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Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
its position at the city!
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
The price was lower because the hotel is under construction so the price was cheaper. Room was very nice, bed was soft, bathroom was nice, and location was great. The layout is arkward because of the construction.
Pool No fridge in room. No charging station for iPhone.
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Nice beds. You have to pay for wifi. The handicap accessible shower was confusing to figure out and i nearly flooded the bathroom with it. And only single ply toilet paper? What kind of savagery is this?!
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
The beds were very comfortable. I wish there was a mini fridge in the room and the room need better lighting.
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
Nothing Small room and very noisy
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
Ideal location. Some issues with the AC. It was ok, just not ideal.
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
Location on Embassy row is amazing. It's right around the Australian Embassy, India Embassy, Trinidad & Tobago Embassy and several others. It's also within walking distance to several eateries and DuPont circle. The drain in the bath tub would clog when I took a shower. The cable TV selection was spotty and I had to go down to the bar to watch Monday night football. Some of the wall paper is old and coming off of the wall. but other then that, no major complaints.
Very warmly welcomed. The air conditioner was very noisey
Great location. Comfortable and stylish accommodations.
The staff at the reception were extremely helpful and knowledgeable about the area. I think they deserve a thumbs up :)
This hotel was close to everything and the staff was awesome! Highly recommend staying here! I will be back!
Location to the metrorail system. no
Beautiful and spacious room with a wonderful view (although admittedly I was on the top floor on the right side of the building). Excellent location and some great restaurants nearby. The room key magnetization system didn't work well and the staff were not spectacularly efficient.
The Fairfax is a very nice hotel; terrific, terrific location close to many great restaurants and the Metro, extremely comfortable room, very accommodating staff. A completely positive experience (as always--I have stayed here before).
The Fairfax at Embassy Row exceeded our expectations. All of the staff were well-trained, courteous and extremely helpful. The room was very comfortable, the bathroom had a great shower, and two morning newspapers were provided. The concierge recommended a monthly event at the nearby Phillips Collection, which happened to coincide with our stay. The hotel has a great location, near the Metro and scores of restaurants and shopping. We were very impressed with the hotel and would definitely return.
liked the happy hour, friendly staff, bathrobes, lovely decor, large rooms, fluffy pillows lobby layout was a bit confusing, i got lost on my way up to my room. Bathrobes could have been newer and softer
Happy Hour, Coffee/Tea and Juices in the morning, and an ultra modern sleek hotel. Besides the pool being a letdown (definitely not sanitary) Pool was definitely not up to par. They do not consistently filter the water in there therefore the water stays stagnant. There is barely any sunlight that enters the courtyard too.
Nice design/vibe Caveat this with the fact that I travel monthly for business and see a lot of hotels: 1. Mattress was sub-standard. Sat down on it and was like "uh oh." 2. Walls were thin. I could hear neighbors snoring and the exact words in their phone conversations...until midnight. 3. Room was small. The only place with enough room to do a push-up or sit-up is by the door.
The location was good. The staff was pretty good. The style was what I was expecting, upscale and modern. The pool was small and full of children and toys. Not the relaxing environment I was expecting. The elevators were very small and always full. Our room felt cramped. You could barely fit between the end of the bed and the dresser and I am not a wide person. The shower head did not have enough pressure. We found 2 bugs in the shower. There was no soap for the shower. Our room backed up to a maid closet and was near the elevators which were both loud and could be heard throughout the night. Parking cost $45/day and there is really no other options nearby. None of these things are major problems but at $200/night I expected better.
Friendly staff. Comfortable beds. Nice modern decor. No in room coffee
Manager and front desk personnel are incompetent. Very unhelpful and will say anything to defend their own stupidity and faults rather than accommodate their hotel guests.
The hotel was fine, staff was very nice. The bed was just really awful.
-Courteous and friendly staff -Fantastic location -Well-appointed, clean, and spacious room -Ice water dispensers filled with lemons and limes by the entrance (neat feature on 90+ degree days!) -Soft sheets and comfortable bed -Cool restaurant in the lobby -Stone's throw from the Dupont metro station -Great value and will stay here again! -No complaints!!
Clean, modern, nice staff. Good location. Very walkable. A bit far from the metro but not too much
Staff was wonderful Bathroom soap system is cheap
Great location! Polite and friendly staff. Wonderful restaurant!! Spacious room, and a very comfortable bed.
- Spacious room with nice modern design. Friendly staff. - Wonderful food from room service, provided by the restaurant next door Firefly. - Tiny tinny bathroom. We expected small bathroom after reading the reviews but didn't expect that you could hardly close the bathroom door if someone is sitting on the toilet. - Weak Wi-Fi signals in my room and it's not free. The hotel did graciously refund the Wi-Fi charges after our complaint. - Lower floor rooms facing the street could get noisy at night due to foot traffic and restaurant activities.
