Senaste omdömen
- Alla omdömen
- Positiva
- Neutrala
- Negativa
måndag | 07:00 - 22:00 |
tisdag | 07:00 - 22:00 |
onsdag | 07:00 - 22:00 |
torsdag | 07:00 - 22:00 |
fredag | 07:00 - 22:00 |
lördag | 09:00 - 17:00 |
söndag | 07:00 - 22:00 |
måndag | 08:00 - 22:00 |
tisdag | 08:00 - 22:00 |
onsdag | 08:00 - 22:00 |
torsdag | 08:00 - 22:00 |
fredag | 08:00 - 22:00 |
lördag | 08:00 - 22:00 |
söndag | 08:00 - 22:00 |
Plus: Great quick friendly check in despite the computer being down.
Minus: The car smelt like cigarettes. Leaving the airport on the chip seal road the car was very loud but I assumed it was just as it was a new road so the small pebbles we're making the noise. ~20 minutes later when I got on the highway the car was making a sound like the wheel was going to fall off or something. I pulled over and verified the wheels were all tight and assumed it was a pebble from the road stuck behind the brake shield and was too far from the airport to make it to my destination in time. The noise came and went depending on speed and eventually turned into a very loud dragging noise. I pulled over and looked under the car to find a splash shield was dragging under it. I was able to tear it off and all noises were gone. Can't believe Avis let the car leave this way, I am glad I am a mechanically inclined person to find and resolve this issue.
Minus: I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.
Plus: Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.
Minus: I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.
Great customer service. Pickup and drop off
Plus: Very friendly, courteous and efficient staff!!
Minus: Car was dirty inside and smelled.
Did not like that no direction was given on returning car in Lubbock (there is only one return desk and that is inside the airport).
Plus: Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.
Minus: I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.
Great customer service. Pickup and drop off
Plus: Very friendly, courteous and efficient staff!!
Minus: I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.
Minus: Car was dirty inside and smelled.
Did not like that no direction was given on returning car in Lubbock (there is only one return desk and that is inside the airport).
måndag | 08:00 - 23:00 |
tisdag | 08:00 - 23:00 |
onsdag | 08:00 - 23:00 |
torsdag | 08:00 - 23:00 |
fredag | 08:00 - 23:00 |
lördag | 08:00 - 21:30 |
söndag | 08:00 - 23:00 |
Don't book on Kayak
Minus: I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.
Plus: The car was reasonable on fuel
måndag | 08:00 - 22:30 |
tisdag | 08:00 - 22:30 |
onsdag | 08:00 - 22:30 |
torsdag | 08:00 - 22:30 |
fredag | 08:00 - 22:30 |
lördag | 08:00 - 22:30 |
söndag | 08:00 - 22:30 |
Plus: yes, the rental place was totally out of vehicles in spite of my reservation. will not use Budget gain at this location.
Minus: having a vehicle and available when you said I could have one. it was well past closing time when I finally got one from Enterprise.
Plus: no she was rude and cancelled my car...ruined my trip!
Minus: They don't take debit cards, the only places that were open on sunday were out of cars. My trip was ruined! I booked online ahead of time and should have been notified.
Plus: The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.
Minus: Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.
Think Twice Before Renting from Budget
Plus: I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Minus: Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain.
Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental.
I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.
Plus: Friendly, helpful, hardworking, courteous people.
Minus: Car had unsightly body damage.
Tank was supposed to be full and was only 3/4 full.
Tried to ruin my honeymoon
Plus: NOTHING!!!
Minus: Refusal to rent to me because I don't have a credit card. Wanted 2 utility bills, latest paycheck stub, and proof of vehicle insurance, which had to be active for over 6 months. Moved a month prior and had just changed insurance. Was not informed of debit card policy until I arrived at counter 2 hours late departing for my wedding. Was charged $72 for insurance on vehicle I did not rent. That's the last money budget will ever get from me.
Plus: The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.
Minus: Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.
Think Twice Before Renting from Budget
Plus: I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Minus: Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain.
Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental.
I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.
Plus: yes, the rental place was totally out of vehicles in spite of my reservation. will not use Budget gain at this location.
Minus: having a vehicle and available when you said I could have one. it was well past closing time when I finally got one from Enterprise.
Plus: no she was rude and cancelled my car...ruined my trip!
Minus: They don't take debit cards, the only places that were open on sunday were out of cars. My trip was ruined! I booked online ahead of time and should have been notified.
Plus: Friendly, helpful, hardworking, courteous people.
Minus: Car had unsightly body damage.
Tank was supposed to be full and was only 3/4 full.
Tried to ruin my honeymoon
Plus: NOTHING!!!
Minus: Refusal to rent to me because I don't have a credit card. Wanted 2 utility bills, latest paycheck stub, and proof of vehicle insurance, which had to be active for over 6 months. Moved a month prior and had just changed insurance. Was not informed of debit card policy until I arrived at counter 2 hours late departing for my wedding. Was charged $72 for insurance on vehicle I did not rent. That's the last money budget will ever get from me.
måndag | 00:01 - 23:59 |
tisdag | 00:01 - 23:59 |
onsdag | 00:01 - 23:59 |
torsdag | 00:01 - 23:59 |
fredag | 00:01 - 23:59 |
lördag | 00:01 - 23:59 |
söndag |
måndag | 08:00 - 23:00 |
tisdag | 08:00 - 23:00 |
onsdag | 08:00 - 23:00 |
torsdag | 08:00 - 23:00 |
fredag | 08:00 - 23:00 |
lördag | 08:00 - 21:30 |
söndag | 08:00 - 23:00 |
Hyrbilsfirmor som erbjuder transfer eller hämtningstjänster från Amarillo flygplats till platser utanför flygplatsen är Avis, Budget, Enterprise, Hertz och National.