Hyrbilar på Key West flygplats

Minus: Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.

Plus: Pick up time was noon. I had to wait until 1:30 to pick up my car.

Minus: There is too much to list.

Plus: Vehicle was in good condition.

Minus: The larger vehicle I had reserved was not available when I arrived. It had been sent to Miami (for Superbowl). I had specifically reserved the extra large vehicle to transport groups of people. Had to make extra trips because my reservation was not kept. Also... I left my jacket in the vehicle. Trying to contact lost and found seems near impossible. I pout a description and request in the on-line Lost and Found... but have heard nothing. I'm not sure if the different rental agencies talk to each other... when I arrived they issued the vehicle through Thrifty (not Dollar)... do they get the same request for Lost and Found? -Spencer Wayne (507) 215-1604

Minus: N/n

Plus: Car was clean and safe

Minus: She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never again

Minus: Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.