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2,0
Minus: I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
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10,0
Plus: Car was ready, got a free upgrade from the smaller car I had originally reserved.
Minus: Nothing!
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8,0
Plus: Staff was very friendly and knew their job
Minus: Gas light was on when I got into the car, so I couldn’t go anywhere til I gassed up. And then I couldn’t get a receipt when I dropped the car off since it was a one way rental. They told me I had to contact the office I picked the car up from to get my Receipt. I don’t understand why it would be so complicated from a company like Enterprise.
omdöme av
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2,0
They allowed me to reserve a car when there was no inventory.
Minus: We were left without a vehicle.
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2,0
Misleading! No enterprise counter at TYS!
Plus: I selected this rental because the price was extremely attractive, it only $11 per day.
Minus: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
omdöme av
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2,0
Cancelled!
Plus: Nothing
Minus: Rec'd a telephone call two hours before we were due to pick up our car. "Due to a lack of cars being returned, we are cancelling your reservation." They were not able to give us any car at all... Had to scramble around before our next flight to make another car. And this was a long-standing reservation. Most displeased.
omdöme av
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6,0
Good not great
Plus: Vehicle was comfortable. Good gas mileage.
Minus: Enterprise did indeed pick me up but took much too long finally getting the vehicle. Too many people not knowing what was going on. Same thing when turning in vehicle. Much too complicated.
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9,2
Great Customer Service.
Plus: Great Customer Service. Good Car
Minus: Delays during pick-up due to rush
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3,2
Long wait and dirty
Plus: The car model was nice and drove smoothly.
Minus: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
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8,0
Quick out Quick In
Plus: Staff was very friendly and helpful. Very little waiting time.
Minus: Car they provided wasn't inline with what I wanted.
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6,0
Plus: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
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10,0
Plus: Really, really nice service!!!!!! I rent cars often for business and this was, no kidding, my best experience ever.
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10,0
Plus: Car was ready, got a free upgrade from the smaller car I had originally reserved.
Minus: Nothing!
omdöme av
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9,2
Great Customer Service.
Plus: Great Customer Service. Good Car
Minus: Delays during pick-up due to rush
omdöme av
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10,0
Plus: Really, really nice service!!!!!! I rent cars often for business and this was, no kidding, my best experience ever.
omdöme av
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8,0
Plus: Staff was very friendly and knew their job
Minus: Gas light was on when I got into the car, so I couldn’t go anywhere til I gassed up. And then I couldn’t get a receipt when I dropped the car off since it was a one way rental. They told me I had to contact the office I picked the car up from to get my Receipt. I don’t understand why it would be so complicated from a company like Enterprise.
omdöme av
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8,0
Quick out Quick In
Plus: Staff was very friendly and helpful. Very little waiting time.
Minus: Car they provided wasn't inline with what I wanted.
omdöme av
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2,0
Minus: I reserved a car the day before it was needed, then was told on the mornng that i had it reserved that there were no cars. This caused great distress and scrambling for other options. I would no recommend supporting Enterprise until they fix their rental process.
omdöme av
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2,0
They allowed me to reserve a car when there was no inventory.
Minus: We were left without a vehicle.
omdöme av
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2,0
Misleading! No enterprise counter at TYS!
Plus: I selected this rental because the price was extremely attractive, it only $11 per day.
Minus: My husband arrived at TYS only to be told that there was no enterprise counter at the airport. He then had to take a cab to the enterprise location which was some 20 minutes from the airport, resulting in a $30 fee. He also was charged a $50 drop off fee by enterprise for returning the car to the airport. The extra fees ended up totaling more than the car rental itself!
omdöme av
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2,0
Cancelled!
Plus: Nothing
Minus: Rec'd a telephone call two hours before we were due to pick up our car. "Due to a lack of cars being returned, we are cancelling your reservation." They were not able to give us any car at all... Had to scramble around before our next flight to make another car. And this was a long-standing reservation. Most displeased.
omdöme av
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6,0
Good not great
Plus: Vehicle was comfortable. Good gas mileage.
Minus: Enterprise did indeed pick me up but took much too long finally getting the vehicle. Too many people not knowing what was going on. Same thing when turning in vehicle. Much too complicated.
omdöme av
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3,2
Long wait and dirty
Plus: The car model was nice and drove smoothly.
Minus: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
omdöme av
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6,0
Plus: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
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