Hyrbilar på Castries George F.L.Charles flygplats

Plus: The rental agent was friendly. Car pick-up and drop-off was fairly easy, but Thrifty doesn't have a rental counter and we had to find the agent in the airport parking lot when dropping off the car.

Minus: The car was not in great shape, fairly worn inside and out and with some poorly repaired exterior damage, though it handled well enough. The car key remote was broken, and the key itself fell out of the casing.

How to spoil a holiday

Plus: Nothing

Minus: I used your site to rent a vehicle for.my stay in st lucia and also paid 45.usd for insurance. I AM BACK IN BARBADOS AND HAVE SEEN A HIRED CAR YET. I arrived in St.Lucia and could find no Thrifty, I then made my way to my hotel before returning to the airport a second time, still no Thrifty. I decided to go to the listed address still no Thrifty. Again I went back to the Hotel and sent 2 emails to date no response. On the following morning I spoke to a Thrifty employee who advised me to seek alternate rental as there were no available vehicles. By now I was totally pissed, I spoke to the hotel reception who spoke to the Thrifty agent. The young lady then called me to say she would try to get me a vehicle the following day (Saturday morning). Saturday morning up to 10-11 I heard nothing so I decided to call only to be told that there is nothing that can be done. This is now 3 days into my holiday and still stuck. I am appalled at such poor service but equally angry that I would have lost my 45 usd on the insurance and 3 days just sitting waiting and hoping. This was a tragedy and one that destroyed what was to be an enjoyable birthday weekend for a love one.

Very poor operation and customer service

Plus: My family was on a ferry from Martinique that was delayed by 3 hours through no fault of our own and by the time I called using a bystanders phone for the car (there was no desk at the airport) I was told it had already been rented and there were no ther vehicles. This was the day before Christmas eve and we were completely stranded and had to book another hotel because we couldnt drive to the original- completely losing our money. There were no available cars at other companies due to the holiday traffic among tourists. Thrifty made zero attempt to contact me and instead said I should have contacted them even though I had no local phone service/was on the open ocean/in the no cell phone use immigration line- and there were no directions to call or any rules on when a car would be rented if no show. The employee I spoke with offered no additonal help to our situation and refused to provide her name to me for the record. In short it was a disastrous experience. This branch should modernize their business operations to foreign tourists who expect a much higher standard than what is currently provided. It is not the Thrifty company I know and use around the world. Kayak should also do a better job of specifying branches that have special rules such as no desk at airport and rules about renting if no show.