Hitta billiga flyg till USA

Plus: "N/A"

Plus: "Awful!!!"

Plus: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minus: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Plus: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Minus: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."

Plus: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Plus: "Food was great, creww was very nice"
Minus: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Plus: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."

Minus: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"

Plus: "nice flight"

Plus: "Seat was ok, crew was friendly"
Minus: "Movie options were limited"

Plus: "Staff, food, on board entertainment all very impressive. Great flight."

Minus: "Entertainment system was not working"

Plus: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Minus: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Plus: "A good airline and a good flight. Lots of entertainment options."
Minus: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Plus: "We were about on time"
Minus: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."

Minus: "Waited for baggage at Newark for more than 45 min"

Minus: "All of it"

Plus: "Dry. I’ve food and really felt pampered"
Minus: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Plus: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Minus: "A little tight in economy and i am short"

Plus: "Everything was as accommodating as possible."

Plus: "Nice staff and inflight service. seats were great"

Plus: "good service, patient with passengers"
Minus: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."

Plus: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Minus: "The legroom in economy is just as bad as you would expect."

Plus: "Pleasant staff"
Minus: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Plus: "Outstanding service. Friendly flight attendants."

Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Plus: "Legroom is too little"

Plus: "I was concerned the connections would be too tight but it worked out great!"

Plus: "Best flight crew experience ever"

Minus: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Plus: "Crew, food...."
Minus: "As I said before..."

Minus: "Expired cheese. Loudest plane I have ever been on."

Plus: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Minus: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Plus: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Plus: "Everything except the earphones was great"
Minus: "The earphones are bad and connector is 2 pins, so couldn't use mine."

Minus: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."

Minus: "Better seats"

Minus: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Plus: "Food, service"
Minus: "Room in economy"

Plus: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"

Plus: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."

Minus: "Delay and lost the luggage for the second time"

Minus: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."

Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"

Plus: "Professional Staff; best food on international flight ever."

Minus: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"

Minus: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."

Minus: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"

Plus: "Everything was perfect!"

Minus: "Being on time."

Plus: "Service"
Minus: "Older aircraft"

Plus: "Great experience!"

Minus: "Better food and more water."

Plus: "Friendly and cheerful!"

Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."

Minus: "I couldn’t sleep in a chair... wish I could"

Plus: "Nothing"
Minus: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."

Plus: "Smooth and easy."
Minus: "Not applicable"

Plus: "Premium boarding breakfast sandwich pretty good"
Minus: "My screen stopped working in the middle of an episode."

Plus: "Everything is perfect"
Minus: "N/a"

Plus: "the service in general very nice"

Plus: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."

Minus: "Much older plane. Not as comfortable as some other planes I've been on."

Plus: "Nice people. Very helpful."
Minus: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Minus: "There delay"

Plus: "Layout of aircraft"
Minus: "Couldn't find USB port."

Plus: "Easy ride back home."
Minus: "Limited options for closed captions video. Any announcement was not mentioned in writing."

Plus: "The airline did not disappoint and the customer service were very professional"
Minus: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"

Plus: "Updated plane, movies are old but a verity"
Minus: "Lost two pieces of luggage"

Plus: "Enjoyed food and movies.Woul"
Minus: "Would like more comedy or romance movies. Becky"

Plus: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Minus: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Plus: "Comfort and boarding"
Minus: "Delay and food"

Plus: "On time. Funny pilot"

Plus: "Nothing about it was good. They made us Americans feel so unwanted."
Minus: "The staff was rude"

Plus: "I didn't like anything because the fly leat 3 hours"

Minus: "Headphones suck"

Minus: "Extreme delays"

Plus: "Excellent trip. Provided ample food snacks and drinks."

Plus: "Smooth. Fast."

Minus: "See above airport connection disaster...."

Plus: "We landed 50 min early!"
Minus: "The aircraft could have been cleaned more thoroughly before boarding."

Plus: "Nothing"
Minus: "Being scammed by the Chinese, China Southern"

Plus: "The prompt transfer"
Minus: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Plus: "Comfortable seating in business class Arriving JFK early."

