Senaste omdömen
- Alla omdömen
- Positiva
- Neutrala
- Negativa
måndag | 05:00 - 23:59 |
tisdag | 05:00 - 23:59 |
onsdag | 05:00 - 23:59 |
torsdag | 05:00 - 23:59 |
fredag | 05:00 - 23:59 |
lördag | 05:00 - 23:59 |
söndag | 05:00 - 23:59 |
måndag | 05:00 - 23:59 |
tisdag | 05:00 - 23:59 |
onsdag | 05:00 - 23:59 |
torsdag | 05:00 - 23:59 |
fredag | 05:00 - 23:59 |
lördag | 05:00 - 23:59 |
söndag | 05:00 - 23:59 |
Decent rental
Plus: Car drove nicely and was fairly new; rental agent was very friendly and helpful at GSP.
Minus: Car was not cleaned; it had trash from the previous renter, and the previous renter's contract, inside. Outside was dirty.
Plus: great rental. quick check out and in, great car.
Hybrid
Plus: The agent gave me three choices and recommended the Ford Focus Hybrid. Good car and great gas mileage. Drove from from Greenville/Spartanburg airport to Black Mountain, NC and locally in BM over the weekend and back to the airport on Sunday. Only used $10 of as. Plus the price for the rental could not be beat.
Minus: There was a dent in the passenger door and after walking to the car, I had to walk back to the ticket punter to let them know.
Plus: Car was ready, no waiting at arrival. Car return was also extremely efficient.
Clean, low milage vehicle, very reasonable price,
Plus: Car was clean, price was good, no problems what so ever.
When i returned the car at the terminal, i needed a ride to Stevens Aviation, about a mile away. The people at Enterprise took care of getting me there. Excellent service.
Great Service
Plus: The staff was attentive and very helpful. The car was clean and I haven't been experiencing this with other companies lately.
First time-Impressive!
Plus: The counter personnel at pick up and drop off were very professional and enthusiastic even though they were busy.
I could'nt find my car at pick up and one of the counter people stepped out and located it for me. The Car was very comfortable and had all the necessary buttons to make a long journey tolerable.
Minus: Nothing
Enterprise earns an A; car earns a D
Plus: Everything EXCEPT for the car I rented (Nissan Sentra) was to-notch. Excellent service. Quick out, quick in.
Minus: I had a choice between the Sentra and a Chevy Cruze. I should have taken the Cruze. The Sentra was a very very basic model, hardly any features. Manual seats. Zero pickup. But that's mostly on me and certainly no reflection of Enterprise's exemplary customer service.
Alquiler decente
Plus: El coche conducía muy bien y era bastante nuevo; el agente de alquiler era muy amable y servicial en el GSP.
Minus: El coche no fue limpiado; tenía basura del inquilino anterior, y el contrato del inquilino anterior, dentro. El exterior estaba sucio.
Plus: Alquiler genial. Rápida salida y en, gran coche.
Híbrido
Plus: El agente me dio tres opciones y recomendó el Ford Focus Hybrid. Buen coche y gran millaje de gas. Fuimos en coche desde el aeropuerto de Greenville/Spartanburg a Black Mountain, NC y localmente en BM durante el fin de semana y de vuelta al aeropuerto el domingo. Sólo utilizó $10 de AS. Además, el precio del alquiler no podría ser mejor.
Minus: Había una abolladura en la puerta de los pasajeros y después de caminar al coche, tuve que volver a la persona que le dio el billete para hacerles saber.
Plus: Coche estaba listo, no había que esperar a la llegada. Retorno también era extremadamente eficiente.
Plus: great rental. quick check out and in, great car.
Hybrid
Plus: The agent gave me three choices and recommended the Ford Focus Hybrid. Good car and great gas mileage. Drove from from Greenville/Spartanburg airport to Black Mountain, NC and locally in BM over the weekend and back to the airport on Sunday. Only used $10 of as. Plus the price for the rental could not be beat.
Minus: There was a dent in the passenger door and after walking to the car, I had to walk back to the ticket punter to let them know.
Plus: Car was ready, no waiting at arrival. Car return was also extremely efficient.
Clean, low milage vehicle, very reasonable price,
Plus: Car was clean, price was good, no problems what so ever.
When i returned the car at the terminal, i needed a ride to Stevens Aviation, about a mile away. The people at Enterprise took care of getting me there. Excellent service.
Great Service
Plus: The staff was attentive and very helpful. The car was clean and I haven't been experiencing this with other companies lately.
First time-Impressive!
Plus: The counter personnel at pick up and drop off were very professional and enthusiastic even though they were busy.
I could'nt find my car at pick up and one of the counter people stepped out and located it for me. The Car was very comfortable and had all the necessary buttons to make a long journey tolerable.
