Hyrbilar på Pasco Tri Cities flygplats

Plus: None I couldn’t ret the car

Minus: Have a better staff

Plus: Drop off was terrible. 24 hours after drop off they still haven't closed the reservation and sent my receipt. I called literally 10 times yesterday and got the run around. I'm going to have to contact my credit card and dispute the charge until I hear from them because I'm sure they're going to try to charge me for an extra day.

Plus: Staff was friendly, but took too long to check-in.

Minus: Car only had 3/4 tank full of gas.

Oh Humm

Minus: Billed me wrong. Upgraded to the nosiest SUV (Jeep Compass sounded like a helicopter). I had to call Budget customer service to correct billing error (counter rep "had no authority"). Other than that it was poor.

Minus: Interaction with representative upon return was at best less than friendly. When I ask questions about why a walk around to inspect for any preexisting damage was not performed ( I don’t rent cars offen) he looked at me like I was stupid. His reply was that they don’t have the personel to do that. So I ask how does Budget know what dents/scratches were preexisting and which were new. Once again his reaction to my question was as if I was wasting his time in asking a question. All in all I think I’ll probably not rent from Budget again.

Plus: How fast it was to rent this car

Minus: The customer service was mediocre at best, and to extend the car rental, even though there are many available at this location, was ridiculously expensive.