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the staff were very attentive and helpful with suggestions. the spa/massage staff were not as friendly as the other hotel staff and did not offer any alternatives when we could not book a massage at the hotel.
beautiful, immaculate room and excellent location. Very friendly staff and lovely facilities. I have already recommended this hotel to some German relatives! I only stayed one night because of time pressures, but I did not find anything that was not to my liking--it was a lovely place.
The service was outstanding. The room was very comfortable. I would definitly recomend this Hotel.
The spar and pool areas were excellent. The food was excellent. The staff were very helpful and friendly. The cleanliness was good. The smoking in public areas of the hotel eg In the bar and reception areas. Our clothes just smelt of smoke in the room. The pillows could be improved to more comfortable ones. As Enhlish is the International and business language it should be used on all signs and menus etc.as well.
Comfortable room. Extended hours for breakfast - 8 till 12. Able to sit outside on sunny terrace. Internet in room. No international TV channels. Nothing in English.
Rather quiet in the room that looked towards the bacck side, very friendly and helpful staff! official breakfast time was a bit late, since we had to be at the conference at 9am. But thea were so kind, that we could have breakfast at 7.30am already
The staff were great (especially the bartender Finn) and it has a very nice wellness area that was never busy. We basically had the place to ourselves! The wanted to charge 1.50 Eur for a map of the island when you already are paying enough for the hotel already.
Engagerad personal och utmärkt läge och frukost. Tyskarna borde ju verkligen installera AC på sina hotell. På sommaren är det en nödvändighet för bekvämligheten men det blir också fräschare luft (även om det inte är så varmt ute). De använder ju gärna heltäckningsmattor och det känns sunkigt över lag.
Altt var mycket bra och trevligt Har inga klagomål.
I had a fantastic room with 2 balconys towards the sea and the beach northwards.
The excellent location. 10 minutes walking distance from Westerland main station, in the centre of the shopping / dining areas and, among the rest, just alongside the beach. The staff was very helpful and friendly.
The beach side comfort. Hotel was ok but to expensive......rooms are pretty old the amenities were average to say the least.
Excellent location (ca. 10 mins walk from the station), great views from my room - 2 big windows and balconies (!) with part seaview/part city view, cosy room. Staff very friendly and helpful. Food in the Bierstube was tasty. Overall a positive experience, would stay again. Decor in the room somewhat dated, could do with new carpet and maybe slightly firmer mattress! Breakfast buffet too expensive (I ate out). TV channel guide needs updating as it was completely wrong.