Hyrbilar i San Francisco

Plus: Due to a pandemic, I was not able to travel and your policy did not permit me to cancel or request a refund. Terrible business practices.

Minus: That you recognized that the world is in its worst pandemic since 1917 and offered the opportunity to cancel and request a portion of a refund.

Plus: The drop of staff was very friendly and it was very quick.

Minus: The car smelled like cigarettes and the windshield was not clean on the inside and made it hard to see at night.

Plus: Drop off was a breeze.

Minus: Even though I was only an hour early, the car I reserved wasn't ready.

Plus: The car had a lot of USB ports which was nice to charge our phones and devices.

Minus: The staff was not friendly, unprofessional and rather shady. Due to unforeseen circumstances, we were severely delayed and returned the car later than expected. They charged us an exorbitant amount and added a $50.00 cleaning fee for some measly amount of dirt on the driver's side floor. We were happy to clean the dirt (which honestly we could have just brushed out with our hand) and return the car but would incur even more fees because of the time. Then a representative offered to reduce the fee to $25.00 if we paid him directly in cash. Needless to say, the staff is unprofessional and simply untrustworthy. I will not be renting from Hertz at SFO Airport, ever again.

Minus: They did not have a car for me - or for at least two couples who had arrived ahead of me. They did not have a car for me the following day, either, and just shrugged their shoulders and said "there are no cars". At that late date, I wasn't able to find a rental car at another agency, either. Given that I had made the reservation several months ago and paid upfront, I found this completely unacceptable and will never rent from them again.

Plus: The staff at Pick up was not friendly nor helpful she made me feel as though I was wasting her time by asking questions about my rental. I also called customer service to try and get questions answered that the in person representative couldn’t seem to answer only to be met with the phone rep, cutting me off and talking over me not actually listening to my concerns.

Minus: Give your customers all the information. I prepaid for my rental and then was told to pay an additional $62 at pick up with no explanation except for “that’s tax, you need to pay the tax!” Ok fine, and then when trying to get details on 24hr rental pick up and drop off was not listened to but instead spoken down to and over talked. Hertz listen to your customers, unfortunately I will never use this rental car service again.