Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Fin anläggning.Egen uteplats, men om man inte gillar ödlor ( små) skall man inte välja detta hotell eftersom det var ödlor vart man än gick. För att röka vilket många gäster gjorde var du tvungen att lämna hotellets område.Detta kändes lite konstigt med tanke på att alla hade uteplats eller balkong.Långt till stan, men många affärer runt hotellet.Ingen frukostanläggning fanns, man var tvungen att äta frukost på nått café eftersom det ej fanns plats att äta på rummet och för liten kyl ( s.k minibar) att förvara nått i.
Miljön var fantastisk. Smakfullt inrett och skön design. Bra service. Personligt och en riktig idyll.
The location is very convenient to the waterfront and west end of Duval. Nice pools with a fully stocked bar and restaurant next to the pools. Price wise a far bit on the high side, but its KW.
The Marker is a new build hotel in historic downtown Key West. It has a clean, modern feel with colors of white and blue. Landscaping everywhere makes you feel removed from the downtown craziness. My room was quiet, cool (too cool, I had to adjust the thermostat), and comfortable. I could have moved in I loved it so much, and the staff was very helpful. The salt water pools are great for light swimming, soaking, and day drinking. I cannot think of anything!
Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
Room Too expensivee
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Hotel is remodeled since last visit. Very pleased with looks and amenities. Staff was also very helpful.
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
The hotel bar was nice. The bartenders were friendly & quite helpful about any questions we had about Key West. The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.
Clean modern hotel, attentive staff No Resturant on site
Like most reviews read, the hotel is located in a convenient location near enough to walk down Duval or head to Mallory Square. There is adequate parking for guest. Rooms are clean with a modern feel. The pool is popular with guest. Although small, it kept everyone happy. Breakfast was always set up by 7 am, but it is a light breakfast. If you want something heavier, there is a Denny's nearby that you can walk to. Staff was pleasant. Breakfast could have included eggs, and the bread choices dwindled if you came late, as it was not restocked. As said above, if you are looking for a bigger breakfast just walk over to Dennys.
Good location, prople lind. Bugs in the bathroom
Premises Breakfast included Mini terrace at each room Clean Location Having eggs, ham... something salty, would be a plus at breakfast minibar is empty/ no bar service around the pool Somewhat expensive
Really good service, clean rooms, great location. Overall nice place to stay. We had a room on the first level and you could hear every move made by the guests upstairs. Not for light sleepers.
Staff very friendly & helpful, room was great definitely will stay again
Clean room, nice staff, great location. Not overpriced as many other places in Key West. Can't wait to go back.
location, room size, nice bedding, clean ants in the bathroom
The location is good. Close to the downtown. Our room. It was next to the service area. They parked their cleaning dolly's in front of our window and had loud conversations from early morning. We couldn't look out the window as the maids were right in front. So much for ocean view. The door stuck to the point my wife couldn't open it. The AC unit was very noisy. Like on old ice machine. We experienced this when we returned from dinner and a night out so it was late evening, we didn't mention until check out. We we mentioned the morning of check out they were indifferent. Said we should have called maintenance in the middle of the night,
The staff is very friendly and accommodating. Rena and Luis were great staff that made our stay extra pleasant. My husband and I are expecting our first child and they surprised us with sparking cider cookies and a baby picture frame. Rena especially went out of her way to make our stay and enjoyable one. We decide to stay four nights instead if two and they discounted our rate. I didn't want to leave.
Nice and clean facilities, friendly staff, and location was outstanding. Love the hammocks for taking a nap in the afternoon. For the price you pay, the rooms are a little on the small side. After an evening on Duval Street, went back for a nightcap with my son. The rum runner I ordered tasted a little funny, but my son and I agreed it was ok. After drinking it, was advised by bartender he made it with all 151 rum because he was out of Bacardi at the time, "hope that was ok." Not what I needed for a nightcap. Another bartender on site, Arjay, was outstanding and personable.
Partial ocean-view room had a great balcony with a beautiful view. Room was clean and very comfortable. We enjoyed the hammocks at the Sand Bar and watching the sunset from the pier. Great location on the water, but close enough to Duval Street to enjoy all the restaurants and clubs with ease. The hotel restaurant was also exceptional. Would definitely recommend!