Minus: Nothing
Plus: Alquiler genial. Rápida salida y en, gran coche.
Híbrido
Plus: El agente me dio tres opciones y recomendó el Ford Focus Hybrid. Buen coche y gran millaje de gas. Fuimos en coche desde el aeropuerto de Greenville/Spartanburg a Black Mountain, NC y localmente en BM durante el fin de semana y de vuelta al aeropuerto el domingo. Sólo utilizó $10 de AS. Además, el precio del alquiler no podría ser mejor.
Minus: Había una abolladura en la puerta de los pasajeros y después de caminar al coche, tuve que volver a la persona que le dio el billete para hacerles saber.
Plus: Coche estaba listo, no había que esperar a la llegada. Retorno también era extremadamente eficiente.
Decent rental
Plus: Car drove nicely and was fairly new; rental agent was very friendly and helpful at GSP.
Minus: Car was not cleaned; it had trash from the previous renter, and the previous renter's contract, inside. Outside was dirty.
Enterprise earns an A; car earns a D
Plus: Everything EXCEPT for the car I rented (Nissan Sentra) was to-notch. Excellent service. Quick out, quick in.
Minus: I had a choice between the Sentra and a Chevy Cruze. I should have taken the Cruze. The Sentra was a very very basic model, hardly any features. Manual seats. Zero pickup. But that's mostly on me and certainly no reflection of Enterprise's exemplary customer service.
Alquiler decente
Plus: El coche conducía muy bien y era bastante nuevo; el agente de alquiler era muy amable y servicial en el GSP.
Minus: El coche no fue limpiado; tenía basura del inquilino anterior, y el contrato del inquilino anterior, dentro. El exterior estaba sucio.
måndag | 05:00 - 23:59 |
tisdag | 05:00 - 23:59 |
onsdag | 05:00 - 23:59 |
torsdag | 05:00 - 23:59 |
fredag | 05:00 - 23:59 |
lördag | 05:00 - 23:59 |
söndag | 05:00 - 23:59 |
Plus: Easy rental and return. Professional and friendly staff. Perfect vehicle for our needs.
Minus: Lack of information about the air system. (The rear ventilation was locked and we could not change it)
Local great, national not great
Plus: The local agents were helpful, responded to issues and managed resolution at their level. Thank you. Rely on your local agents for everything and give them more funding. The corporate level is not helpful.
Minus: Your national level "1-800" customer service needs improvement. You failed to give me an accurate local agency phone number. You tried to bill me extra costs for a pre-paid rental, due to change in my flight itinerary that resulted in me using the car for less time than what I paid for. Retarded. Your policy driven response to everything is not customer friendly. Simply refer all customers DIRECTLY to the local agent they'll be dealing with and all will work out well. But your corporate level customer service made me not want to use Alamo again. Fortunately for you, your local agents redeemed Alamo name.
Plus: Easy pick up and drop off. Size of vehicle was good.
The dollar amount for the rental initially was ok (reserved on-line thru Kayak.) However, when I went to pick up the vehicle at Alamo, the overall price was lower by about $130. Nice surprise. (Not certain why ordering online would be more expensive though).
Very Satisfied!
Plus: We received a free upgrade. Great Staff and check in and out was a breeze!
Plus: Beautiful mustang convertible!
Poor experience
Plus: None
Minus: I needed to cancel my rental car and was charged $10 to do so. In addition, the individuals I talked with were very rude and were going to charge $10/gallon to fill the car up. I have never experienced such a high price for the company to fill the car up with gasoline. I will remember this experience and likely will not return.
Refused Reservation - Stranded in Greenville
Plus: Nothing
Minus: They called me while my flight was landing and left a message saying my reservation wasn't going to be honored. I ended up stranded in Greenville until I found a taxi willing to drive me the 80 miles home.
Plus: The price
Wonderful all around!
Plus: The staff at GSP Alamo were beyond kind and helpful! They could not have been any more pleasant. They all tried to help with anything the best they could. We traveled with three kiddos and they were understanding and patient with us. The car we received was perfect as well! Very nice. Nothing bad to say! Would definitely rent from here again!
Minus: Nothing
Terrible car rental
Plus: Nothing
Minus: The car was suppose to be mid size but wasn't. It was very unsafe and needed an alignment . It felt like I was in a golf cart on the highway. I took it back early because it was so unsafe to drive.
Plus: the price and ease of rental
Minus: Car did not seem like it was cleaned before they rented it to me
Great Experience
Plus: Easy pickup and drop off. reasonable rates.
Minus: paid to top off with 1/4 tank of gas for $8. But, when I got into the car there was only 1/4 tank of gas in there. Not sure why?
