Hyrbilar i Boston

Plus: Very unprofessional and do not reveal hidden fees

Minus: total experience. would not rent again. when the rental cost is supposed to be 200, but then your total bill is 400, that is a pretty terrible customer service model

Plus: At the counter, the Agent canceled my reservation once I called her out on her poor customer service and attitude.

Minus: EZ Rental should provide training or enforce their customer service policy.

Plus: I liked the lack of lines and how quickly I got to in and out.

Minus: The lady at the counter was nice. I woman downstairs checking in cars was extremely rude. Not to mention, she charged me a $150 smoking fee and I do not smoke!! I have contested this and am waiting to hear from them.

Minus: I booked the car online and I came to receive the car but there was no car available. That's unacceptable. A staff at the counter told me that you can't book online in the same day but I can via the website. I was so disappointed.

Plus: price ok rest is just like all of them, same drop off ok

Minus: hustle rude up sell lying unpleasant costumer service scare tacktics

Vehicle had slick bald tires

Minus: Reservations had incorrect dates and rates. Once insurance was declined was told that my insurance would not cover the $22.00 a day charge for each day the vehicle was in repair. After traveling the 140 miles on the bald tires I contacted customer service. Was told because I declined the insurance I could drive back to the agency or buy tires and keep the receipt and return the bald tires and after they inspected the old tires I may get reimbursed. After 3 calls and one hour on phone I was able to get a replacement sent with the caveat that if the tires weren't bald I would be responsible for the $300.00 tow. I cannot get customer service on the telephone to rectify the wrong charges. Will not ever rent from this company nor Advantage which is owned by the same company. Finally the vehicles were dirty and had 48000 miles on them.