Bed was very comfortable; I enjoyed lemongrass products
Rooms and food were amazing. Beautifully kept facility. Great views and nice beaches.
Ocean view with balcony sitting area. Pool with bar and food available. Quiet but an easy walk to all the fun of Duval street.
Beautiful, great staff. I stayed last year with a friend and we had a great time. This year I had found out it had bought buy a corporation. What this proved to show to me is, no more smoking anywhere on the premises, jacked up prices, and no floaty's. In the pool. No robes or conditioner in the bathroom. Although small things, it really changed the experience when I had previously been so impressed. Will be looking for a new getaway next visit to key west.
Absolutely loved this hotel . would most definitely go back .
Staff was exceptionally friendly and responsive; location was a quick walk to anywhere; rooms were quiet and comfortable. There's a nice Cuban food stand across the street for a quick breakfast. The poolside staff made sure we had what we needed at all times and the lunches they deliver to poolside from the cafe' were great. Couples' massage was very relaxing. Can't wait to return!
Närheten till det mesta. Att Ghost Tours företaget gör reklam om hotellet som ett spökhotell.
Inget! Små rum, minimala garderober, trångt, allmänt slitet, dåligt ventilation, går inte att öppna fönster och vädra för att få frisk luft, dåligt TV, ingen PC ansluten till Internet för gäster.
Excellent choice for a weekend escape. Nice and clean king room at the corner of the hotel. Not too close from downtown but yet at walking distance.
Very little. Yet, the place appears brand new ( the pictures on booking.com are still the planning pictures). It's only attraction is that it is within walking distance from duval Street, say 15 minutes to midpoint of Duval Street. Rooms were clean and relatively spacous and internet was free. Forget about the announced 'island view' or 'pool view', to be renamed 'street view' (= no view), or 'parking lot view': indeed, two sides of the very small inner pool (area) are literally adjacent to the hotel inner parking lot. There is basically no lobby, as the small area adjacent to reception is used as a rather primitive self service breakfast area, all with plastic/foam plates and cups, with the cups for orange juice just large enough for a standard shot of whisky, but then without adding ice. No wonder they make you prepay for the stay. Certainly no resort hotel, and way overpriced ... And by the way: we had booked a "street view" and were allotted a "parking lot view" instead ( at a 20 usd rebate per night).
The room was clean Receptionist was not pleasant, tried to ask for a different softer pillow, was told there are only the pillows in the room and there were no different than those. Not helpful at all. Breakfast was not much to much to speak of, some pastries, and over cooked hard boiled eggs. Definitely not worth the money . It was close to Duvall Street but other than that there is nothing that would compell me to stay there again!
This hotel is brand new and the facilities are excellent. Great value.
New renovated, well equipped and really clean rooms. They've charged us a city tax twice however when we've complained they had returned one payment immediately.
Väldigt snygga och fräscha rum med lyxiga, stora sängar. Besvärligt för rökare, då endast ett område på hela hotellet tillåter rökning
Gratis shuttle till stan och att det var nära till stranden. Låg lite för långt bort...
Bra läge nära stranden. Bra med möjlighet att bo fem, vi har tre barn. Tycket att hotellet kändes som något uppfräschad 80-talsstandard. Behöver få en ordentlig ansiktslyftning.
Bra med servicen, fin pool och nära till stranden. Bra med shuttlebus in till stan, vilken sköttes exemplariskt av mr. Ed de kvällar han körde. Stor stjärna till honom. Ja, när den person som kör shuttlebusen släpper på obokade personer innan tiden är ute, så att bokade personer får lida för detta. Plus att Steven som han hette uppförde sig mycket otrevligt mot hela familjen och vi fick medhåll av de andra passagerare I bussen.
Hotellet låg trevligt och det var lugnt. Bra med närhet till stranden och bra med Shuttle buss in till Down town. Väldigt dyr frukost! Sämre frukost än på övriga hotell vi bodde på i Florida, men dyrare!
Our room had a full kitchen, was very reasonably priced, and the staff was superb. They were very flexible with our arriving early and checkin out late. Everyone made the effort to look me in the eye and greeted me with a smile. Very professional. The cleaning staff started their rounds pretty early, like 9:30, and we weren't up and moving yet.