Plus: Easy rental and return. Professional and friendly staff. Perfect vehicle for our needs.
Minus: Lack of information about the air system. (The rear ventilation was locked and we could not change it)
Local great, national not great
Plus: The local agents were helpful, responded to issues and managed resolution at their level. Thank you. Rely on your local agents for everything and give them more funding. The corporate level is not helpful.
Minus: Your national level "1-800" customer service needs improvement. You failed to give me an accurate local agency phone number. You tried to bill me extra costs for a pre-paid rental, due to change in my flight itinerary that resulted in me using the car for less time than what I paid for. Retarded. Your policy driven response to everything is not customer friendly. Simply refer all customers DIRECTLY to the local agent they'll be dealing with and all will work out well. But your corporate level customer service made me not want to use Alamo again. Fortunately for you, your local agents redeemed Alamo name.
Plus: Easy pick up and drop off. Size of vehicle was good.
The dollar amount for the rental initially was ok (reserved on-line thru Kayak.) However, when I went to pick up the vehicle at Alamo, the overall price was lower by about $130. Nice surprise. (Not certain why ordering online would be more expensive though).
Very Satisfied!
Plus: We received a free upgrade. Great Staff and check in and out was a breeze!
Plus: The price
Wonderful all around!
Plus: The staff at GSP Alamo were beyond kind and helpful! They could not have been any more pleasant. They all tried to help with anything the best they could. We traveled with three kiddos and they were understanding and patient with us. The car we received was perfect as well! Very nice. Nothing bad to say! Would definitely rent from here again!
Minus: Nothing
Great Experience
Plus: Easy pickup and drop off. reasonable rates.
Minus: paid to top off with 1/4 tank of gas for $8. But, when I got into the car there was only 1/4 tank of gas in there. Not sure why?
Poor experience
Plus: None
Minus: I needed to cancel my rental car and was charged $10 to do so. In addition, the individuals I talked with were very rude and were going to charge $10/gallon to fill the car up. I have never experienced such a high price for the company to fill the car up with gasoline. I will remember this experience and likely will not return.
Refused Reservation - Stranded in Greenville
Plus: Nothing
Minus: They called me while my flight was landing and left a message saying my reservation wasn't going to be honored. I ended up stranded in Greenville until I found a taxi willing to drive me the 80 miles home.
Terrible car rental
Plus: Nothing
Minus: The car was suppose to be mid size but wasn't. It was very unsafe and needed an alignment . It felt like I was in a golf cart on the highway. I took it back early because it was so unsafe to drive.
måndag | 07:00 - 23:00 |
tisdag | 07:00 - 23:00 |
onsdag | 07:00 - 23:00 |
torsdag | 07:00 - 23:00 |
fredag | 07:00 - 23:00 |
lördag | 07:00 - 23:00 |
söndag | 07:00 - 23:00 |
Plus: The staff was not friendly at all. The older lady was extremely rude and not accommodating at all.
Minus: I should have just rented from enterprise like I always do.
Plus: I changed my arrival time to a small airport from noon to midnight and the office remained open until my flight arrived and I picked up my baggage. I think it was last flight of the evening for the airport and the desk stayed open beyond normal closing time.
Minus: I thought upcharge for second driver was somewhat steep.
Plus: Everything was quick and smooth. The vehicle was what I expected.
Minus: If you aren't flying in, you do have to park overnight in airport parking (which costs money). The process is easy though, and there is a shuttle.
Plus: Nice staff and easy pick up and drop off.
Minus: Always, the price. Other than that it was fine.
Plus: Friendly staff
Plus: Staff was good pick up and drop off very easy
Minus: The price for a one day renatal I felt
Was a bit high
Extra fee
Plus: Car was very nice
Minus: There was a extra charge and the lady could not tell us why or what it was for.
What was that smell?
Plus: Easy pick up and drop off
Minus: The car had a horrible smell inside (especially when parked in the sun). Not sure if it was from smoking or other. It would go away once the A/C got going but was really bad until air began to circulate.
Plus: Nice ride
Minus: Dirty when picked up. Also agent would not allow me to upgrade to a larger vehicle - Yukon XL for more luggage space
Nice clean car.
Plus: Car
escaped
Plus: love the ford escape and versatility.
great deal on the rental
location in relationship to airport (gsp) was excellent.
very little wait.
csr acted like a pro
Plus: Pre-paid and everything went smoothly. Pick=up and drop=off seamless
Minus: Nothing - all good.
Plus: I changed my arrival time to a small airport from noon to midnight and the office remained open until my flight arrived and I picked up my baggage. I think it was last flight of the evening for the airport and the desk stayed open beyond normal closing time.
