Hyrbilar på Montgomery Dannelly Field flygplats

Plus: Absolutely nothing. I have no idea how my experience did not constitute fraud and will be complaining to every authority I can think of.

Minus: Despite paying for my reservation days in advance, when I arrived there were not even any Thrifty staff at the airport. A Hertz employee informed me that Thrifty had rented out all their cars and gone home, but would honor my reservation the following day when possible. I was staying in town for two days. What does "reservation" mean if not that my car was reserved? Why would you rent a reserved car to someone else when I already paid for it in advance? How can someone "honor" my reservation after it is too late to use it?

Plus: Pick up in Hope Hull Montgomery Airport, Alabama, was OK. I reported rub marks to the agent at the airport on the form provided. The car was clean but did have rub marks on the outside, which were documented by photos before the car was moved. Dropped car off as rented at Dayton International Airport, Ohio before 9:00am and deposited the keys in the drop box before 9:00 am. Convenient BUT RISKY.

Minus: NO Honesty in charging, integrity, communications = ALL lacking! NO receipt every provided by mail or email. I was charged $137.37, not the $117.39 quoted, with NO explanation and NO communications. Bait and Switch. I dropped the car off at Dayton International Airport as directed on Sunday morning before 9:00 am. No agent was there so paperwork was deposited in box as directed by signs. I filed a left item report on line as directed by Thrify on a CD left in the car - nothing done and nothing said. NO communications. I have photos that there was no damage to the car. I feel cheated. I feel like a theft has occurred in the taking of additional money without explanation. POOR business practice. DISHONEST business practice.

Plus: The Thrifty staff wasn't there. A Hertz agent assisted me.

Minus: There no cars available

Minus: No one was there? Long lines in other rental lanes.

Minus: They had no cars when i arrived

Can't rate if no vehicle.

Plus: Associates polite and courteous.

Minus: Reservation was made about 2 hours prior to me picking up the vehicle, but nothing available at the site when I got there. Left stranded at the airport for 2 additional hours while I checked every other rental company present and ended up cancelling reservation. Will be calling the site direct before reserving anything in the future.