Hyrbilar i San Francisco

Minus: They did not have a car for me - or for at least two couples who had arrived ahead of me. They did not have a car for me the following day, either, and just shrugged their shoulders and said "there are no cars". At that late date, I wasn't able to find a rental car at another agency, either. Given that I had made the reservation several months ago and paid upfront, I found this completely unacceptable and will never rent from them again.

Plus: The staff at Pick up was not friendly nor helpful she made me feel as though I was wasting her time by asking questions about my rental. I also called customer service to try and get questions answered that the in person representative couldn’t seem to answer only to be met with the phone rep, cutting me off and talking over me not actually listening to my concerns.

Minus: Give your customers all the information. I prepaid for my rental and then was told to pay an additional $62 at pick up with no explanation except for “that’s tax, you need to pay the tax!” Ok fine, and then when trying to get details on 24hr rental pick up and drop off was not listened to but instead spoken down to and over talked. Hertz listen to your customers, unfortunately I will never use this rental car service again.

Minus: Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!

Minus: The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there

Minus: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.

Minus: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.