Minus: I thought upcharge for second driver was somewhat steep.
Plus: Everything was quick and smooth. The vehicle was what I expected.
Minus: If you aren't flying in, you do have to park overnight in airport parking (which costs money). The process is easy though, and there is a shuttle.
Plus: Nice staff and easy pick up and drop off.
Minus: Always, the price. Other than that it was fine.
Plus: Friendly staff
Plus: Staff was good pick up and drop off very easy
Minus: The price for a one day renatal I felt
Was a bit high
Nice clean car.
Plus: Car
escaped
Plus: love the ford escape and versatility.
great deal on the rental
location in relationship to airport (gsp) was excellent.
very little wait.
csr acted like a pro
Plus: Pre-paid and everything went smoothly. Pick=up and drop=off seamless
Minus: Nothing - all good.
Plus: The staff was not friendly at all. The older lady was extremely rude and not accommodating at all.
Minus: I should have just rented from enterprise like I always do.
What was that smell?
Plus: Easy pick up and drop off
Minus: The car had a horrible smell inside (especially when parked in the sun). Not sure if it was from smoking or other. It would go away once the A/C got going but was really bad until air began to circulate.
Plus: Nice ride
Minus: Dirty when picked up. Also agent would not allow me to upgrade to a larger vehicle - Yukon XL for more luggage space
måndag | 07:00 - 23:59 |
tisdag | 07:00 - 23:59 |
onsdag | 07:00 - 23:59 |
torsdag | 07:00 - 23:59 |
fredag | 07:00 - 23:59 |
lördag | 07:00 - 23:30 |
söndag | 07:00 - 23:59 |
Plus: The staff was friendly and helpful.
Minus: The vehicle had a very strong smell of weed that lasted through the entire trip. Vehicle was definitely not ready and clean to be rented out again.
Plus: Staff at GSP and Newcastle DE friendly and helpful.
Plus: very easy drop off
Plus: Promptness and ease of completing the transaction
Minus: Na
See above review
Plus: See above review (for Philadelphia)
Minus: See above review (for Philadelphia)
Stinky
Plus: Liked the customer service agents. They were awesome.
Minus: The car smelled..no REEKED..of cigarettes. Someone didn't charge the $250 fine for smoking in the vehicle I guess. Also the tires had limited tread and the vehicle was all over the highway. What an awful experience.
Plus: El personal del GSP y Newcastle DE es amable y servicial.
Plus: muy fácil de dejar
Plus: Prontitud y facilidad de completar la transacción
Minus: Na
Ver por encima de la revisión
Plus: Ver por encima de la revisión (por Philadelphia)
Minus: Ver por encima de la revisión (por Philadelphia)
Apestoso
Plus: Me gustaron los agentes de atención al cliente. Eran impresionantes.
Minus: El coche smelled..no REEKED..de cigarrillos. Alguien no cobró la multa de $250 por fumar en el vehículo, supongo. Además, los neumáticos tenían una banda de rodadura limitada y el vehículo estaba por toda la carretera. Qué experiencia tan horrible.
Plus: Staff at GSP and Newcastle DE friendly and helpful.
Plus: very easy drop off
Plus: Promptness and ease of completing the transaction
Minus: Na
Plus: El personal del GSP y Newcastle DE es amable y servicial.
Plus: muy fácil de dejar
Plus: Prontitud y facilidad de completar la transacción
Minus: Na
See above review
Plus: See above review (for Philadelphia)
Minus: See above review (for Philadelphia)
Ver por encima de la revisión
Plus: Ver por encima de la revisión (por Philadelphia)
Minus: Ver por encima de la revisión (por Philadelphia)
Plus: The staff was friendly and helpful.
Minus: The vehicle had a very strong smell of weed that lasted through the entire trip. Vehicle was definitely not ready and clean to be rented out again.
Stinky
Plus: Liked the customer service agents. They were awesome.
Minus: The car smelled..no REEKED..of cigarettes. Someone didn't charge the $250 fine for smoking in the vehicle I guess. Also the tires had limited tread and the vehicle was all over the highway. What an awful experience.
Apestoso
Plus: Me gustaron los agentes de atención al cliente. Eran impresionantes.
Minus: El coche smelled..no REEKED..de cigarrillos. Alguien no cobró la multa de $250 por fumar en el vehículo, supongo. Además, los neumáticos tenían una banda de rodadura limitada y el vehículo estaba por toda la carretera. Qué experiencia tan horrible.
måndag | 07:00 - 23:59 |
tisdag | 07:00 - 23:59 |
onsdag | 07:00 - 23:59 |
torsdag | 07:00 - 23:59 |
fredag | 07:00 - 23:59 |
lördag | 07:00 - 23:30 |
söndag | 07:00 - 23:59 |
Plus: The car was absolutely disgusting inside I wish I could upload the pictures and show. I let the staff member know and all she said is that she’ll write down a note. Didn’t take the time to look at the car or anything. Specially with Covid 19 you’d think they sanitize and clean the car right. And I just noticed they have overcharged my card by $90. I made sure I cleaned the car out and sanitized and fueled up before I dropped it off.
