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Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
allt var kanon nej
Please write at least 15 words No
Läget passar mig bra för kundmöten
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
cleanliness of room very rude bar staff and a memeber of reception staff
Reception staff were friendly and help out on a couple of occaisions when i needed. A bit out of the way from shopping centre / train stations and airport, with no transport to either. Taxi's were required for every situation.
Very convenient to the venue we attended No
E - Mail sent regarding complaint.
Good reception. My room was upgraded to a suite for no extra charge. Shower water was only tepid. Could not get to normal temperature
too noisy--- rooms directly giving to sportsfields with a lot of noise. vibrating waterpump to serve 1st floor bathrooms, almost constantly "buzzing"
Lovely comfy beds!!! Shower area was quite dated and not ad clean as I hoped for the £57 we had paid
Location is good for its communication links to London. Dining experience was good, as was the Bar service. The general condition of the interior of the hotel is ' tired ' and could do with a make over. Some of the staff need to work on their ' people skill's ' and smile alittle more often. I booked two rooms for my family. After checking in and being issued with the key cards, we found one of the rooms was still being lived in by another occupant. ( All their personal property, clothes, valuables and lap-top computer still in the room. ) Very poor security. We had to return to reception to organise another room, which was subsiquently on a different floor. Overall very poor value for money considering my final bill. ( The equivilant of a week in Spain.!. )
Practical and ease of access as a business traveller Rm. 435: Hot; noisy outside until 10pm with 5-a-side football 'slamming' into the wall and lots of shouting/swearing; no soap; jacuzzi bath u/s, some lights u/s; overall lighting dim; room appeared 'worn' but clean.; could not access room initially with allocated room card - irritating
very courteous staff and nice facilities distance from town
Mycket bra beläget. Väldesignad inredning med mycket fin ljussättning. Absolut rent och fräscht. Utmärkt "Continental brekfast". Trevlig och effektiv personal. Internetuppkopplingen med rummets TV som skärm dålig; Tangentbordet långsamt och användarovänligt, skärmen lågupplöst med dålig bild.
Very clean, with very helpful staff.
Good check in process and breakfast From outside hotel doesnt look welcoming but once inside standards are adequate
Room condition was good , location to Tube Station was important . Breakfast was adequate ,
staff were friendly although not always available in the evening at the front desk three evacuations in one night. staff mentioned that smokers dismantle the smoke alarms. Why can't better smoke alarms be fitted?
Very friendly helpful staff. We were given a room in a quieter area of the hotel as requested on check in. Our rooms were close to those in our party. Very clean throughout the hotel. Had to wait over an hour for the room to be ready, but the Manager was most apologetic and attentive to our needs whenever we asked questions or for help. The cleaner didn't understand English, but she did smile.
Close proximity to town centre
Clean room, comfy bed,freindly staff. Disturbed sleep by fire alarm 4 times.
The Staff were excellent, all friendly and couldn't help enough. No dislikes
Spacious room comfy bed clean room & spotless bathroom Too warm although fan provided couldn't alter room temp.
As always Premier Inn is clean & comfortable and the attitude of the staff is good
I enjoyed my stay and would recommend this hotel to my friends and colleagues
Staff very good None
It was very convenient for wATFORD city centre and the parking was free. food was available in bar which was good after working. room was agood size. No tv remote. was told one would be brought up but never received one. only 2 tea bags! Fish pie in bar was lovely except it wasn't hot enough and there were no staff around to send back.
nice food and staff got my room wrong
Excellent breakfast - very good value for money Very helpful and cheerful staff
The bed was uncomfortable and I found it difficult to sleep. I was left for 30 mins one evening before my order was taken and I had to go to the bar to buy my own drink whilst waiting. It took a further 25 mins to arrive which caused me to be late for an evening meeting.
Everything that we expected Room exceptionally hot
Cost, convenience Menu limited
Excellent staff attitude, hotel clean and services available if required compares very favourably with our previous bad experience at Hilton ( Nottingham)
I liked the friendliness and efficiency of all staff, the cleanlines of my room and the genel ambience. My son Richard Zanetti also stayed at Premier Watford on night of 13/11/10. It was booked in my name so he would not get feedback form. He commented that the bedding smelt of cigarette smoke.
Excellent check-in. Lady on reception was being trained at the time of check-in but was very professional and courteous. None
Clean and modern room Room was too cold. Thermo / Heating did not work so only got 4 hours sleep. Freeview is transmitted in the ratio 16:9, but TV is an old 4:3 - so the picture was all wrong!
no aircon - it was really hot...
Pratical hotel Never able to get the £29
This hotel is a mile from where our relatives live so we have stayed here many times. I could not faul the staff however during this last visit. Very friendly and welcoming. I have no complaints about this hotel. However, if you want breakfast you have to go to TGIF. The next time we stay at this hotel we will go without breakfast.. TGIF Service is bad and they did not offer what was on the menu. In my opinion TGIF let the hotel down.
Friendly helpful staff, comfortable basic rooms and near a restaurant and close to amenities and convenient parking
Exactly as expected, room was comfortable and clean.Good location. The breakfast arrangements at the restaurant next door. There was only one waitress serving everyone, service was slow and badly organised.
Clean and tidy with comfortable rooms
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Quite up to date Small room
Staff attention to detail, quality of room and location
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Executive lounge small room.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
The staff were particularly helpful and friendly. The air con units were a bit noisy outside the room but they weren't a problem
The hotel was clean and presentable... the rooms were spacious and well laid out. The Wifi was poor and the alleged health club didn;t exist in the hotel... it is a 10 minute walk away... the barman was more interested in his personal life on his mobile!
the bed was comfy -The parking area was not clear- so we circled around the ring road many times before we could park! -The hotel smelt musky and damp -I paid for a superior room but clearly got a standard.
The quality and service surpassed their current rating, staff were very friendly and extremely helpful and high level of hospitality and pride of their work. The room was very spacious and passed the comfort of many "exclusive" hotels, extremely impressed.
Lovely room that breakfast was served in car park was opposite and not very nice
Nice clean hotel,with friendly helpful staff.
The restaurant was very good and food quality excellent. It is very shabby and needs refurbishment. The linen was old and the sheets had holes . The towels were thin and worn. Kettle in the room was worn and would not close when boiling.Floors creaked badly when walked upon.Poor quality for a 3* hotel. Would not stay there again.
location to the venue of my course the smell of stale smoke, the cost of evening meals
Location and cost Bit old fashioned decor
Staff friendliness/promptness of lift Entrance lounge a bit spartan.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Early check in after a long haul flight was not possible
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Bra läge för mellanlandning för vidare resa alternativt tidigt morgonflyg från Heathrow. Shuttlebussen funkar bra. Startar redan 04.22 och går sedan varje halvtimme. Helt ok mat på hotellets restauranger! Välisolerat från Heathrows ständiga flygplansmuller! Lyhördheten mellan rummen skvallrar om att innerväggarna i denna betongkoloss mer är att betrakta som pappväggar. Bo inte här när det pågår ett Indiskt bröllop med 200 gäster. Sova är inte att tänka på då!
Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good. A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Cleanliness of room N/A
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Overnight stay at Heathrow, prior ot flight
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink