Hyrbilar i Boston

Plus: Nothing... if I had to pick something I would say the staff that worked in the parking garage area

Minus: The arrival desk personnel weren’t the best... my particular lady was rude and I caught her in a lie and she was just overall not a pleasant person. My car didn’t have the car seat and no car seat was presented to me so I had to wait in line again. The first line was extremely long because the arrival desk is shared between Avis and Budget. The second line was not as long but the lady who gave me the car seat said it was the only one. It was almost upright and those are for toddlers. My daughter is an infant and we had to make due but if I had to do it again I would’ve stood my ground and fought tooth and nail but we were exhausted. The car seat was filthy and outdated and expensive for such a trashy piece of old equipment. The car appeared to be clean but underneath the seat there was trash which isn’t a big deal but it just shows you what kind of place you are dealing with. I’ve been a loyal Budget user for a while now and have never had any problems but this one in Boston is the absolute worst.

Plus: Friendly but under the control of dictates beyond customer service. An old contract had been left in the dashboard and it caused confusion and delay on check out. Checking in was done professionally despite thisz

Minus: I was extorted and deceived about insurance, despite the expression of my will, and only 50% was refunded. Employees seemed to be in an impossible contradiction between maximizing charges and seeking customer approval. In the midst of this dissonance, I was treated unfairly and submit a complaint.

Plus: Friendly, helpful staff

Minus: I had to wait for hours because the computers kept breaking down. I couldn’t drive the car for a full day because of this.

Minus: Car smelled like smoke

Plus: Super dirty car, arrogant non helpful staff,

Minus: Everything

Plus: Representative seemed overworked and unable to accommodate a delay in pick up time of the car. She was also non-committal as to whether another car would be provided and if it was provided could not say what it would cost.

Minus: I called the main number for Budget and got a similar story. So while the representative was not helpful, this seems to simply reflect the company as a whole. I was unable to get an explanation of what kind of assurance a confirmation number gives.