Very friendly staff, relaxing atmosphere, the best location (walking distance to Duval restaurants and galleries), cozy rooms, outdoor chairs right by your room, life music from the next door restaurant. I will definitely come back and would recommend to stay at Wicker Guesthouse . The outdoor patio looks a little old, but due to the weather specific in the Keys (rain and flooding ) I guess it's not easy to keep it at perfect condition all the time. Everything else is great.
The room was clean, nice pool area, the location was great and very friendly staffs. I'll definitely stay here again. None
Bra läge, lätt att hitta. Lätt att nå olika aktiviteter på Key West.Bra parkeringsmöjligheter.Bra promenadvägar, restauranger i omgivningen. Traffiken något störande nattetid pga långtradare.
Rymligt rum. Bekväma sängar. Lätt att hitta till hotellet. Är man beredd på långa avstånd och kan överse m det för att få ett jämförelsevis prisvärt boende m. enkel standard så kan jag rekommendera det. Saknade kylskåp, kaffe- / vattenkokare. (Fanns på 100% av övriga "Inn" / Motell vi bodde på i Florida) Frukost ingick inte. Mycket långt till centrum / sevärdheter. Osannolikt dyrt! (1natt, Nyårsafton 2009) Enkel std.
Det fanns en bra pool och parkeringen var gratis. Sängarna var inte så bekväma och handfatet var överbelamrat med kaffebryggare och annat.
Bra service. Fräscht rum. Uppvärmd pool. Läget var ganska dåligt. Måste nästan ha bil för att kunna ta sig.
mysig idylisk plats med en puls av liv värdeboxskpet på rummet var trasigt
Hotellet har ett mycket bra läge.Lugnt även om det ligger på Duvall Street. Rummen är fina och personliga. Frukosten utmärkt. Trevligoch serviceinriktad personal.
Hade gärna sett en frukostbuffé samt bredband även på rummen.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay. The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.
Room was clean, comfortable and fully equipped with necessities.
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
Man kunde få flingor istället för muffins o kakor till frukost. Två pooler med massage strålar. "närma duval street" Att de två poolerna med massagestrålar var fulla med löv och inte renoverade sedan 90 talet... Duschen var skit, funkade lika bra som en tändare under vatten.. Vattnet var lika varmt som att det känndes som att en eskimå kissade en på ryggen.. Det var skit! Fanns massa lediga rum med utgång dirrekt ttill poolområdet eller balkong. likt förbannat så fick vi ett skitrum till ett rejält överpris.. Känndes som ett hostel fast sämre.. Ac:n sitter i fönstret som man ser på actionfilmer från 80-talet och väsnades hela natten. När vi kom så gnällde han om att vi var sena och han hade förberett ett kuvert ifall han skulle hinna åka hem. Men vi kom trots allt två timmar innan, han var bara tvungen att nämna de..
Perfekt läge nära centrum, prisvärt
SHORT WALK TO DUVAL AND SIGHTS OF OLD TOWN. STAFF EXTREMELY COURTEOUS AND FRIENDLY. NICE HAPPY HOUR AND CONTINENTAL BREAKFAST. ROOM WAS QUIET. NO
Cleanliness Location...when I left, there was no one available for check out
Very close to attractions , clean , friendly staff Parking was limited
An amazing hotel, especially the staff does a great job! Worth the price! Ask for the receptionist, he did an outstanding great job...Without him our stay wouldn't have been so great in Key West! Thank you!
Location was excellent! Continental breakfast and happy hour of wine and cheese was very well done. Three flights of stairs to carry bags up and down without assistance offered. Had to pay for bike rentals from the hotel. Many places have them as a complimentary service. The tv was small and didn't rotate properly to be seen adequately from the bed.
Very clean. None
The staff were all pleasant and informative. Amenities just as they said. I love bananas you can add them to the free breakfast. All in all it was a very pleasant stay. I have already recomended The Cabana Inn to my son.
Great pool, no children,quiet. We can even manage the roosters for no kids and a real pool. :)
The staff were super polite! The room was not the cleanest! Hair all over bathroom. Seemed over priced as well.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Liked the room Did not like the staff. Not friendly at all. Very rude.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
comfy bed no windows really ugly far from town too expensive far better options
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.