Plus: Staff was very courteous and efficient
Plus: Everything!!!
Minus: Nothing!!!
Plus: Pickup was quick and friendly!
Minus: Nothing! Everything went awesome!
Minus: Easy pick-up, easy drop-off, then, of course, this is from GSP where everything is easy.
Plus: GREAT CUSTOMER SERVICE!
Plus: Quick, easy, friendly
Wow could not have been easier
Plus: I’m always reluctant trying something new BUT like to try something new
Minus: There really was nothing I
Did not like. Except
The fact
That I didn’t try it sooner.
Minus: See above about credit for gas
Plus: The employees were very friendly and efficient.
Average
Plus: Gas mileage
Minus: Rental office was hard to find.
Car was great, but customer service needs some help.
Plus: Picking up the cars was great! Nice car!
Minus: Taking the car back was not good at all. I left my keys in the car. I sent someone to get them. She was told that they normally throw things away that are left in the car. She waited while the "checked". Came back with nothing.
5 calls later I had a VERY nice manager on the phone who had another person check. They found the keys. This was a 6hrs process. It could have been a 20min process if they actually looked the first time.
Plus: Staff was very courteous and efficient
Plus: Everything!!!
Minus: Nothing!!!
Plus: Pickup was quick and friendly!
Minus: Nothing! Everything went awesome!
Minus: Easy pick-up, easy drop-off, then, of course, this is from GSP where everything is easy.
Plus: GREAT CUSTOMER SERVICE!
Plus: Quick, easy, friendly
Wow could not have been easier
Plus: I’m always reluctant trying something new BUT like to try something new
Minus: There really was nothing I
Did not like. Except
The fact
That I didn’t try it sooner.
Plus: The car was absolutely disgusting inside I wish I could upload the pictures and show. I let the staff member know and all she said is that she’ll write down a note. Didn’t take the time to look at the car or anything. Specially with Covid 19 you’d think they sanitize and clean the car right. And I just noticed they have overcharged my card by $90. I made sure I cleaned the car out and sanitized and fueled up before I dropped it off.
Plus: The employees were very friendly and efficient.
Average
Plus: Gas mileage
Minus: Rental office was hard to find.
Car was great, but customer service needs some help.
Plus: Picking up the cars was great! Nice car!
Minus: Taking the car back was not good at all. I left my keys in the car. I sent someone to get them. She was told that they normally throw things away that are left in the car. She waited while the "checked". Came back with nothing.
5 calls later I had a VERY nice manager on the phone who had another person check. They found the keys. This was a 6hrs process. It could have been a 20min process if they actually looked the first time.
måndag | 05:00 - 23:59 |
tisdag | 05:00 - 23:59 |
onsdag | 05:00 - 23:59 |
torsdag | 05:00 - 23:59 |
fredag | 05:00 - 23:59 |
lördag | 05:00 - 22:00 |
söndag | 05:00 - 23:59 |
Plus: The staff was as friendly and suggested another spot. However didn’t offer any help beyond that.
Tough spot to be in and would expect more.
Minus: When I arrived they tried to scan my drivers license but the back side of it was worn out so scanner couldn’t read it.
I had to go to hertz and pay double.
Plus: Pick-up a nightmare!! One person manning desk and he was completely overwhelmed/ill equipped to handle the 8 of us who exited shuttle at same time. Ironically, there was a car convention going on. A complete lack of planning by corporate! And, the pick-up trucks, the cheapest, had just arrived THAT day and the lone employee had to literally remove the plastic, connect antenna, etc, which doubled reservation time. Will never use Dollar again. They are cheap for a reason.
Minus: See above.
Minus: I did not wait for the car, some previous customers have been waiting 1 hour in front of me.
Plus: The rate was very competitive.
Minus: Nothing
Free upgrade
Plus: I was glad to get an upgrade to a truck because I really ended up needing it! It also snowed the last day I was in town so it made me feel more secure while driving. The Dodge Ram was incredibly nice inside and out. The staff that rented it to me and received it back were super-friendly and efficient.
Staffing
Plus: The service from the staff was wonderful. The shuttle driver was especially helpful, checking us in and getting us to the terminal quickly when we were running late.
Minus: The office is seriously understaffed. One clerk at the counter was multitasking as well as she could but there could have been more staff to make everything run more smoothly.
