Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.
friendly, helpful staff with lots of amenities hotel didn't include express pass
The theme of this property is really fun. From the lobby, to the pool, food court and rooms. We love staying here. Never have to wait long for a bus to the parks. My husband uses a scooter and everyone is always very helpful. I can't wait to go back. It's very comfortable with plenty of places to relax. Our last night there they were playing movies by the pool. So much fun!!!! This is very minor, but I dislike the bedding. They use a flat sheet instead of a fitted. This complaint seems silly (even as I type it) but it was uncomfortable at 2 a.m. after a very long day at the park. But I love everything else about this property.
It has a great location and the theme is cute Nothing works in this hotel and the staff are rude. Fridge doesn't work, hot water doesn't work, heater is intermittent. The tiny windows don't open so the room is very stuffy. The beds and linens are not hotel quality. There are many many hotel choices in Orlando. One can get a much better room than this for the money and pass on their rude staff.
Very convenient location with shuttle e bus to the parks. Clean nice room, has everything you need for the stay, yet sleek and affordable. Love the retro look! Cant be happier!
Love the fact they have life guards at the lazy river and pools!!!
The atmosphere is exciting! There is an extra charge for parking. It would be more convenient to pay one fee. It just seems ridiculous to pay $12 for parking for a $200 room.
Shuttle's to the parks. Staff friendly and an easy checkout. Rooms are very clean and had great big windows with beautiful natural light coming in. No problems.
The theme was interesting and was somewhat identical, the main area of the souvenir shop, Starbucks, bowling area was really nice but that's about it. The quality of the food was awful, would not call any staff member a cook, service was slow without a smile, towels by the pool laying on the floor everywhere, walk ways with many towels laying everywhere, plastic cups thrown on the floor, the usage of illegal marihuana was smelled by elevators at my building the Americana and hallways were filled with trays of dirt and smelly old so called food. Will never return here
The staff was helpful and friendly. I liked how they had transportation to and from Universal. Since our room was all the way at the end of the hallway, it took so long to get to our room because the hotel is so big.
Food court & pool lazy river Small rooms
This place is way more than a hotel! It was a vacation in and of itself. We would love to go back and spend more time there! Nothing
Two bed rooms, pool, bathrooms. Air conditioning very hard to operate- too complex !
Big, comfortable beds. Lots of space for the whole family.
The room was exellent. We didnt like the attitude af the staff in the reception. They seems as "i dont care". A smile would have helpt a bit ..... try that next time .....
pool, game room
The resort was very nice. Great for the family with the 2 bedrooms and 2 bathrooms. The staff was great and having 2 pools was nice as well. The shuttle service to the parks was great, and very convenient. No complaints about our stay at all.
the room hard to find the hotel. The address they give is unkown by people from this area.
Floridays was the perfect family resort. Everything we needed was right on hand and if not then the extremely friendly staff would help. Shuttles to and from the theme parks were great and very well organized. The pool was great for kids big and small and was heated too so you could jump right in. Would definitely return and recommend to friends. The resort is one of the further away from the parks but that didn't really bother us. There aren't many restaurants within waling distance and the pool cafe food was a little disappointing and on the expensive side.
We liked the facilities and spaciousness of the apartment. Not enough beds around the pool and very noisy room.. it would put us off staying here again..non stop traffic noise from the road, construction work from the side and the wind howling through the windows and door. Requested a quiet room near our friends (6 mos ago) but they were in a separate block. Staff at reception did not care, and this would stop us going back.
Att det gick att hyra en lägenhet för alla, i stället för att dela upp sig på fler, och troligtvis mindre, rum. En nästan påtvingad timeshare-visning.Vem köper en svindyr lägenhet över en kopp kaffe????
Mycket trevlig hotellanläggning, otroligt poolområde. Fint rent och städat. Lite arrogans från receptionspersonalen, andra var mycket trevliga. Personalen
Rummen var ändamålsenliga och fräscha, pentryt var också fullständigt utrustat med kokmöjlighet.Rummet var värt sitt pris. Frukosten på hotellets restaurang var ok men dyr och servicen mer än långsam fick en känsla av att flickorna inte var service lagda.