Beautifull hotel with very friendly and helpfull staff. Late checkout (1500) to do the spectacular jet-ski tour around the island they provide was not a problem at all
Friendly staff all encountered Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.
The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
Location of the hotel was great. Access to beach and proximity to the downtown was a great asset. Daniel at check in was very helpful.
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt.... We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
Beach front and other amenities makes this hotel stand out from the others in key west Rooms seemed a bit simple for the price
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West Absolutely nothing
The hotel is beautiful and the private beach is definately a plus. The pier that you can swim off of as well as the hammocks, games to play and outside dining were fabulous. The drinks were pretty pricey and we were hoping that there would have been more options with the menu between breakfast, lunch and dinner.
The luxury and good service from the staff at all times. Got help with restaurants, and we also liked the proximity of bar, restaurant and beach to the hotel. That TV cost. They might have included some more things in the servicefee of USD25.
The location was great, staff at front desk were friendly, the pool area and the rooms were all good and comfortable, bathrooms were nice. Overall very good experience The cupboards in the rooms under tv (518 and 520) were very tatty - chipped etc not good for the image and price we were paying
Wonderful view from the room of sunset island and sunsets, awesome pool with great drinks and bartenders that'll bring them to you in the pool, great staff, very helpful and knowledgeable, loved every minute of staying here!!! Leaving
Best location for Key West. Every thing is close by, Not cheap but worth it.Would stay there again Restaurant was closed on the last day of our stay. No idea why.
Attentive and responsive staff. The 4:00 am rooster, friendly bird but took his wake up service very seriously. Being located at Mallory , the 5:30 am dumpster collection finished any further attempts to remain in the comfortable bed. Great facility, noisy location.
the location is perfect, right in the heart of everything. The decorating is whimsical masking the garage. the pool area is comfortable and friendly.We were able to rent great bicycles right there.
The location of the resort is better then most, the one LCD/Plasma TV in the room was nice, and the bedding was comfortable. They failed to notify us that the hotel would be under going various construction activities during our stay (water pipe repairs/changes, elevator nearest room didn't function, etc... or that we would be forced to endure daily the excruciating noise of rigs pounding in 100'+ metal beams immediately adjacent to the pool as part of pier repairs. The concierge's changed daily and apparently make a considerable amount of money from referral fees/commissions paid directly to them by vendors providing any and every type of service (boat outings, dinner reservations, car rentals, etc...) to the tourists. This resulted in Concierge B on Monday providing us completely different recommendations then Concierge A had on Saturday. This was so extreme it would have been comical had it not left me with absolutely no faith that any of them were actually interested in meeting my/our needs which is really the heart of what I did not like about this hotel and did not feel was properly represented in the comments shown on Bookings website. This was merely one stop in a lengthy vacation my wife and I took for our 15 year anniversary, but it was supposed to be the highlight as we were there for 10 days and willing to pay for the best of the best throughout. In all reality it was clear that if we had just drove up for the weekend we would have received a better rate and room.
Pool is awesome. Nice rooms. Location is also great. A little difficult to navigate hotel.
Room was spacious and clean. Our room had no view; we were practically on a parking lot with cars parked a few feet away. We had asked for a quiet room with a view and we were supposed to get a "view of the Old Town". "Island view" means looking out on a car park! The room had a connecting door to another room and we could hear all from next door (and they from us). Front desk staff quite rude: if you book with Booking.com, you'll automatically get the worst rooms, this is what you get if you go for their low rates..., we were told. There is no beach, just a small pool. However, we were able to leave after 2 nights.
The location was great - right near the pier and overlooking the ocean. Our room was large (we were in a 1 bedroom suite), but everything was dated in the room. Plus, I found some leftover trash from what I imagine was the previous occupant in the bedroom so seems like housekeeping was not very thorough. Staff at the front desk was ok, but not incredibly helpful, just average.
My visit was due to a wedding I attended at the resort. Location was beautiful. Overall the staff were helpful, kind and considerate. The room housekeeper did not understand English and I was unable to get items requested of her.
Customer service and staff was excellent. The view of the Golf of Mexico was paradise.
The location, decor, and service were excellent, and the amenities were most pleasant.