Plus: Housekeeping was understanding when I asked them to come back at a later time. And the front desk was flexible when I asked for a later checkout time.
Minus: I can't say that there was... I really just needed a place to sleep, shower & keep my clothes. I wanted a more upscale stay than just your average 'motel' experience, and this Holiday Inn fit the bill.
Plus: Right next to the freeway, restaurants, Starbucks.?
Plus: Location, cleanliness and room was spacious.
Plus: Free parking was a big plus. Location was convenience; freeway adjacent.
Minus: I wish it was a few bucks cheaper.
Minus: I wish i could get my money back
Plus: Hotel is conveniently located to freeway (could see traffic, but not really hear it) and walking distance to restaurants. Rooms were clean and staff was friendly and accommodative. Breakfast buffet was consistently good.
Minus: Elevators are on the smaller side (5-6 people max, less with luggage). Only two drawers for clothing storage (though extra shelving in the double wide closet)
Plus: Close to restaurants, malls.
Plus: clean, convenient
Plus: Nice room, clean and quiet.
Minus: Nice room but it had a very small bathroom and small front door. The room was almost like a micro hotel room.
Plus: There's a restaurat right in the lobby and it is close to freeway.
Minus: Front staff aren't friendly nor courteous considering this is a 4 star hotel. No hellos or welcome back nor have a great day everytime we passed by the front desk. I woke up with someone knocking in the door who is a construction worker.
Plus: Gracious and welcoming front desk staff. Comfortable beds! Coffee/tea maker in room.
Plus: Room are clean and the beds are super comfortable.
Minus: Hotel is under remodel but excited to see the new improvement.
Plus: Staff was great. Our bed and pillows were so comfortable.
Minus: The entrances are few and so you have to walk a lot to the rooms. The back elevator is really stinky from the laundry facilities gassy fumes. The main elevator takes minutes to arrive, so we took the stairs quite often, There were 3 police cars at the entrance on Tuesday, which was alarming. Our A/C unit was so sketchy on the 2nd night so sleeping was an issue. It would come on for 2 mins and go off forever. It was hot in there. 3rd day it worked fine.
Plus: Nice hotel.. clean.. comfort.
Minus: A lil old building for the price
Plus: Nice service at front desk. Clean room.
Minus: Vending machines and Ice machines didn't work. It took me an hour to get a bottle of water.
Plus: We arrived late and Martin the person on front desk was very helpful and accommodating under the circumstances. Thank you.
Plus: Staff was very friendly, location to restaurants was great, room was spotless and the mattress more comfy than my own.
Minus: Nothing negative to say.
Plus: The room were cozy and the area was nice, right near a shopping plaza.
Minus: At check-in the gentleman helping us was very rude! The next morning after check-in we realized that our sink was clogged and it took away for someone to come and fix it.
Minus: My backpack was taken from my room while I was out of the hotel room, I asked the employee at the front desk if it had been recovered in the lost and found and he said no. After 30 minutes of talking with the employee, he went into the main office and brought out my missing backpack. Our room had been locked at the time of entry, this led me to believe that it had been taken by one of the hotel staff members. My sister and I felt unsafe and very uncomfortable with our stay at the Best Western Plus in West Covina.
Plus: Breakfast, beds, pillows and blankets were all good.
Minus: Didn't like the channel selection in order to entertain kids.
Plus: - 24/7 access to amenities, such as microwave, eating utensils, snacks, etc.
- lots of parking indoors and outdoors
- large, comfortable room
Minus: I didn't like what they washed their stuff with or possibly not clean sheets. I broke out with a rash on my arms and neck. I didn't like that they didn't have much options for Vegans for hot breakfeast.
Plus: The staff was friendly, the rooms were modern and nice looking (at the time of our stay, they were remodeling and we got to try one of the newly finished ones,) and there was a complimentary breakfast for a decent period of time, 6a-10a with a nice spread. In our experience, other hotels in the past offered it for short times or had like, bagels and fruit and that's it. Here they had a waffle maker, eggs, sausage, potatoes, juices, coffee, etc. The night before, they also had a list of restaurants in the area that would give you a discount on your meal when you presented your room key. Many options available within walking distance.
Anyway, we'll stay here again. Very happy with our stay.
Minus: There was nothing negative about our experience.
Plus: The service and staff were very nice. Great Peruvian restaurant close by with 10% discount from hotel. Comfortable room.
Minus: The air conditioning was too loud.
Plus: Staff was very nice. Hotel rooms and beds were clean.
Minus: The owners were the rudest people I have ever met. We were staying here because of funeral services for my grandfather and aunt. The owner started yelling at us for having too many people in one room as we were all trying to get my 97 year old grandmother from the wheelchair to the bed. He didn't believe us when we tried to explain that we had booked 4 rooms and each room would have 4 people. We ended up getting a refund on 2 of the rooms, but the other 2 were used and could not be refunded. Due to the holiday weekend, we could not find any other hotel to stay. So we ended up driving an hour to go home. It was the worse night to end such an emotional day. These people have no compassion. I Understand that they are trying to enforce their rules, but show some compassion when you see an elderly woman and little kids. Worse encounter with a hote ever.
Plus: It has recently been updated. Priced too high for area and oldness of hotel
Minus: Little things make hotel seem dated & 'seedy'. For example broken bricks in the sidewalks & dirty corners. Breakfast was pretty skimpy. Sign out front old fashioned. Parking situation really weird; one way in & out. And yes the price paid for the room
Minus: Booked a non-smoking king size bed but the staff gave us queen bed room. I corrected him, e change my room to king size room. However, he assigned me a smoking room. We are so allergic to smoke but they just ignore it without any care.It's discrimination
Plus: big roomï¼Œclean room
Minus: breakfast too simple
Minus: Long black hair in the 'clean' towels
Plus: Located across from strip mall
Minus: Pool was not available as stated as well as the hot tub or spa was down the entire stay it would have been nice to have known this as would have went somewhere else. Some staff didn't speak English or understand you. Not what I expected for what I paid.
Plus: Good for one night stay
Minus: Lift too far
Plus: I loved that my room had a bath tub it was very beautiful and clean
Plus: The fact that it was clean!
Minus: The parking lot was way too small for its occupancy capacity. The pool was down and the building was dirty on the outside. Plus the front desk attendant was a bit rude and sarcastic!
Plus: That the female staff person that assisted us in check in allowed us to check in earlier. That was very kind of her. BAD: The male staff person refused to give us wash cloth towels. Said they had no more. ???
Minus: It is under major construction. They should wait until the renovation is complete before charging the rates they are. The electrical outlets do not work. The sofa bed cannot be opened because the King size bed takes up too much room.
Minus: The bathtub was a little clogged and the water went down super slow. While it leaked too. The floor would be all wet even though you put the shower curtain in the bathtub. The guy at the front desk was rude!
Plus: Good staff
Minus: Entrance to the room from the back (walking all the way outside of the hotel
Plus: The room and the hotel were very clean. The staff was very polite and helpful. The location was very convenient.
Minus: No hot water at 6:30 am on 3/28. Reported problem to front desk clerk and was told management would call me, but no call received.
Plus: Really nothing... it should not be called the 5 star... it's maybe and that's a big maybe a 2 star...
Minus: There was nats in our room and we informed the staff but they really didn't see a problem with it... the ice machine was broken and no plans of fixing it... they say continental breakfast but all they offer is toast, bagels n old donuts... never again...
Minus: Room was bad, floors were cracked. Smelled like cigarettes would not allow us to change room. Room was old. Shower had mildew. Window blinds in bathroom was broken so people could see inside. Main window curtin had a bunch of holes also.
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