Poolområde, rummet, gratis internet Dålig mottagning av internet i rummet på det trådlösa
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
The location is near everything you could imagine.
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
Location, Bars, Food, Style 20 resort fee a day a bit pricey
Clean, comfortable and fantastic diner open at 1:45 am Cosr
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
Everyone from the front desk (Deon) to housekeeping (Marie) staff was very helpful, kind, and good humored. The hotel was super clean and comfortable. And the decor and artwork really were all in good taste. My stay was too short!
Location was great There were cockroaches in the sink and everwelse. Couldn't sleep between the dehumidifier and the air conditioning competing with the refrigerator all night
Place was OK. We were surprised at check-in with a $10 resort fee that was not included with our Kayak booking. The fee covers things that should be included with the room rate (like use of the pool, exercise room, and internet), and which we didn't even use because we were only there overnight. Aside from that, rooms were noisy because hotel is right next to the highway. It is a 5-story walk-up with no elevator, so don't bring too much luggage. Rooms and facilities are dingier than they appear online. The place is not horrible, but there are better places to stay in the area in the same price range (especially after adding the resort fee).
Was over all a nice hotel The outside looked crappy but inside and the pool was nice Found a cockroach at checkout
Good location Free wifi Great customer service No free breakfast Bad coffee Not very clean Only one elevator per building and very cramped
Clean, affordable, great pool area. Pleasantly surprised. WiFi was very spotty.
service was great, clean rooms, comfortable beds, clean locations
Extremely clean cool pool scene in the center of all the action great location excellent price cheap for what you get nothing
Really amazing pool with kids area and heated water. The room itself was clean, modern, and very nice. I would recommend this hotel to a friend
The resort has a nice pool and close to OCConvention Center. Staff is friendly and helpful. I was surprised that there were no open plug in next to the bed to charge my cell phone. The room was average not what you would except for a " resort ". Also there was no food on except for a Starbuck bistro
Clean, accommodating and convenient location Additional fees afte "Kayak" payment that were not in the disclosure.
Price and convenients The jacuzzi was full with people who just stayed in for a couple hours.
It was in a great location and and the staff were very friendly. The room was nice and the beds were very comfortable! Their gueen size beds were full queen size compared to a lot of 4 star hotels that are smaller and less comfortable. We had everything that we needed for this short stay. It was a plea sent visit for our needs on this one night stay. The only thing I didn't like was that the pool bar and snack room was highly over priced.
Rummen är stora och mycket familjevänliga med allt som kan önskas i form av kök ock bad sovrum. Städningen är i det närmaste obefintlig, mycket smutsiga golv. Personalen är tvungna att försöka sälja på gästen andelsveckor även om gästen anländer kl 11 på kvällen och är mycket trött så måste man passera flera i personalen innan man får tillgång till nycklar och rumsnummer, mycket irriterande.
nära till Disney och övriga upplevelser för barn och familj. att man försökte sälja på oss en lägenhet och sitta i 90 minuter annars var man inte välkommen till den egna frukostmatsalen.Vi avböjde detta "erbjudanden"
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds. Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
Proximity to park Friendly and helpful frontline staff Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room
1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc
Service at the sushi bar very slow
The unlimited express passes, convenience, responsive, water taxi service.
When the front desk found out it was our wedding night, they upgraded us for free to a 2-story suite with a outdoor patio at the very top of the hotel. There was a bottle of champagne and a plate of chocolate covered strawberries waiting for us. They were unbelievably nice. Best hotel experience ever!!!
Liked the Lakehouse restaurant and the pool area. Shuttle to parks was good also. Didn't like moving rooms twice during our two week stay. Once for a strange loud tapping noise that would wake us up and the other was when the room was infested with tiny ants. Yuck! Very little care or compensation for our problems. Also had a horrible experience at the spa, which the spa and hotel did nothing about. Went in for a relaxing pedicure and came out with cut toes and paying for "extras" they didn't mention would be extra...like taking off my old polish. Won't go back to that spa again.
"On the rocks" was phenomenal. Screaming children Game room was lacking the bed was uncomfortable
The service and the club level. Could've stayed in a bigger room.
