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Not one dining room open that children were aloud to eat! Overly expensive for what you get! $50.00 for a pot of tea!!!! Crazy. I guess they have the location that's about it!
The rooms are really beautiful. The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.
We loved it!
Location, location, location The room we got was ridiciuosly old, we had to wait two hours for a normal room which indeed was a good surprise. Staff was not always attentive and responding in a timely manner. Generally, we were expecting more from a Fairmont hotel...
Very nice room, very friendly people!!
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.
Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things. The afternoon tea was enjoyable but definely over priced.
Breakfast was fantastic.
Staff were excellent location was excellent Curtains were torn
The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful. The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
The room was well appointed, had a nice view and the pool and hotub were excellent.
Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
super close to everything tourists do
The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.
I loved the location--- within walking distance to downtown, Victoria. Nothing
Location is great! The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!
Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time. Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
Bad wireless Internet - the only negative
Great location Internet was slow and difficult to use from mobile device
Convenience of shuttle and friendly staff.
friendly staff and offer us assistance all the time, courtesy vehicle to go around the downtown bed is not too comfortable
Fantastic location. Next to where you want to be but on a lovely leafy quiet street (one road back from the water front) The hotel is older but has large rooms and is very comfortable.
The location of the hotel is excellant, close to the inner harbour, restaurants and beaches. House keeping was not good. Used drinking glasses were n9ot replaced or cleaned. Coffee & supplies were no upkept. At check in we did not feel welcome, although he was not rude.
It was a very pleasant experience. The staff very friendly and helpful. We were upgraded upon arrival to a lovely king suite which was a lovely bonus. The room was very spacious and comfortable with a full kitchen. We stay in Victoria a few times a year and will now be staying at the Royal Scott. Also this hotel is very quiet. Something you don't always find staying downtown Victoria.
Just a short walk from Parliament, harbor, and all the fun of Victoria. Found several nice markets nearby as well. Clean apartment-type room. Very clean with a great little kitchenette! Quaint, cute, charming, nice parking.
The food was good, we only had lunch once but breakfast most mornings. The staff and kitchen staff were very pleasant. The curteousy car was a pleasant surprise and nice to have available both to pick you up and also to take you places. It is very close to the harbor and the ferry coming from Port Angles.
We liked the location and that it was quiet. We also liked that there was a full kitchen.
THE clean and comfortable rooms and the friendly staff
Great location. Great staff.
Clean, quiet and convenient. Great hotel for the price
Good access to hotel and rooms and parking. Pleasant staff. Recommend an upgrade new bed mattress
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
its quiet, clean! none but my husband is saying that he was kinda dissappointed coz he couldnt find the channel for WWE - wrestling
Room was clean and the staff was very friendly. Having a room above the outside bar and roadside was very noisy during the late night hours
It is economical but with all the amenities needed. It is in an excellent location on the Harbour. The express breakfast was an unexpected surprise and very good. We would come back to stay here when in Victoria. The room was a little warm and we couldn't get the thermometer to work.
Fire alarm went off at 11:30 PM on Sunday night and it took an hour to turn off
Staff was friendly and helpful, gave us 1 hour late checkout without charge, free hotel parking for guests, great location The food at the main restaurant was not good and the service at that restaurant was mediocre, at best
good location. Friendly staff no air conditioning in the room!
Location was excellent and the room rate was cheap The room was noisy, I was kept up by a dog barking next door, paper thin walls. Breakfast was free and in the restaurant below but I heard one of the waiters say to another waiter about my order, 'don't make this a priority, we have paying customers'.
The excellent diningroom and bar food
Location was excellent. Staff was very nice and friendly. Beds were comfortable. Loved the solid surface floors (rather than carpet) in the rooms. Wi-Fi did not work very well at all. Kitchenette room was so small not enough room to even walk around the beds - much better when moved to a room without the kitchenette. Very loud on the harbor/street side.
Location was great. Bed was not great only ok. Room above bar and noisy till closed. Since no ac had to open windows . restaurant had good food. Staff very good. So all in all ok only would find snother hotel if go again in same area.
Very clean room, friendly staff, great location
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Hotel was close to all Victoria attractions
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Price and closeness to the start and finish of the Victoria Marathon.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Everything was great! One of the breakfast staff was rude. He took breakfast a little too seriously.
This is the second time we have stayed at the Embassy Inn. We appreciate the value and have to be back in Victoria in April so will stay at the Embassy then. I have not looked at any reviews. Most bad reviews are given by people who are habitual complainers.
