Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
E - Mail sent regarding complaint.
Practical and ease of access as a business traveller Rm. 435: Hot; noisy outside until 10pm with 5-a-side football 'slamming' into the wall and lots of shouting/swearing; no soap; jacuzzi bath u/s, some lights u/s; overall lighting dim; room appeared 'worn' but clean.; could not access room initially with allocated room card - irritating
too noisy--- rooms directly giving to sportsfields with a lot of noise. vibrating waterpump to serve 1st floor bathrooms, almost constantly "buzzing"
cleanliness of room very rude bar staff and a memeber of reception staff
Very convenient to the venue we attended No
very courteous staff and nice facilities distance from town
Location is good for its communication links to London. Dining experience was good, as was the Bar service. The general condition of the interior of the hotel is ' tired ' and could do with a make over. Some of the staff need to work on their ' people skill's ' and smile alittle more often. I booked two rooms for my family. After checking in and being issued with the key cards, we found one of the rooms was still being lived in by another occupant. ( All their personal property, clothes, valuables and lap-top computer still in the room. ) Very poor security. We had to return to reception to organise another room, which was subsiquently on a different floor. Overall very poor value for money considering my final bill. ( The equivilant of a week in Spain.!. )
Good reception. My room was upgraded to a suite for no extra charge. Shower water was only tepid. Could not get to normal temperature
Reception staff were friendly and help out on a couple of occaisions when i needed. A bit out of the way from shopping centre / train stations and airport, with no transport to either. Taxi's were required for every situation.
Lovely comfy beds!!! Shower area was quite dated and not ad clean as I hoped for the £57 we had paid
Mycket bra beläget. Väldesignad inredning med mycket fin ljussättning. Absolut rent och fräscht. Utmärkt "Continental brekfast". Trevlig och effektiv personal. Internetuppkopplingen med rummets TV som skärm dålig; Tangentbordet långsamt och användarovänligt, skärmen lågupplöst med dålig bild.
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
Excellent staff attitude, hotel clean and services available if required compares very favourably with our previous bad experience at Hilton ( Nottingham)
Excellent breakfast - very good value for money Very helpful and cheerful staff
Cost, convenience Menu limited
The bed was uncomfortable and I found it difficult to sleep. I was left for 30 mins one evening before my order was taken and I had to go to the bar to buy my own drink whilst waiting. It took a further 25 mins to arrive which caused me to be late for an evening meeting.
It was very convenient for wATFORD city centre and the parking was free. food was available in bar which was good after working. room was agood size. No tv remote. was told one would be brought up but never received one. only 2 tea bags! Fish pie in bar was lovely except it wasn't hot enough and there were no staff around to send back.
I enjoyed my stay and would recommend this hotel to my friends and colleagues
Staff very good None
I liked the friendliness and efficiency of all staff, the cleanlines of my room and the genel ambience. My son Richard Zanetti also stayed at Premier Watford on night of 13/11/10. It was booked in my name so he would not get feedback form. He commented that the bedding smelt of cigarette smoke.
nice food and staff got my room wrong
Everything that we expected Room exceptionally hot
Staff attention to detail, quality of room and location
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Stora och välutrustade rum med bekväma sängar. Trevlig personal och bra frukost. Utmärjt läge nära Heathrow.
Så bra och lämpligt beläget för att spendera natten på före avresa på Heathrow. Ej prisvärd mat (frukost).
We were in London for 22 hours to see a concert. We choosed a hotel close to Heathrow. Good standard, nice room, good service in the front desk.
snabb smidig in o utcheckning för vår kulturella bakgrund något påträngande servicepersonal, frukostbuffen var bra men förvänat
Tillmötesgående personal, bra kommunikationer till och från hotellet. Skulle uppskattat riktig ost på frukosten. :-)
Läget passar mig bra för kundmöten
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
superb location. 1st class service by all of the staff. good value for money.
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
allt var kanon nej
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Please write at least 15 words No
The Staff were excellent, all friendly and couldn't help enough. No dislikes
Room condition was good , location to Tube Station was important . Breakfast was adequate ,
Close proximity to town centre
staff were friendly although not always available in the evening at the front desk three evacuations in one night. staff mentioned that smokers dismantle the smoke alarms. Why can't better smoke alarms be fitted?
As always Premier Inn is clean & comfortable and the attitude of the staff is good
Spacious room comfy bed clean room & spotless bathroom Too warm although fan provided couldn't alter room temp.
Clean room, comfy bed,freindly staff. Disturbed sleep by fire alarm 4 times.
Very clean, with very helpful staff.
Good check in process and breakfast From outside hotel doesnt look welcoming but once inside standards are adequate
Very friendly helpful staff. We were given a room in a quieter area of the hotel as requested on check in. Our rooms were close to those in our party. Very clean throughout the hotel. Had to wait over an hour for the room to be ready, but the Manager was most apologetic and attentive to our needs whenever we asked questions or for help. The cleaner didn't understand English, but she did smile.
Bra läge för mellanlandning för vidare resa alternativt tidigt morgonflyg från Heathrow. Shuttlebussen funkar bra. Startar redan 04.22 och går sedan varje halvtimme. Helt ok mat på hotellets restauranger! Välisolerat från Heathrows ständiga flygplansmuller! Lyhördheten mellan rummen skvallrar om att innerväggarna i denna betongkoloss mer är att betrakta som pappväggar. Bo inte här när det pågår ett Indiskt bröllop med 200 gäster. Sova är inte att tänka på då!
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
Location and friendly staff. The hotel was very dirty.
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
good service, quiet location
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.