Plus: Customer service was excellent!
The price was excellent!
Everyone was really friendly and the process of renting a car/dropping off was easy!
Minus: The car was only half full when I picked up. The driver's side was not vacuumed. The key fob didn't initially work to lock/unlock the door.
These are all things that I'm not picky about. But for constructive criticism, this is what I would share. Overall good!
Charger Rental
Plus: Charger was a great car - that Hemi!!
Minus: Would have been nice had they washed car and windshield before I rented.
Plus: The representative, told the car returner in my ear shot that they did not need to have the receipt for gas, only a full indication on gas gauge.
Minus: Manipulative story about having to have a gas receipt with in 2 miles of the rental car office, or suffer additional charges. An awful strategy to force you to purchase the prepaid gas bad deal, or suffer consequences.
Non Rental
Plus: Price sounded good
Minus: They had no car available when I showed up to pick up my vehicle. They only had a pick-up, not a full sized car that I had reserved. Their excuse was that other people had arrived before me and all their cars were now gone. When I asked why my reservation was not held in reserve the representative hung up on me...I had to scramble to find a different company to rent a car at 10 at night at the airport to get me, my husband, daughter, and grandchild on with our vacation. No more Dollar Rentals for me and my family.
Excellent choice
Plus: Customer service and almost new vehicle. A+
Bait and switch
Plus: There was nothing good about this experience.
Minus: At GSP, Dollar is off airport with no clear way to get there. After having to inquire at airport Information, I had to call them and then wait for them to pick me up. And then I rented a compact car, and when I got to the counter, all they had was a Ford F150 and a minivan!! I cancelled the reservation and went to Budget.
Plus: The rate was very competitive.
Minus: Nothing
Free upgrade
Plus: I was glad to get an upgrade to a truck because I really ended up needing it! It also snowed the last day I was in town so it made me feel more secure while driving. The Dodge Ram was incredibly nice inside and out. The staff that rented it to me and received it back were super-friendly and efficient.
Charger Rental
Plus: Charger was a great car - that Hemi!!
Minus: Would have been nice had they washed car and windshield before I rented.
Excellent choice
Plus: Customer service and almost new vehicle. A+
Plus: Pick-up a nightmare!! One person manning desk and he was completely overwhelmed/ill equipped to handle the 8 of us who exited shuttle at same time. Ironically, there was a car convention going on. A complete lack of planning by corporate! And, the pick-up trucks, the cheapest, had just arrived THAT day and the lone employee had to literally remove the plastic, connect antenna, etc, which doubled reservation time. Will never use Dollar again. They are cheap for a reason.
Minus: See above.
Staffing
Plus: The service from the staff was wonderful. The shuttle driver was especially helpful, checking us in and getting us to the terminal quickly when we were running late.
Minus: The office is seriously understaffed. One clerk at the counter was multitasking as well as she could but there could have been more staff to make everything run more smoothly.
Plus: Customer service was excellent!
The price was excellent!
Everyone was really friendly and the process of renting a car/dropping off was easy!
Minus: The car was only half full when I picked up. The driver's side was not vacuumed. The key fob didn't initially work to lock/unlock the door.
These are all things that I'm not picky about. But for constructive criticism, this is what I would share. Overall good!
Plus: The representative, told the car returner in my ear shot that they did not need to have the receipt for gas, only a full indication on gas gauge.
Minus: Manipulative story about having to have a gas receipt with in 2 miles of the rental car office, or suffer additional charges. An awful strategy to force you to purchase the prepaid gas bad deal, or suffer consequences.
Plus: The staff was as friendly and suggested another spot. However didn’t offer any help beyond that.
Tough spot to be in and would expect more.
Minus: When I arrived they tried to scan my drivers license but the back side of it was worn out so scanner couldn’t read it.
I had to go to hertz and pay double.
Minus: I did not wait for the car, some previous customers have been waiting 1 hour in front of me.
Non Rental
Plus: Price sounded good
Minus: They had no car available when I showed up to pick up my vehicle. They only had a pick-up, not a full sized car that I had reserved. Their excuse was that other people had arrived before me and all their cars were now gone. When I asked why my reservation was not held in reserve the representative hung up on me...I had to scramble to find a different company to rent a car at 10 at night at the airport to get me, my husband, daughter, and grandchild on with our vacation. No more Dollar Rentals for me and my family.
Bait and switch
Plus: There was nothing good about this experience.
Minus: At GSP, Dollar is off airport with no clear way to get there. After having to inquire at airport Information, I had to call them and then wait for them to pick me up. And then I rented a compact car, and when I got to the counter, all they had was a Ford F150 and a minivan!! I cancelled the reservation and went to Budget.
måndag | 05:00 - 23:59 |
tisdag | 05:00 - 23:59 |
onsdag | 05:00 - 23:59 |
torsdag | 05:00 - 23:59 |
fredag | 05:00 - 23:59 |
lördag | 05:00 - 22:00 |
söndag | 05:00 - 23:59 |
Plus: Nothing
Minus: They gave away my reservation to someone else, because they said they could not reach me for full payment, even though they take your information for the reservation... oh and we were supposed to be renting a van to drive back home for the holidays...
Plus: Everything
Minus: Everything was good
Plus: Mr. Tim was great help in getting the vehicle that I needed for my trip.
Minus: The location of the rental location. It's not T the airport. You have to call the courtesy phone in order for someone to come and pick you up but you cannot find the courtesy phone anywhere you have to go and find someone who works at the airport and ask them where to get to thrifty rental once you call thrifty on the courtesy phone you have to go back outside stand in the middle of the road and wait for the shuttle to come pick you up and take you to the thrifty location but it states that the location is at the airport which it is not
Plus: I was able to pick up and drop off at 2 different airports.
Minus: Drop off was a nightmare. I still don't know if I was charged correctly or if there were any other problems. I won't use Hertz again following this experience.
Plus: I honestly can say there is not anything to mention for this question. It's offsite from the airport so you have to take a shuttle where as other car rentals are onsite. The shuttle was on par with airport shuttle service, nothing extraordinary, although it wasn't clear where to catch the shuttle. However, the advantage of them being offsite is possibly less taxes but I haven't looked close enough at the receipt to say whether that's true or not or compensates for the extra effort (although it's minimal effort).
Minus: Don't offer me a manager's upgrade when I can see there are no cars in the lot in the class I reserved. Ask me if I would be willing to take the class of vehicle you do have available instead. In other words, don't play the situation like you're doing me a favor when you actually need me to do you a favor. Also don't pitch a truck like it's a good thing when it uses more gas than a car would. When you are on a vacation and sightseeing, a truck isn't good for parking in city spaces. I was asked where I was going so all of this information was known to the agent. If I say I'm willing to wait until my reservation time but you'd rather get me out the door now, don't charge me extra for it. I did accept the extra charge but I would be more likely to give an excellent rating if you didn't try to earn an extra $20 off of me for something I didn't need and told you I didn't need but you tried to sell as money they would probably take back off when I brought it back early anyway. I had no plans to be back early and I said so. What is $20 to a large corporation? It makes me less inclined to rent from Thrifty in the future. Especially, when the quality of the service is not excellent and your competitor is only a few bucks difference. People will pay a few bucks extra when they know excellent service comes with it.
The vehicle could have been cleaned before giving it to me to use. When the door was opened and the floor mat was covered in sand, it was taken around to get it cleaned up and they vacuumed the driver's side mat but didn't bother to check the rest of the vehicle so they had two chances to provide their customer with a clean vehicle and didn't. There was spilt coffee or something like it in the middle console, leftover residue of some kind in the cup holders, garbage tucked in places, etc. To boot, this happened as COVID-19 was ramping up and lots of companies were already sending emails about their cleaning procedures and heightened precautions. Not Thrifty.
Finally, when I brought the vehicle back and was asked how everything was, I said it was fine, although, the vehicle was not clean. It was the same agent that had assisted me when I picked up the vehicle so he knew and said it can't always be done right (essentially, I wish I could remember his exact words now). That was an amazing statement I thought. So he did give me a 10% discount which is a good customer service thing to do, but only if it saves me money. I was still in the end charged more for the rental then I had reserved it for. So again, don't act like you're doing me a solid when you really aren't.
Plus: Friendly but not helpful
Minus: Need a new algorithm so the system actually works
Minus: I did not get the car that I thought I was. Reserved a Malibu received a Kia Sol -
Don't like an exposed back due to luggage and computer - wanted a trunk - i was going to have to upgrade - didn't like that
Plus: I liked the second car that I was given. I had to return the first car bc it wasn’t the size car that I had reserved and the employee refused to give me the correct size car and overcharged me. The employee had 3 verbal altercations that day while I was there with 3 different customers. Ghetto!
Minus: The employee was very rude and very little knowledge about policies and procedures. I was given a smaller car than I rented and charged $60 more than quoted online. Then had no idea the car I was given had expired plates until 2 days later when I was pulled over by the police.
Plus: Friendly staff
Minus: I got worse car than I expected.
Plus: Drop off service nice. Got exactly what I rented online.
Plus: Staff was very helpful, nice, and a delight to work with.
Minus: Lack of pre-pay via original company-card through kayak meant having to pay with personal card at location.
