Hyrbilar i Miami

Bad experience

Plus: I liked that an employee (Mr. Camacho )went over and beyond to ensure I received a vehicle I made reservations for.

Minus: Upon arriving at the pick up desk I was served by a rude employee. I was told I needed additional insurance for the vehicle which was an additional $15 per day. I asked if I already have lability insurance would that suffice. He told me he didn’t know for me to call my insurance company. I contact the company my coverage was sent over via email he reviewed it and then proceeded to tell me the vehicle I’ve made reservations for was unavailable. I was given what I thought was to be a minivan upon getting to the van I just covered it with a 15 passenger van. I was traveling with my two children there was no need for a 15 passenger van. I list with a midsize car which I was please it wasn’t the 15 passenger van

Horrible pick-up experience

Minus: Pick up was horrible. They did not have the car size I ordered, so I was forced to get an SUV which meant the gas was very expensive. Payless in the MIA airport is very small, so they only had 4 cars available, all SUVs. The man behind the counter was totally unhelpful. Then he gave me the paperwork for my original car (not the SUV), and so they would not let me leave the parking lot and I had to go back inside the airport to get the paperwork fixed. I have an 8 month old daughter so this was really a pain. Also they required me to purchase insurance - this should either not be mandatory, or if it is, it should not be stated on the fine print but somewhere more prominently. If I would have known, I would not have used Payless.

Plus: Nothing

Minus: Wait time customer service

Minus: Didn’t like that there were no cars available upon arrival, I was one of many waiting for cars. Also, when I was issued a car, it was issued from another vendor while I was walking to the car it already had a person driving it away so I had to return to the line and get get another car. It was rather a mess trying to coordinate what seemingly is a simple process

Don't rent here

Plus: The car

Minus: It all started with the pickup. Arrived at the counter at 2100 and the agent immediately started to complain that he wanted to go on break. He was the only agent. Finally got the car and the direction to pick it up were wrong. Then getting out of the garage at the CONRAC was nearly impossible as the exit was blocked. But an hour later I finally got on the road for the three hour plus drive I had ahead of me. When we returned the car we found out that the agent did not check the car out correctly. This required us to head back to the counter to return the car. This agent didn't know how to do it but called someone who walked he through it. That as after waiting behind five patrons who had arrived before us. Lucky for us we left plenty of time to return the car. If I had not allowed three hours before my flight I really wondered if we would have made it to the plane before it departed. Never again will I subject myself to such lousy service from a customer service business. Time is too short to suffer that way.