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Very clean, many pools, great sauna, lots of activities for kids, nice modern room with balcony view. Staff could have been better. One guy at the wellness bar was in plain clothes, but he did have his name badge on. 4 star employees should wear uniforms. They advertise on-demand type satellite tv, but it's never worked according to an employee. When asked for a dinner recommendation, girl at front desk gave us a Velence brochure...nothing more. None of these were major issues, just not expected at such a nice hotel.
Spacious and very well equipped spa facilities incl. a nice pool for kids. New, nice and clean room, which was very well soundproof. Good service by the hotel staff. A nice place for a couple or a family to have a very good relaxing time. Just one - English lang. Only the basic terms and regulations in English. All other information booklets, instructions how to operate the spa facilities like sauna, fitness etc. in Hungarian . Quite difficult to communicate in English with the staff / except for the male receptionist/.
The location was beautiful. In the discription of the hotel it is not pointed out clearly that it is directly located at the lakeside, which was beautiful! Some of the waiters were very slow and some of them not able to understand neither englisch nor german. Not all of the reception staff was enthusiastic, some could have been a bit more willing to help with getting information regarding the public means of transport (train): there is no possibility to buy a ticket to/from velence to a city from abroad which makes the trip by train quite complicated.
The hotel fulfills the two important conditions of parents who want some rest with their kids; - it gives a correct, quality service (with the exception of the Grill-house), Spa and some peace for parents - and it is good fun also for kids. All this in a natural environment, not in a big industrial hotel. The hotel was full while we were there but yet, we could peacefully read on the beach, eat with a relatively silent restaurant with all those kids around. Precious mini club and children programs, facilities for free. Services in Spa are good and professional. The strict check out policy; sometimes unjustified and contra-productive. Rooms are not big but comfortable with mostly side views but with generous terraces.
clean, spacious rooms, very relaxing atmosphere
Perfect place to relax, nice rooms, big swimming and sauna areas. The promised Internet on the room did not work over the whole stay, but we were told this was temporary. Also quite loud with all the children in the pool and in the restaurant area. No problem on the rooms though.
I wrote it once and I'm writing it again: there is a lack of explanations in English. Please, use English more in your hotel.
Very nice place, silent room, everything perfect. Not a wide choice of food at the restaurant, but what I took was good.
The wellness area is fantastic, the hotel is very clean. It was a pleasant mini-holiday. The hotel should have more tranlations into English, especially in the wellness area. Not everybody understands Hungarian.