazing. The kitchen looks a little outdated but it's such a great space for the price!
Bright spacious accommodation, friendly staff Minor stuff - fridge very noisy, & extractor in bathroom started up in night & wouldn't shut down - but this seemed to be a ' one-off '
The location was good the staff were helpful and polite the room size was ideal for our purpose and any problems were soon resolved. Unfortunately during our stay we were unable to use the pool and exercise facilities advertised when we booked due to construction work being undertaken and this was a big disappointment to us as we were hoping to have a swim and relax after a busy day in the city.We felt that maybe we should have received a reduced rate for our stay as you did not provide a service you had advertised.
Room layout and space Poor shower set-up--shower curtain was a nuisance and let water get all over floor, bath ventilation barely effective
The suite was fantastic for a family of four. Used the facilities to save money by eating in rather than eating out. Very handy having two bathrooms. The breakfast could have been put out better rather than everything being in packets and cling film. The pool area was out of order due to refurbishment.
I loved the location and the size of the suites. The complimentary breakfast is nice, but contains too many carbs for my liking. They don't offer anything besides pastries and bagels in the morning and no protein.
The peace and quiet The scramble at the buffet breakfast
Trevlig personal. Vi fick ett rum med fruktansvärt oljud från tvättmaskiner som arbetade nattetid. Hörde ljudet när vi chekade in men trodde det slutade nattetid vilket det tyvärr inte gjorde. Vi klagade på morgonen och personalen drog av parkeringsavgiften som kompensation. Hotellet ligger i ett område som inte känns så bra med kringströvande människor. Mvh Conny
Tyst och lugnt, bra läge. Lika bra me billigare än lyxhotellen. Frukosten rätt trist och lokalen (irländsk pub på kvällen) inte så fräsch som man skulle önska sig
Hotellet låg bra. Det var rent och snyggt. Kaffe på rummet. Jag saknade ett kylskåp.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Perfekt läge, gångavstånd till shopping. Bra område att bo i. Stort rum, rent och snyggt. För att vara en amerikansk frukost så var den bra. frukosten serverades i puben, mycket mysig miljö. Trådlöst internet i rummen samt tillgång till dator i receptionen ingick i priset vilket är en stor fördel. Trevlig och artig personal, god service genomgående. Kan inte säga så mycket negativt, möjligen att man städade rummen mycket sent, vid 1-2 tiden men det är bara en mindre detalj.
Vi tyckte det var jätte fint, rent och snyggt. trevlig personal, och god frukost.
Bra lokaliserat nära till shopping och kontor.
Läget var utmärket med allt inom promenadavstånd. Frukosten var bra
Rummet rent och sängarna mycket bekväma. Hotellet är mycket centralt för dem som vill ha nära till shopping eller nattliv. Personalen var inte särskilt trevlig och hotellets centrala läge var delvis negativt då det ligger i ett ganska risigt och väldigt partyinriktat område. Detta gör att det är väldigt högljutt i rummen och enda sättet att sova är med öronpluggar
Wasn't in the room for very long...but overall it was fine. Not flashy...nothing stood out...but no complaints either. Good location. Bed was comfortable enough. Noise was not an issue. Felt safe and secure. Did not try any of the dining options location in the building...but they looked good from the outside. Value for what we paid was acceptable. Would recommend if you needed a place to stay for one night if you were attending a concert or event. Things that could be improved: Showerhead - unless you are 5 ft 2 inches....it was way to low in our room...should be placed higher. Another electrical outlet would have been nice
Comfortable bed, easy access to everything in downtown,very near the waterfront where the cruise ships dock. .
Location was good Hotel was generally clean Booked the "Double deluxe queen" only to find that there was only one bed and the "room type" was double. To me that is deceptive advertising and the manager made me pay an upgrade fee to get the room I thought I had booked. The elevator broke for two days while we were there The TV in our room didn't work I will not be returning and would recommend others not stay here.
Love the history of the hotel, great staff and a great location. It may be an old hotel with some cool history, but it could still do with some cleaner finishes like some new carpet and a better paint job.
Location is good. Bed was comfortable. Staff was good. I Would have given it a better rating except for: The room smelled like a 3 day old burnt cigarette. Smoking is not allowed now due to Canadian laws, but man can you tell there used to be 20 cigs a day smoked in my room. I'm an ex smoker of about 2 years, so my nose might be a little more sensitive then others. But my friends who ere staying on the floor above me said the same thing.
Trendy decor simple comfy rooms Slow elevator
Great location to catch the hockey game at Rogers Area.
Location Beds are uncomfortable
Great cocktails at the wine bar, staff was very helpful, location was great
Good location. If you stay on the second floor just be prepared for really loud music coming from the restaurant/bar from downstairs until about 1:00 am.
Great location, easy check-in and check-out. VERY noisy at night - noisy guests, lots of screaming and whoo-ing from club directly across the street.
I liked nothing Definitely not worth the money the heater/fan box thing the buttons didn't work it was just cold air coming out I couldn't change it and the only way to turn it off why my unplugging it witch was dangerous for my baby it was 15.99+tax to rent a movie and there channel's were all messed up and the alarm clock was wrong ibwould j her stay there again and pay what they charge for the room
Staff were nice, however the room we ended up in, after specifying the need for a quiet room, was too loud to sleep in, even with earplugs. We will never go back there. Pay a bit more for a better hotel! Had a terrible sleep, thump thump thump all night from the Disco. Yes ALL night, it lasted until 8AM in the morning. Room 603. Thought we were high enough, we were not. Even with earplugs... thump thump thump. We will never go back there, and it's taken 2 days to recover from lack of sleep. Elevator was terrible, had to use stairs. Pop machine served water and drinks that were WARMER than room temperature. yuk
Really like close it is to events at rogers arena.
We were very close to the Canada line for transport from YVR. Rogers Arena a close walk. This location exceeded our expectations. The elevators could use a good cleaning.
Our room was very clean and comfortable. The location was great.
Location is great. Walkable distance to Gastown (10-15 mins), Chinatown (5-10 mins), Pacific Center shopping areas (10-15 mins), and BC Place stadium was down the block. Staff were friendly and there's a lounge on the premise. Couldn't check in until 4PM due to the hotel being fully booked the night before so they need extra time to clean on the day of before my family can check into our rooms. But in return we did getbeautiful view from our room.
It appeared nice online, but I was gross in person.
Some helpful staff, nice beds Inadequate security, car broken into immediately in hotel garage.
Beds were comfortable. Great for an over night stay. Couple of stains on my pillow case (looked like mascara maybe). Elevators from the parkade were down and their was a lot of construction making it difficult to navigate from the parkade with luggage.
Great location. Need to use your room key to operate the elevators.
Room bathrooms where a little tight.
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
Great family room set-up if travelling with kids.
good value for money,location
Ramada in Seattle much better value and comfort.
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
Location was good and staff was most helpful for our one night stay
the welcome, the very friendly, helpful staff, the ambiance in the bar, the great bathroom, the equipments in the room, (CD player with CDs, I pod player....) all these things makes a stay so much easier, as we can feel a little "at home"! no slippers in the room, a little dusty, specially on the dark wood furnitures,
The staff was really friendly, helpful and accommodating
Your staff were extremely pleasant, our room was very comfortable you had thought of everything to make our stay very enjoyable. I liked the fact we even had an umbrella for our rainy walks. I liked everything about the hotel and couldn't improve on anything.
Very convenient location. Yaletown is a fabulous neighborhood.
In late Wed, out early Fri. So admittedly, it was very brief. I suspect I would have enjoyed the stay higher on a better floor. I was on 2, and they also have meeting rooms. So there was an extra level of crowds (more a large group) and their noise, to go along with my stay. Would only really have been an issue if I had wanted to sleep in. Which I didn't. Next time: a higher room for sure. Location was great! Staff was super friendly and helpful. I'll give it another shot for sure. Also, I didn't get a chance to check out their bar. So that may have been a big plus as well, and might have elevated the Facilities rating from OK to Good. : )
Fun, hip hotel!
Perfectly located next to shops, bars and restaurants. Right across from a skytrain station so very easy to get around. Cute modern decor.
compact&fuctional layout--great staff/service--central location
boutique hotel with cool feel to it. Helpful staff and located near good nightlife right in Yaletown
The move from a noisy room! We asked for a move to a quieter room at 11pm as we were above a nightclub... this was after requesting a quite room upon booking!
Every aspect of the hospitality is of high level, to the minimum detail.This creates since the beginnig a pleasant sensation.
over all everything Not as soundproof as one would expect. We could hear the fellow on the phone next door.
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
Best hotel for service and ambiance in Vancouver nothing
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Location Near Orpheam theatre!
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Set in noisy area of Downtown Vancouver
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.
Location, accommodation & staff
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
the rooms were clean and the staff was friendly When I walked into the room, some of the lights were unplugged, so I could not turn them on.
The location was great, room was clean and modern. The first morning we were woken up to the cleaners trying to get in our room multiple times with the key, it wasnt even 9am, (we were moving to another room the second night so we had to be out of there not until 11, we had two reservations for the two nights due to a free night and both nights were not booked in same room) the second morning,again, woken up around 8 to someone saying they were there for our bags, wrong room
It was situated in the center of the city and a close walk to many shops, restaurants and bars.
I had a big room, intended for up to four people, and it would certainly have been big enough for 4. Location was ok, though a bit at the edge of the action in downtown. Wifi reception was good. A good coffee shop is just across the street, which serves good breakfast as a cheaper alternative to the hotel itself. Room was pretty low (about 2.10m), I've never seen a hotelroom this low. As I'm 2m tall it is something I really notice and it was not comfortable for me, but I could live with it. The street just outside the window is pretty noisy, even at night. I stayed on the second floor, and you have to go up and then down a bit again to get there, which is kind of odd; my impression is that his floor was added later and not all of the hotel is like this room. The airco is fairly noisy, too, but I managed to sleep through it. The room smelled somewhat stale. Still, it's not like I had a bad time, not at all, but I wasn't there for the hotel.
Good central location, convenient for exploring Vancouver
The staff was nice. Way overpriced for the room and ammenities.
the location The hotel was very noisy i could hear the people next door through the wall We could hear doors slamming maid woke us up to clean the room
Very convenient to all parts of the city and staff was very helpful. Nothing
the location of the hotel was great, close to shopping, buses and restaurants the room size
I thought the rooms were very nice and clean. Bathrooms were very clean and the hotel on the whole is in excellent condition. The restaurant was very good and they were very nice when we came in late and ordered some room service......beyond the time of service. The only thing that was below par was the breakfast eggs and sausage or whatever they decided to serve. They were awful. The waffles were good, but then again, you make them yourself. The fruit was good and the coffee. But the eggs......YUK! sorry.
Good Value for your money
Good clean hotel. Excellent breakfast. Would recommend to others when staying in Vancouver. Staff very helpful. No complaints
Very comfortable, well-appointed room; helpful, friendly staff. Have seldom slept on such a comfortable bed. No complaints. Our stay was very happy.
Free wireless internet Crowded breakfast area during peak period, poor choice of hot food, items not getting replaced especially on sunday morning.noisy air con