Hitta billiga flyg till USA

Plus: "N/A"

Plus: "Awful!!!"

Plus: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minus: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Plus: "Food was great, creww was very nice"
Minus: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Plus: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Plus: "nice flight"

Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Plus: "Seat was ok, crew was friendly"
Minus: "Movie options were limited"

Minus: "Entertainment system was not working"

Plus: "A good airline and a good flight. Lots of entertainment options."
Minus: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Plus: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Minus: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"

Minus: "Waited for baggage at Newark for more than 45 min"

Plus: "Everything was very good. From the staff, to the food and comfort. Excellent!"

Minus: "All of it"

Plus: "Dry. I’ve food and really felt pampered"
Minus: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Plus: "The service and food are very good."
Minus: "Tight space for business class."

Plus: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Minus: "A little tight in economy and i am short"

Plus: "Everything was as accommodating as possible."

Plus: "Nice staff and inflight service. seats were great"

Plus: "good service, patient with passengers"
Minus: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."

Plus: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Minus: "The legroom in economy is just as bad as you would expect."

Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."

Plus: "Pleasant staff"
Minus: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Plus: "Excellent food."
Minus: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Plus: "on time, good food, pleasant service"

Plus: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Minus: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."

Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."

Plus: "Outstanding service. Friendly flight attendants."

Plus: "Legroom is too little"

Plus: "When we landed"
Minus: "Everything else..."

Plus: "Service was very good."
Minus: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."

Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"

Plus: "Best flight crew experience ever"

Minus: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Plus: "Crew, food...."
Minus: "As I said before..."

Minus: "Expired cheese. Loudest plane I have ever been on."

Minus: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Plus: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Minus: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Plus: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Minus: "Better seats"

Minus: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Plus: "General good service, food was good"
Minus: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."

Plus: "Food, service"
Minus: "Room in economy"

Plus: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"

Plus: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."

Minus: "Delay and lost the luggage for the second time"

Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"

Plus: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."

Plus: "Professional Staff; best food on international flight ever."

Plus: "The crew was helpful."
Minus: "The comfort of the seat could be better."

Minus: "Everything was good"

Plus: "Crew was great, check in was fast. Overall great experience."

Plus: "Seat was comfortable, boarding was good"
Minus: "WiFi didn’t work, my tv didn’t work either"

Minus: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Plus: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Minus: "No complaints"

Minus: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Plus: "We got earlier than expected to our destination"
Minus: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"

Plus: "N/a"
Minus: "Explain why there’s over a 2 hour delay"

Plus: "Comfortable Seating!"
Minus: "Flight delayed Quite a bit."

Plus: "Crew was very attentive and friendly"
Minus: "Boarding could be better."

Minus: "Flight was 20 minutes delayed"

Minus: "N/A"

Plus: "Quickly boarded and took off as well. It was a really smooth flight!"

Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."

Plus: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Plus: "The flight was delay 3:45 and no compensation!!!!"
Minus: "The worst The flight was delay and no compensation!!!! 3:45"

Minus: "-"

Plus: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Minus: "The seats need a cushion."

Plus: "How professional everyone was"
Minus: "Everything was good"

Minus: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."

Plus: "Seating was very nice and a free move was a plus"
Minus: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Plus: "Late. Poor communication. Crying kids"

Plus: "The service and the seats"
Minus: "We spent more time than scheduled waiting to take off"

Plus: "Nothing. My flight got canceled."
Minus: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Plus: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Minus: "n/a"

Minus: "It was a smaller airplane."

Plus: "We took off, flew and landed without incident. Crew was polite."
Minus: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."

Minus: "Some of the flight attendants were rude and not very welcoming at all."

Plus: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Minus: "Seats are miniscule"

Plus: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Minus: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Plus: "Delta made the experience great"
Minus: "Flight was delayed almost two hours"

Plus: "Always a good experience with Delta! They’re the best!"

Minus: "flight ticket very expensive."

Plus: "Personnel were pleasant and welcomeing at the gate and onboard."
Minus: "Service overall and pleasant disposition of the crew."

Plus: "Courteous crew"
Minus: "Not enough room. Older plane model. No screens for entertainment."