Plus: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"

Plus: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Minus: "Nothing"

Plus: "I liked the airplane, , service, food, JFK and the airtrain!"
Minus: "We were delayed 2,5 hours and of course that is not fun!"

Plus: "Stewards"

Plus: "loved the cookies!"
Minus: "Wish there were more legroom on those little planes."

Plus: "On time"

Minus: "cramped"

Minus: "see above"

Plus: "Plane got to NY."
Minus: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."

Plus: "Was good"

Plus: "Excellent"

Plus: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Minus: "Announcements were difficult to hear. ?static"

Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"

Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."

Minus: "Everything was excellent! I will be flying with them again!"

Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."

Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"

Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Plus: "Service"
Minus: "Delay for both leg trip."

Minus: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."

Minus: "Dem måste ändra tiden"

Minus: "Flyg stå still gör an och half timma I Frankfurt"

Plus: "aaa"
Minus: "zzz"

Minus: "I don't know"

Plus: "All great except my seat."
Minus: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."

Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."

Plus: "Everything went off without a hitch. Love how organized Lufthansa is."

Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"

Plus: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Minus: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"

Plus: "Could not get skybridge to operate so that we could disembark. United airlines."

Minus: "2 hours delay on a 1 hour flight."

Minus: "Too close for getting on as 3 passport checks seems redundant. Munich has very little signage to direct anyone. We do not live there so do not know the language."

Minus: "Delay due to overbooking"

Plus: "everything - especially the way they treat their customers."
Minus: "Nothing"

Plus: "Same as above."
Minus: "Same as above."

Plus: "Everything"
Minus: "Xxxxxxx"

Plus: "It was ok"
Minus: "Two flights were both late Had to run to gate Luggage delayed"

Plus: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Plus: "Craft-foods-seats"

Plus: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Minus: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."

Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."

Plus: "Comfortable, timely and pleasant overall."
Minus: "N/A"

Plus: "Crew was friendly"
Minus: "Flight delayed by over 3 hours, inflight entertainment did not work"

Plus: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Minus: "All was great."

Minus: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."

Plus: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Minus: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."

Plus: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Plus: "Everything was good."
Minus: "everthing was good!"

Plus: "Left on time"
Minus: "Full plane"

Plus: "see above"
Minus: "see above"

Plus: "everything from the boarding and check-in process to in flight comfort."

Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"

Plus: "I liked the friendliness of the staff, the flight was good, the food was very good."
Minus: "I closed my eyes for just a few minutes two hours before landing and I missed the last meal. I was not sleeping but somehow the stewardess was going around quickly because I heard her in back of me. I thought she was headed in my direction but she had already passed me and then the drinks came around so I could not get thru to go back and ask for the "pizza". I wish the stewardesses would make a quick check up and down the isles in case someone dozed off. The first meal that I received was very good but I am glad I didn't miss it when they came around. Especially that I traveled alone. I do have to say that the comfort of the seats on the way to Europe was much better. It was a different airline."

Minus: "Planet var trasigt"

Plus: "Coffee was excellent"

Minus: "Lufthansa sent my luggage to the wrong destination. And I'm spending the 4th of July weekend in another city without my clothes. And I need to go back to the airport to get the luggage."

Plus: "terrible earphone, could listen only on one ear."

Plus: "vunderbar"

Plus: "very clean and nice cabin space"

Plus: "The boarding process and flight was smooth and punctual"
Minus: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."

Minus: "After we realized our flight was cancelled we were trying to reach Lufthansa but couldn't for a long time. It was very frustrating. There was nothing we could do on their website either. No alternative flights were offered, no additional information about how and when we can fly home. We had to stay one extra day on Salzburg since this was the only option given to us by Lufthansa when we finally spoke to them the next day. This experience with Lufthansa was absolutely disappointing and we will probably never book with them again."

Plus: "Everything.... The food was great. Vegetarian options! Korma? Mm mm just simple. Headphones better than other trips so movies more enjoyable... Nice stewards..."
Minus: "Wish ticket had said which terminal bc I went to Lufthansa and had to switch..."

Plus: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Minus: "Nothing! Love Austrian Airlines!"

