Hyrbilar i San Francisco

Minus: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!

Minus: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.

Plus: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.

Minus: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price

Minus: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.

More expensive than anticipated

Plus: Convenient pickup / dropoff, good vehicle

Minus: Far more expensive than I anticipated, with many fees and extra charges

Minus: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total