Plus: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Plus: "The staff was was very accommodating to myself and my 19 month old daughter"

Plus: "Clean & new plane, some of the stewards were fine, good pilot"
Minus: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Plus: "Awful"

Plus: "They are very professional"
Minus: "I luv it"

Plus: "On time"
Minus: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Plus: "on time. easy no issues"

Plus: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Minus: "Good tv shows, friendly attendants"

Minus: "I had to take different flights due to the delays."

Plus: "Smooth flight. On time. Satellite TV."
Minus: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."

Plus: "I liked the airplane, , service, food, JFK and the airtrain!"
Minus: "We were delayed 2,5 hours and of course that is not fun!"

Plus: "Everything"
Minus: "No complaints"

Minus: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."

Plus: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Minus: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"

Minus: "We got double charged for bags."

Plus: "Yes, Very good"

Minus: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Minus: "Very nice crew and great food"

Plus: "Crew is excellent, polite and personal!"
Minus: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Minus: "When its rain we shouldn’t walk to the air plain"

Plus: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minus: "The food was just average and the seat not too comfortable"

Plus: "Loved the smooth ride."
Minus: "Bathroom was pretty nasty"

Plus: "Pleasant crew. Appropriate and efficiently served snack."
Minus: "Boarding and disembarkation were slow."

Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"

Minus: "Crew members in Amsterdam were very rude and disrespectful"

Minus: "Flight got cancelled"

Plus: "Yes"
Minus: "Everything was good"

Minus: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Plus: "The crew and the timing were ok"
Minus: "The seats were uncomfortable"

Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Minus: "Travelled business class and was ace experience"

Plus: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minus: "the headrest is hard. Apart from that- all was fine"

Plus: "Crew was ok."
Minus: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."

Plus: "Overall KLM experience is good"
Minus: "Food quality was mediocre for a business class flight."

Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"

Plus: "Everything was good except for the entertainment consul for one of our seats."
Minus: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Plus: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Minus: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Minus: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Minus: "old screens and entertainment system leg room to small"

Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"

Plus: "Crew was great, very nice"
Minus: "Not enough legroom"

Plus: "Nice flight ...was comfortable travel ...good food.Thanks"
Minus: "No such things"

Plus: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Minus: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Plus: "Professional crew. Good boarding."
Minus: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Plus: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minus: "Cramped seating."

Plus: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minus: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Minus: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Plus: "Food was just fine, movie selection very good"
Minus: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Plus: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plus: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minus: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Plus: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Minus: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plus: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Minus: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Minus: "Bit cramped for space"

Plus: "Bording was good and general flight ok"
Minus: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plus: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minus: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plus: "Helpful and smiling cabin crew."

Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."

Plus: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Minus: "Nothing."

Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"

Plus: "great choice of entertainment content, friendly crew"

Plus: "Nothing"
Minus: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Minus: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Minus: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Plus: "The crew and the food were great!"
Minus: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Minus: "I not get to go my flight, I couldn't get reimbursement"

Minus: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."

Plus: "The crew was excellent and surprisingly the seats were comfortable."
Minus: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Plus: "Åkte buissness class och allt var perfekt!"

Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"

Minus: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Plus: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Minus: "Explain me to take the bag on time.it was almost left in the airport."

Plus: "Flight was on time."
Minus: "In flight complimentary food and drink service could have been better."

Plus: "Crew was solicitous."
Minus: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Plus: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Plus: "Entire trip was easy and comfortable."

Plus: "Friendly attendants, entertainment variety"
Minus: "Comfort, food could have been better."

Minus: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."

Plus: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Plus: "The transfer times were excellent"

Plus: "Nice staff. Flight on time."
Minus: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Plus: "Air France has the best crews! They really go the extra mile."
Minus: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Minus: "My entertainment device did not work the entire flight."

Minus: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Plus: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Minus: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Minus: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Plus: "Onboard crew was friendly. Dinner was good"
Minus: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Plus: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Minus: "I just expected better toilet bag for business but what was given out was just basic."

Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."