Plus: Nothing
Minus: They gave away my reservation to someone else, because they said they could not reach me for full payment, even though they take your information for the reservation... oh and we were supposed to be renting a van to drive back home for the holidays...
Minus: The location of the rental location. It's not T the airport. You have to call the courtesy phone in order for someone to come and pick you up but you cannot find the courtesy phone anywhere you have to go and find someone who works at the airport and ask them where to get to thrifty rental once you call thrifty on the courtesy phone you have to go back outside stand in the middle of the road and wait for the shuttle to come pick you up and take you to the thrifty location but it states that the location is at the airport which it is not
Plus: I was able to pick up and drop off at 2 different airports.
Minus: Drop off was a nightmare. I still don't know if I was charged correctly or if there were any other problems. I won't use Hertz again following this experience.
Plus: I honestly can say there is not anything to mention for this question. It's offsite from the airport so you have to take a shuttle where as other car rentals are onsite. The shuttle was on par with airport shuttle service, nothing extraordinary, although it wasn't clear where to catch the shuttle. However, the advantage of them being offsite is possibly less taxes but I haven't looked close enough at the receipt to say whether that's true or not or compensates for the extra effort (although it's minimal effort).
Minus: Don't offer me a manager's upgrade when I can see there are no cars in the lot in the class I reserved. Ask me if I would be willing to take the class of vehicle you do have available instead. In other words, don't play the situation like you're doing me a favor when you actually need me to do you a favor. Also don't pitch a truck like it's a good thing when it uses more gas than a car would. When you are on a vacation and sightseeing, a truck isn't good for parking in city spaces. I was asked where I was going so all of this information was known to the agent. If I say I'm willing to wait until my reservation time but you'd rather get me out the door now, don't charge me extra for it. I did accept the extra charge but I would be more likely to give an excellent rating if you didn't try to earn an extra $20 off of me for something I didn't need and told you I didn't need but you tried to sell as money they would probably take back off when I brought it back early anyway. I had no plans to be back early and I said so. What is $20 to a large corporation? It makes me less inclined to rent from Thrifty in the future. Especially, when the quality of the service is not excellent and your competitor is only a few bucks difference. People will pay a few bucks extra when they know excellent service comes with it.
The vehicle could have been cleaned before giving it to me to use. When the door was opened and the floor mat was covered in sand, it was taken around to get it cleaned up and they vacuumed the driver's side mat but didn't bother to check the rest of the vehicle so they had two chances to provide their customer with a clean vehicle and didn't. There was spilt coffee or something like it in the middle console, leftover residue of some kind in the cup holders, garbage tucked in places, etc. To boot, this happened as COVID-19 was ramping up and lots of companies were already sending emails about their cleaning procedures and heightened precautions. Not Thrifty.
Finally, when I brought the vehicle back and was asked how everything was, I said it was fine, although, the vehicle was not clean. It was the same agent that had assisted me when I picked up the vehicle so he knew and said it can't always be done right (essentially, I wish I could remember his exact words now). That was an amazing statement I thought. So he did give me a 10% discount which is a good customer service thing to do, but only if it saves me money. I was still in the end charged more for the rental then I had reserved it for. So again, don't act like you're doing me a solid when you really aren't.
Plus: Friendly but not helpful
Minus: Need a new algorithm so the system actually works
Minus: I did not get the car that I thought I was. Reserved a Malibu received a Kia Sol -
Don't like an exposed back due to luggage and computer - wanted a trunk - i was going to have to upgrade - didn't like that
Plus: I liked the second car that I was given. I had to return the first car bc it wasn’t the size car that I had reserved and the employee refused to give me the correct size car and overcharged me. The employee had 3 verbal altercations that day while I was there with 3 different customers. Ghetto!
Minus: The employee was very rude and very little knowledge about policies and procedures. I was given a smaller car than I rented and charged $60 more than quoted online. Then had no idea the car I was given had expired plates until 2 days later when I was pulled over by the police.
Plus: Friendly staff
Minus: I got worse car than I expected.
måndag | 00:01 - 23:59 |
tisdag | 00:01 - 23:59 |
onsdag | 00:01 - 23:59 |
torsdag | 00:01 - 23:59 |
fredag | 00:01 - 23:59 |
lördag | 00:01 - 23:59 |
söndag |
Baserat på betyg och omdömen från KAYAK-användare så är Hertz (8,7, 68 omdömen), Budget (8,0, 60 omdömen) och Thrifty (6,7, 53 omdömen) de bästa hyrbilsfirmorna i Greenville flygplats.
Hyrbilsfirmor som erbjuder transfer eller hämtningstjänster från Greenville flygplats till platser utanför flygplatsen är Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National och Thrifty.