6.0
Well I reserved my car for 12, but when I got to the location they were at lunch. I waited 45 min for nothing as I was told when they got back I was at the 2nd location within the casino and needed to go to the other. Well they didn't have my card. The customer service agent was great, but I had to wait another 1.5 hours for my car to be ready. That suckedOmdöme skrivet 1 sep. 2023
omdöme från![kayak]()
2.0
Got over chargedOmdöme skrivet 31 aug. 2023
omdöme från![kayak]()
4.0
I had inadvertently made a reset at another location but the attendant wouldn’t even acknowledge the issue or offer to rectify it. I ended up simply renting another car and absorbed the cost (I.e. threw my money away). Therefore, will not use Hertz again.Omdöme skrivet 19 aug. 2023
omdöme från![kayak]()
2.0
The car was literally wrecked, the front bumper hanging off, dented hood, scratched on all sides, huge coffee stains on every seat, smelled like cigarette smoke and had 64,000 miles on it. I felt like one of the employees gave me their car and kept my actual rental. There were no stickers on the car to indicate Hertz.Omdöme skrivet 18 aug. 2023
omdöme från![kayak]()
2.0
I asked for an airport pick-up and instead was placed over 7 miles away. I will never book through a third party again!Omdöme skrivet 16 aug. 2023
omdöme från![kayak]()
6.0
Understaffed, not enough vehicles for reservations, location notOmdöme skrivet 13 aug. 2023
omdöme från![kayak]()
2.0
They didn't have a car for us and sent us to another location that was closed. Never got a car and was still charged for it. now I have to dispute the charges because of there mistake!!!Omdöme skrivet 11 aug. 2023
omdöme från![kayak]()
2.0
I went to pick up the vehicle at 12pm but the place was closed which didn't make sense, so I didn't even get what I paid for and I was charged. If the place closes at 12pm, they should not allow you to book the pick up time during that time.Omdöme skrivet 8 aug. 2023
omdöme från![kayak]()
2.0
Bait and switch as they only had elrctric vehiclesOmdöme skrivet 1 aug. 2023
omdöme från![kayak]()
4.0
Location is obviously understaffed. Your associate was very kind and efficient, but for the number of renters, the process took longer than it should. Please do not overwhelm your staff. Since this location is popular, more than one person should be handling the business. Also, when returning the vehicle, it was not obvious where we should park the vehicle.Omdöme skrivet 30 juli 2023
omdöme från![kayak]()
2.0
The pickup process took forever and pushed way past our arrival time. It took over an hour and then they didn't even have the car I reserved. They need more staff working. The staff were great, they just needed help.Omdöme skrivet 23 juli 2023
omdöme från![kayak]()
2.0
Check in agent was having issues with their internal system. Was getting into arguments with guests (People were being rude so it wasn't entirely their fault) Vegas was experiencing a heat wave - office AC couldn't keep up. Was there for 2 hours, was so disorganized people who showed up after me were seen before me. Wound up booking another car with a different company - A full refund would be required for me to consider booking with Kayak or Hertz in the future.Omdöme skrivet 18 juli 2023
omdöme från![kayak]()