Plus: "Nothing"
Minus: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Plus: "The crew were nice."
Minus: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Plus: "Crew were pleasant most of the time"
Minus: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Minus: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Minus: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Minus: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Plus: "Service was great, flight was on time and I really enjoyed everything"
Minus: "Little turbulence but overall it comes as usual so it was worth the flight"

Plus: "The airbus 380 was great and the staff very nice"
Minus: "Too mych bad smells after a few hours"

Plus: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Minus: "Only 1 bathroom (toilet) for all of first class"

Minus: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Plus: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Minus: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Plus: "Hospitality of the flight attendants"
Minus: "Toilets could hv been cleaned more often"

Plus: "The hostesses were very kind and nice"

Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"

Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"

Plus: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Minus: "They lost my luggage"

Plus: "It was a 30min flight not much to say The crew on the ground really took care of us"
Minus: "Na"

Plus: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Minus: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Plus: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Minus: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Plus: "The flight attendant was very nice to me. TV was very good. space was enough ."
Minus: "We had to pay for wi fi."

Plus: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Plus: "Yes good crew Very nice seats Good entertainment"
Minus: "I wish some food was included Like cheese sandwich etc Long lines at the airport for check in"

Plus: "everything"
Minus: "boarding"

Minus: "Food could have been better."

Plus: "Boarding at front and back of plane or am I confusing with Wideroe flight?"
Minus: "Repeatedly asked the same questions while trying to make flight. Very small gate area for number of passengers. Only one person at gate asking two questions re bags. Long wait for bus to plane."

Plus: "Same as before"
Minus: "Same as previously stated"

Plus: "Inte mycket att gilla, små obekväma flygplan. Stora förseningar,"
Minus: "Det mesta."

Plus: "The staff was really friendly. I had good leg space and movies were offered"
Minus: "I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first."

Plus: "The movie options made the flight much more managable."
Minus: "All was well - maybe free peanuts or pretzels would have been good."

Plus: "On time - very important since we had an extremely tight connection. Crew was professional and efficient."
Minus: "Only free drinks are tea, coffee and water."

Minus: "Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air."

Plus: "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Minus: "Boarding process is chaotic and gate area cramped, had to stay in line to board."

Plus: "Great food"
Minus: "It was delayed which made the change of planes in Reykjavik stressful"

Plus: "Crew were nice and friendly"
Minus: "Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing."

Plus: "Good movies/tv and awesome sandwich. Loved the extra legroom, too!"
Minus: "No organization for how to line up to board. Got through a line, went to another waiting area, and than another line to the plane."

Plus: "Movie selection was good."
Minus: "I am an adult, the staff patronized me and tried to give me a box of food multiple times that specifically says it is for people ages 2 to 11 years of age. They did not do this to any other passengers. Also when I ordered and paid for my food certain items were missing (I believe because I told them I was upset that they thought I was under 11 years of age) when I am more than double that age. It also took ages to get on the plane and there were delays when trying to land as well. The staff needs to also learn better english and other languages besides icelandic."

Plus: "Service was excellent and as advertised."

Plus: "Available movies at no charge. Plug ins to restore device power"
Minus: "Hour long delay followed by tarmac bus drop off and boarding to wrong plane. We then got back on the bus and drove around in circles for 10 minutes until the correct plane was located."

Minus: "Boarding seemed disorganized and took longer than expected; however I think this had more to do with the airport."

Plus: "Uneventful...met expectations."

Plus: "The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight"

Plus: "The whole flight was wonderful, food, we got a meat and cheese box, was great. Movie options were great. We got pillows and blankets and free water. The flight attendants were wonderful and always very helpful."
Minus: "A couple of things happened that brought down the scoring if these didn't happen the score would be higher. First.they lost/forgot to put my luggage on the plane. When we got to Newark there was a guy waiting for me and told me my luggage was still in Iceland. Not a huge inconvenience because I was home, but was was irritating was that we paid for an extra bag but they lost my bag. I feel i should get reimbursed the charge for the inconvenience. I'll take this up with the airline directly."

Plus: "Not much..."
Minus: "Five and a half hour delay."

Minus: "No kosher food."