The front desk staff was very friendly, and rooms are beautiful! I liked the walk ability of the area, with a little stretch to walk to Georgetown or the mall before returning to a luxe lobby and beautiful room.
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
Service was excellent. Nice bed. Room was large. Very tiny bathrooms! Very noisy at times. Congested lobby.
The location is very convenient to tour DC. Parking a rental car is a bit of work because they only have street parking for a few cars in front of the hotel. the restaurant in the basement has great beer and food bar food entrees. The staff are nice people. I appreciated chatting with them. Other good restaurants and Starbucks near y. Difficult car parking. A bit old. Rooms a bit small. The elevator with manual door. These inconveniences were worth it to get the price and good location.
Friendliness of staff, location No help getting up stairs with luggage. Poor TV offerings.
The bar underneath the hotel was the best thing about this stay. It is also close to the circle and the metro. The keys had to be replaced at least once a day. And if you can in later than 9 there was no one at the front desk to help replace the keys.
The Baron was just right for my son and I. From the old-fashioned elevator to the comfy beds and clean room, we loved it! The rooms are small, probably wouldn't be as comfortable for a family, but it was perfect for us. Our check-in clerk was helpful and friendly on Sunday night. Unfortunately, the rest of the stay there was a different clerk and he wasn't friendly or helpful. My son and I kept wishing the other guy would be there! If you like the conveniences of a newer, chain hotel, you won't be happy. No ice machine, old elevator, small rooms.
The room was clean. Cigarette smoking washing in front of the entrance from the connected bar. Would be nice if smokers smoked somewhere other than the front door to the hotel. A little expensive too.
Not at all what was advised. Don't stay here
Nice room service Lift was very old, breakfast was not good after paying $5, don't have a bothtob. We paid $125 after tax per night for the double bed room, I don't know what we should expect for that price. We stayed for 5 nights.
The only positive part of my stay was leaving the morning after. The hotel is extremely outdated in style, functionality and accommodations. After driving around for 45 minutes looking for parking we finally checked in. At check in, they charged me another $15 for taxes. Taxes based off of the Booking.com charge plus their taxes. The room started at $75 and jumped to $109 after the website fees and taxes, then $125 after the hotel taxes!! After trying to squeeze through the 60 year old elevator doors (I'm not a big guy) we made our way to our room through the hallway tilting toward the stairwell. Once we got to our room is was just as cold as it was outside (25*) and it was the most pathetic looking hotel room I've ever paid for. I can't believe I spent over $40 for this. The heater tried to keep the room warm all night but it was not doing so and it was extremely loud. Our bed had to be the most uncomfortable mattress I have ever slept on. I considered sleeping on the floor to be more comfortable. I was charged for a "Queen" room which clearly stated a queen sized bed. We definitely did not have a queen sized bet, double at most. After not sleeping at all that night, we left just as early as the sun came up. I told the employee at checkout about the bed and his response was "I'll have to tell my manager it was uncomfortable". If you are in DC, AVOID this hotel at all costs. Our second night in DC we found a 4 star hotel and paid even less! I would love my money back for our visit but I have a feeling that won't ever happen.
I book hotel for my parents as it's walking distance from embassy. They said stuff was friendly Room was tiny and old. Food in restaurant wasn't delicious.
Small clean room, comfortable bed. I would stay here again.
Location very convenient, Staff very professional and friendly. Hotel very clean The elevator doors difficult to use and the rooms a bit small
Great staff, facilities, and location, and in-house restaurant with vegan breakfast options.
I normally don't bother writing reviews but I was so impressed that I had to. The rooms looked exactly like the pictures, staff very friendly and helped me "set up" the room.with balloons and a banner for my boyfriends birthday, bed was very comfortable, view was amazing (8th fl view of Washington monument), found street parking about a block away (for free), walked to every restaurant and bar that we went to that weekend (awesome), water pressure in shower was to die for. I was just pleased overall and so was my bf. Best birthday ever he said I only stayed from early Saturday afternoon to 1pm Sunday so I wasn't there long. But everything was great.
The majority of the staff was super-friendly and helpful. The 2 beds in the room were terrible, one worse than the other. I felt as though I had sunken into a crater! This did not bode well for my post-surgical back.
Love the outline of the hotel, along with the decor of the rooms I stayed in. Parking was wonderful, and I was close to everything Great Hotel
Staff was extremely friendly and accommodating. The bedding was comfortable. The restroom could have been a bit roomier since there is no counter space
Enjoyed my stay.
Much quieter than we expected, given its location. Lobby is kinda cramped. Parking is pricey.
Super friendly staff and great breakfast experience. Super attentive staff when needed extra towels, etc. Leaky faucet in sink in kitchenette. Dual outlet only really one outlet. Had to choose CPAP over reading light.