Plus: "The raw was empty and I could sleep whole 10 hours"
Minus: "Choice of movies and TV programs"

Plus: "Everything"

Plus: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Minus: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Plus: "In flight crew worked hard"
Minus: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Plus: "The cleanest of the airport and the airplane"
Minus: "The 15 hours layover"

Plus: "Entertainment players"
Minus: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Plus: "Crew"
Minus: "My wife and I were separated by six rows. Unacceptable!"

Plus: "Nothing. I will never put her tickets from From here again."

Minus: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Minus: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Minus: "Äta en muffins"

Minus: "Terrible food and service"

Plus: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minus: "Poor selection of films on the entertainment system."

Plus: "None of them above I'm not happy at all"

Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Plus: "Not much."
Minus: "Baggage fees and unclear policy during booking with Kayak."

Plus: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Plus: "The crew was helpful with tips for Vienna"

Minus: "late flight once again"

Minus: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Plus: "On time take off"
Minus: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"

Plus: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"

Plus: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Minus: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Plus: "Special kosher meal was good!!!"
Minus: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"

Plus: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Minus: "Boarding was incredibly chaotic, seats were old and uncomfortable."

Plus: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Minus: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Plus: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."

Plus: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Minus: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."

Plus: "Staff was friendly, flight was on time"
Minus: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Minus: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Minus: "arogant staff, flight canceled, great difficulties to claim my money back"

Minus: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."

Plus: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Minus: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"

Minus: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Plus: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Plus: "The crew were so kind!"

Plus: "The rep was able to get me on Air France instead."
Minus: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."

Plus: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Minus: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."

Plus: "Seats were comfortable Bathrooms clean"
Minus: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Plus: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."

Plus: "snacks plus they had sparkling mineral water"

Plus: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Minus: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Plus: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Minus: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Plus: "see above"
Minus: "see above"

Plus: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Minus: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Plus: "Good service, nice staff (better than US carriers easily)"
Minus: "2.5 hours to receive baggage - this might be on LAX"

Plus: "Good food, lots of movies, flight attendants friendly"
Minus: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Plus: "Great floght"

Plus: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Minus: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Plus: "Yes, Very good"

Plus: "This Transavia Airlines is not good at all."
Minus: "Many things cheaper does mean better."

Plus: "Crew good and seat OK but not exceptional for business class"
Minus: "Food was average - main course could have been better. Range of movies ok but not great"

Minus: "Information on arrival time was not correct"

Plus: "Everything works and quick to get to destination."

Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"

Plus: "very nice crew"
Minus: "my baggage was lost"

Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plus: "Crew helpful. Food good."
Minus: "Better range of movies please"

Plus: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minus: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Minus: "Late departure. Rush to connect."

Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."

Plus: "Nothing!"
Minus: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plus: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"

Minus: "Flight cancelled"

Plus: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plus: "Helpful and kind crew"
Minus: "I wish there was WiFi"

Plus: "Amazing crew"

Plus: "On time and friendly crew"
Minus: "Boarding needs improvement"

Minus: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Plus: "Light snack and complementary wine"

Plus: "Very pleasant, professional crew"
Minus: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plus: "punctuality of boarding and flight time"
Minus: "attitude of crew in business class: no sense of true hospitality"

Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"

Plus: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plus: "Able to fly direct to ansterdam"
Minus: "Have to lay over on the way back. More expensive than other airlines."

Minus: "Customer service"

Minus: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plus: "The crew were hardworking, responsive, conscientious and friendly"
Minus: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Plus: "Excellent very good"
Minus: "Everting so good ex"

Minus: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Minus: "Delayed!"

Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plus: "Comfortable seats. Warm plane with happy staff."
Minus: "Maybe a second sandwich option for food, not everyone likes cheese."

Plus: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minus: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plus: "Helpful and smiling cabin crew."

Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."

Plus: "Service provided by the staff"
Minus: "The navigation of the entertainment system is not very friendly"

Minus: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plus: "Ground staff at Manchester very helpful"
Minus: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plus: "Good multi media access and content"

Minus: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"

Plus: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Minus: "The entertainment was quite dated and didn't have new movies etc"

Plus: "."

Plus: "Good and plenty of food available."
Minus: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Plus: "Wonderful"

Plus: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Minus: "Quite bummed the plane didn't have wifi / USB"