Hyrbilar på Orlando Sanford Intl flygplats

Minus: The Rogue we had smelled like smoke and was very beat up. Big dent passenger door, rust knicks, scratches On interiors, parts broken off of seatbelt. Cheap but gross.

Plus: Car was new and clean. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one - see below for what he helped us avoid.

Minus: We had to change the driver on our reservation at the last minute bc my sister-in-law suffered an eye injury at work and wasn't able to see to drive (she's a nurse). Instead of allowing us to change the driver on our original reservation, they made us cancel it - with penalty - and make an entirely new reservation for double the original cost. Very very disappointing, especially treating a front line worker like that during the time of COVID! Then, at the end of the reservation, we needed to return the car to a different location than where we picked it up due to a change in our flight. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one. I called his location which was only 4 miles from where we were staying and he said he could accept our return. I called back because I forgot to ask him if there was any fee for returning to a different location than the pick-up location, but he was busy so I got AVIS national. They told me I could return the car there for the low low price of a little over $700!!! WTF .... unbelievable. And the representative tried to convince me that paying over $1000 for a 4-day car rental was somehow a "good deal." Absolutely ridiculous. I called the local rep back and he told me he would waive that fee. Thankfully, he was true to his word and we were only charged the original fee we were quoted. However, still double our original reservation. So I have to say AVIS, I don't see renting from you again in the future.

Minus: We picked up our rental late in the evening. The following day we went to use the car and found it was infested with small spiders that were coming out of every crevice and all over the seats. The customer service to get the issue corrected was poor. I could either wait around for however much time it would take to get a tow truck and ride with them to get a new vehicle. All the while I was missing the conference I flew in to attend. I decided to drive the infested car myself to save time and get a new one. It was replaced, but I had to wait for the new car to be cleaned. Again all the while missing my conference. I was not compensated for the hassle or time I was not able to utilize the original car that was given.

Minus: Does not accept debit cards as payment. I called multiple times to the office and it kept sending me to the 1800 number where someone told me they do. After I took a Lyft there and waited in line I was told they dont accept debit and couldn't get my rental. very frustrating