Hyrbilar på Amarillo flygplats

Plus: The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.

Minus: Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.

Think Twice Before Renting from Budget

Plus: I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.

Minus: Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain. Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental. I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.