Hyrbilar i San Francisco

Minus: Full size Our reservation was prepaid in advance for a full size SUV, which wasn’t available when we arrived. Tried to put us in a Kia Sorento because it “technically” fits seven. But there was no way any of us could fit in the third row. There was only three inches available for feet/leg room. Told us a Suburban was available and our daily would go up. It was that or loose what we had already paid. The doubter person, Stephen, lies about the charges, lied about how much he was charging our card, lied about the process, kept everything on his side behind the plexi glass, put the additional daily charges in as an optional upgrade fee, lien it was something we chose to do instead of something we basically had no choice in, he told us it would be an increase in daily fees, but he entered in a way that was very deceptive. Hertz held over $600.00 on a debit card without telling us even though we ask several times for the EXACT charge (bc it kept changing). NEVER were we informed of a hold that was three times more than what we had already paid. There was no extra hold when I prepaid. I can go on and on. It’s so bad that I am filing complaints with the BBB and CFP. Everything he did was incredibly shady and blatantly dishonest. I will NEVER rent from Hertz again. Also! When arrived at the counter, the guy in front of me was really holding his ground about extra charges and not paying more. He was very assertive and I thought he was being rude. (The car he reserved wasn’t available either and Stephen was trying to put him in an upgrade an extra charge too.) Obviously, this isn’t just a one time experience. I will go with anyone other than Hertz in the future.

Plus: Car was fine.

Minus: So you sent me the address of where to pick up the car and when I got there everything was boarded up. I had to find another hertz car rental place walk 2 miles to it.

Minus: I rented a car and cancelled it in the same hour. I never get refund and I have no mail from Hertz, and I cannot reach them on the phone

Plus: Due to a pandemic, I was not able to travel and your policy did not permit me to cancel or request a refund. Terrible business practices.

Minus: That you recognized that the world is in its worst pandemic since 1917 and offered the opportunity to cancel and request a portion of a refund.

Plus: The drop of staff was very friendly and it was very quick.

Minus: The car smelled like cigarettes and the windshield was not clean on the inside and made it hard to see at night.

Plus: Drop off was a breeze.

Minus: Even though I was only an hour early, the car I reserved wasn't ready.