Plus: "Blanket, pillow, service"
Minus: "Boarding process, seat size"

Minus: "This was the worst flight I have been on. It was delayed by two and a half hours - because of a mechanical problem we had to switch planes. Don't they do a check before they board people? They only offered beverages one time in a 6 hour flight. There was no food which is appalling for an International flight. The worse thing is that when I booked my ticket it said one meal will be provided. But there was none. The choice of food for purchase was poor. I will never use Icelandair again. And I will discourage my colleagues using it too, who, like me, travel to conferences regularly."

Plus: "There was entertainment and free water (unlike Wow airlines)"
Minus: "The last bite of my oatmeal included a rock, it looked like quartz."

Plus: "Nice airport in Iceland."
Minus: "Sat directly behind premium economy. Must have given the extra leg room from my row. Much more crowded than the other rows I say in on previous flight legs. Check seat guru when confirming seat location."

Plus: "The staff was very pleasant and helpful."
Minus: "Airline should provide a free snack such as a small sandwich, a small salad or a pastry. It is not right that during a long flight no free refreshments are offered."

Plus: "Comfy seats"
Minus: "Transfer and boarding in KEF was an organized mess"

Plus: "Friendly staff"
Minus: "Old movies. Only allowed one small bottle of water. The gate was packed, hugely overcrowded."

Plus: "The in flight wifi"
Minus: "5-6 hour flight with no complimentary meal or snack? Not to mention the 40 minute delay! Next time, I will choose a different airline. I expected better from Icelandair, very disappointed."

Minus: "Horrible service, no complimentary snacks or food, chairs are very uncomfortable."

Plus: "On time"
Minus: "Too much pay for everythinh"

Minus: "The luggage waitbin newark is a joke. Really a joke , hour wait for luggage? How is that possible?"

Plus: "I like going through Iceland because the smaller airport makes its much easier."

Plus: "Allt var bra."
Minus: "Inget egentligen."

Minus: "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Plus: "the water bottle on boarding the aircraft and multiple offers for rehydrating. the crew was very professional and friendly"
Minus: "absolute chaos on boarding in Iceland. no room to sit and no method to boarding"

Plus: "The crew were very friendly and professional"
Minus: "Boarding was hectic as many gates were crammed into a small space"

Plus: "Not applicable"
Minus: "Not applicable"

Minus: "Airport in Iceland is chaos. Both flights were late, which put us in Newark later than expected, which could have caused us to miss our connector to mid-west. No control to boarding in Iceland."

Minus: "2 hour delay. Then couldn't get my bag and waited for over an hour"

Plus: "Low cost"

Plus: "On time service. Video selections. On-board wi-fi."
Minus: "1. Overly cramped seating in coach. In the 757, average-sized passengers (5'-8", 165#) are contacting shoulders with adjoining passengers. Arms are restrained tight to your torso for a 7 hour flight. Cannot reach beneath the seat in front of you due to close-pitch seating. And forget assuming the "crash position" anymore...the seat in front of you prevents that position unless you are 4'8" tall. God forbid the person in front of you reclines their seat...you can't even use your tray table or hold a book to read. 2. Food selection limited, but OK for the short flight."

Plus: "All OK"
Minus: "All just OK"

Plus: "Seating; ample legroom in Ecomomy. Gate staff were responsive. Blankets & pillows were available for long flight. Entertainment system really worked well. Good selection of shows, movies, etc.."
Minus: "Boarding proceedure really sucked."

Minus: "Luggage was left in Amsterdam. The A'dam flight was an hour late, which didn't leave enough time to have dinner."

Plus: "As above"
Minus: "Issue at Reykvevik airport delayed flight and missed connection... Very chaotic at airport... lostt bags for 2 days...i think operation side Icelandic air still needs some work but the plane amenities and crew were good"

Minus: "Lack customers service bad communication discrimination manners turnout islandair personals."

Plus: "Mostly it was a very good to excellent experience would have been better it you didn't have to pay for food."
Minus: "Its bad enough that airline make you pay for food on local flights but you shouldn't have to on international ones. Boarding sucks, gates are very close together with no place to sit."