This hotel is right by the Parliment and the inner harbor. Close to everything, reasonably priced, and free parking. Very nice and a great value
Location Aged appearance
the staff were exellent and helped in a friendly way.
Enjoyed being on the 4th floor with high ceilings and skylight Scrambled eggs were kind of bland Maybe some variety of sauces to spice them up a bit
It was quiet. nothing to say here
We really liked the location of the hotel. Close to everything we wanted to go to or see. Free breakfast and ample free parking too was a plus. The closet was only about a foot from the side of the bed. It made it hard to get in to. But all the plusses of the hotel made it insignificant.
Helpful no-fuss staff. Spacious room. Excellent shower. Easy walking distance of most town sights.
Being able to park the car and have a base to explore Victoria on foot. The savings allowed us to have a spa day and afternoon tea at the Empress Hotel. The breakfast buffet had good variety and well attended. The pool area should have some lounge chairs and a bit more privacy.
Close to town Continental breakfast was part of the deal but all we got was two cups of coffee and that to not even 12oz! Pretty pathetic! There was no "gift shop" or "emergency supplies" offered at the hotel (you do tend to forget a toothbrush). For the price, I would have rather paid $10 more and stayed at a nicer hotel & I will do so the next time around.
the best breakfast and dining place I've ever been too. Very clean and best supervised. Food is always replenished. Never ran out. Definitely will comeback. Best location. Staff very friendly. Room is clean and comfortable.
The staff was very accomodating. The rooms felt more like business class, rather than a comfortable vacation hotel.
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
Very clean and really close to everything !!! Bed made too much noise , not comfortable
Awesome staff and I got a free upgrade. Even helped with problem with car
Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.
Not much. Staff was friendly, location was good. Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.
We loved this location and staff... Room was nice and comfortable with great city view.
The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy
This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty. Had an interactive keyboard with the TV but could not find any instructions on what to do with it.
We were upgraded from a one to two bedroom suite on the 17th floor with great views.
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
Good hotel at great location
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
central location but quiet setting
Friendly staff, clean room, comfortable beds, great location, nice restaurant, warm pool. When booking a room I received a very difficult person on the phone. I expected the same upon arrival but received a very warm reception. The room next to the elevator was not ideal, however I wouldn't expect that at any hotel. Next time I stay I will request. The furthest rom for the elevator.
That I was able to use my debit card to pay for my accomodation on checkout
Cleanliness, helpfulness of staff; full breakfast
Its proximity to most scenic place in town. no
Staff were great and helpful, location was good for downtown access. Pretty good value for peak time in July. I was adjacent to the Main Street and it was much quieter than I expected. WiFi was in and out. Stairs were difficult to find.
The hotel was close to everything including friends that live in Victoria. Everything was a short walk. The only vending machine was out of service.
Staff was great. Hotel was great. Location was excellent.
When you advertise a "pool" it should be warm enough to swim in! My 12 and 9 year old granddaughters could not even enjoy it, way to cold, and out selection was based on the indoor pool
cheap price, free tea in the morning, good staff at front desk pool wasn't very clean, and sauna was out of order
Clean, central and close to downtown areas as well as tourist areas. This is the second time I've stayed here and it also has a decent garage. There is a "fitness" facility but it is the size of a closet and the "pool" is big enough to fit a couple kids. Right on Blanshard so close to traffic and noise. The other hotel guests were rude, loud and obnoxious. Was difficult trying to get a good nights rest.
Front desk staff were helpful. Beds were comfortable.
Very clean. Good location.
full kitchen, staff very helpful washroom counter too small
Convenience; friendliness; "homey" atmosphere. We had two bed; one would have been preferred and allowed more room in the suite. No an issue re: future stays, though. we'll be back.
within walking distance of city centre, large clean room, price included light breakfast, full kitchen in room old refrigerator in room - constantly running - room a little run down - should be classed as 3 star not 31/2 star. Beware of rate advertised on web site - web page site was $135.00/day - it was not a bargain as walk in rates were advertised at $CAD138.00/day at the hotel. My cost including all taxes/charges became CAD$206.00 per day.
Location, Location, Location At other Hotels, dry cereals available. Would have liked to see other newspapers on sale, Globe&Mail, National Post, The Province.
walking distance to water and restaurants. showers were excellent. decor was dated 1980's. everything was tidy and nautical but mattress could be upgraded
Very comfortable and spacious suites.
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
The room, facility and service were all exceptional. Very impressed!
Great rooms with everything you need
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows