Senaste omdömen
- Alla omdömen
- Positiva
- Neutrala
- Negativa
måndag | 08:00 - 18:00 |
tisdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lördag | 08:00 - 18:00 |
söndag | 08:00 - 18:00 |
måndag | 08:00 - 18:00 |
tisdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lördag | 08:00 - 18:00 |
söndag | 08:00 - 18:00 |
Plus: i liked the friendly staff helped me get the rental car right away
Minus: it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend
Plus: Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.
Plus: i liked the friendly staff helped me get the rental car right away
Minus: it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend
Plus: Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.
måndag | 08:00 - 18:00 |
tisdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lördag | 08:00 - 18:00 |
söndag | 08:00 - 18:00 |
Minus: Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.
Plus: No problems from beginning of rental till I turned the car back in.
Minus: A little discount for turning the car in several days early.
Plus: Service & manager
Plus: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR.
I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Minus: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
Plus: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Minus: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
Plus: Very easy drop off.
Minus: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
A Pleasant Experience
Plus: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
Minus: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
Plus: Nothing
Minus: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
Plus: The competence of the customer service agent.
Minus: Is a Versa an intermediate size car?
Plus: prompt service
nice car
Minus: Drop off was closed. No where in Dollar parking to put car. Had to put paperwork and key in a drop off box.....hope this gets processed correctly.
Plus: No problems from beginning of rental till I turned the car back in.
Minus: A little discount for turning the car in several days early.
Plus: Service & manager
Plus: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Minus: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
Plus: Very easy drop off.
Minus: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
A Pleasant Experience
Plus: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
Plus: The competence of the customer service agent.
Minus: Is a Versa an intermediate size car?
Plus: prompt service
nice car
Minus: Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.
Plus: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR.
I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Minus: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
Minus: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
Plus: Nothing
Minus: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
måndag | 07:30 - 18:00 |
tisdag | 07:30 - 18:00 |
onsdag | 07:30 - 18:00 |
torsdag | 07:30 - 18:00 |
fredag | 07:30 - 18:00 |
lördag | 07:30 - 18:00 |
söndag | 07:30 - 18:00 |
Plus: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.
Minus: He was all by himself so we had to wait a little while but he did all he could to get it done
.
Plus: The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends.
Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weird
Minus: Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.
Plus: Drop-off super easy at RSW airport
Minus: Pick-up at Naples Airport was a bit slow
Plus: They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again
Plus: car fantastic/
Minus: they give me car no full on gas /I bring full but they no sayd thank you /
Plus: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.
Minus: He was all by himself so we had to wait a little while but he did all he could to get it done
.
Plus: They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again
måndag | 07:30 - 18:00 |
tisdag | 07:30 - 18:00 |
onsdag | 07:30 - 18:00 |
torsdag | 07:30 - 18:00 |
fredag | 07:30 - 18:00 |
lördag | 07:30 - 18:00 |
söndag | 07:30 - 18:00 |
Plus: Everything was good except price.
Minus: Costs are way too high.
Plus: The staff member who was able to get me my in short time
Minus: Have more vehicles available
Plus: No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.
Minus: Renting from a rental firm that really does try harder.
Plus: No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.
Minus: Using a company that tries harder.
Plus: I picked my car up at Naples airport on Saturday near closing time.
The attendant, wish I got her name was the most helful person I have ever dealt with.
Minus: Stop putting additional charges on after rental return.
Plus: The staff was vey efficient and pleasant.
Plus: Clean car
Minus: Naples airport is very small. There was a run on getting car (3 people). Didn't have my on line information available at Naples. Went to Orlando airport and check in was very chaotic.
Plus: Helpful staff at pickup. Had to buy additional insurance i didn't ecosystem in order to be fully covered.
Plus: Everything ! Rental agent was very efficient and pleasant !
Minus: Nothing
Minus: Avis customer representatives are NOT helpful at ALL!
End up paying more and it took a lot of time to call them again and again.
Minus: Their computers were all down so I was unable to confirm a successful drop off
Plus: Everything was good except price.
Minus: Costs are way too high.
Plus: The staff member who was able to get me my in short time
Minus: Have more vehicles available
Plus: I picked my car up at Naples airport on Saturday near closing time.
The attendant, wish I got her name was the most helful person I have ever dealt with.
Plus: The staff was vey efficient and pleasant.
Plus: Helpful staff at pickup. Had to buy additional insurance i didn't ecosystem in order to be fully covered.
Plus: Everything ! Rental agent was very efficient and pleasant !
Minus: Nothing
Plus: No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.
Minus: Renting from a rental firm that really does try harder.
Plus: No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.
Minus: Using a company that tries harder.
Minus: Stop putting additional charges on after rental return.
Plus: Clean car
Minus: Naples airport is very small. There was a run on getting car (3 people). Didn't have my on line information available at Naples. Went to Orlando airport and check in was very chaotic.
Minus: Avis customer representatives are NOT helpful at ALL!
End up paying more and it took a lot of time to call them again and again.
Minus: Their computers were all down so I was unable to confirm a successful drop off
måndag | 08:00 - 18:00 |
tisdag | 08:00 - 18:00 |
onsdag | 08:00 - 18:00 |
torsdag | 08:00 - 18:00 |
fredag | 08:00 - 18:00 |
lördag | 08:00 - 18:00 |
söndag | 08:00 - 18:00 |
Minus: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
People make the difference
Plus: The car was ready on time. Check in was quick.
Minus: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
Godo rental...very quick service.
Plus: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
Speedy drop off
Plus: Very friendly staff and amazingly speedy drop off with no hassles.
Plus: Rapid turn-in
Godo rental...very quick service.
Plus: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
Speedy drop off
Plus: Very friendly staff and amazingly speedy drop off with no hassles.
Minus: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
People make the difference
Plus: The car was ready on time. Check in was quick.
Minus: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
Baserat på betyg och omdömen från KAYAK-användare så är Dollar (8,6, 64 omdömen) den bästa hyrbilsfirman i Naples flygplats.
Hyrbilsfirmor som erbjuder transfer eller hämtningstjänster från Naples flygplats till platser utanför flygplatsen är Alamo, Avis, Dollar, Hertz, National och Thrifty.