Nothing Room not ready at check in time Housekeeping not doing their job, need to hire and fire. No water bottles one day, no shower rug, This is the worst Hyatt I have ever stayed at.
Room was not ready at 4:00 p.m. check in time. Wasn't ready until about 10:00 p.m.. Housekeeping staff not consistent in cleaning and restocking items in rooms, being I had two rooms. Need to hire better workers One of the worst Hyatt hotel I stayed at. Very disappointing.
Very beautiful and quiet. Pool is large enough that we were apart from everyone and had some good quiet time. Very delicious frozen drinks on demand at the pool bar. Love the macaw "lobby ambassador!" Super awesome breakfast buffet with anything you can imagine. Decor felt a little bit dated in places but was not awful. Shuttle to universal Orlando was about a half hour.
Getting nickel and dimed for parking & breakfast at $25/ each significantly increased the cost of a daily stay. I make over a million $ a year and have been to the hotel several times, but the silly expensiveness makes me sure to avoid another stay.
My family and I had a blast at the Grand Cypress. The grounds are fantastic with plenty to do for all ages. There was only one person at the front desk when we arrived at 3pm and it took over 15 minutes to tend to the couple in front of us.
Staff was friendly and accommodating. LiActivities offered were abundant; food and drink were good; especially liked the convenience of the club room for snacks and drinks throughout the day. We were accommodated with early check-in, which we really appreciated. Grounds were kept beautifully; felt like an island resort at times. First-rate place Lines at check-out; need to travel off-site to shower and change after spending check-out day at the resort. When various fees were added on to the bill (club room, resort fees, etc), place was pricey
The grounds are spectacular - lush greenery and foliage, variety of flowers, manicured -they must have a team of scientists and gardeners to plan the landscaping year round. All amenities are included -bikes, climbing wall, sailing, kayaking. 24-hour pool and hot tub are a huge bonus, especially after a day and night of disney. The staff is equally incredible throughout the hotel. St. Augustine has been my favorite local weekend get-away, but now the Hyatt Regency Grand Cypress is IT! It may just win the competition between any of the Disney parks or just a relaxing, but activity filled day at the hotel for the best day of your vacation too! Breakfast buffet ($22) is great too - seems pricey, but the options are high end from ham, bacon, prosciutto, salami, variety of cheeses, sausages, yogurts, fruits ( melons and berries), pastries, artisan breads, omelets, oatmeal, boxed cereals, and then the usual scrambled eggs, ham, sausage, breakfast potatoes, pancakes, waffles, etc. Other food and grocery store options are literally within 5 miles. Room has "cool box" (small refrigerator without freezer) that keeps soda cold. $17 parking.
The bar near the lobby was open to the pool guests, so all night families were walking through the dining area, specifically the door closest to the bar, while people were dining and it was distracting, and very loud. Perhaps the door nearest the bar should be locked. There were at least 2 to 3 other entrances to the lobby/ dining area to be utilized. Otherwise, a great experience!
This was my third stay at the Wyndham but again on this visit they ran out of towels. You would think they would just purchase more to avoid this fixable problem in the future. Everything else was great. Not enough towels for guests.
Pools are great for family!
The resort had a true resort feel. The amenities were great and it was immaculate! Everywhere we went that involved service was extremely slow. The restaurant staff all behaved as if they were brand new. Very slow!
Nice resort, close to Disney Parks Shower could have been cleaner and maid service was just ok.
Close to Disney and the amount of restaurants available on site. Nothing everything was great. We stayed one night and were very happy.
Everything was great. Front desk staff, bell hop staff, pool staff, the room was great..No complaints. No complaints
Liked Starbucks in lobby and over all decor Very very very overpriced food and drinks. Pool area was much too small for number of guests. Says free shuttle to parks but there is actually an $18 /day fee you are charged reguardless if you use or not plus $18 per day parking.
Set apart from Disney Atractions, on a gorgeous golfing area A lot of fees added for parking, resort fee, food prices high, etc.
ample pools for kids staff was very nice and helpful cheap pool floats, etc room service was good gorgeous hotel park shuttles too infrequent
Very comfortable resort The signs for the hotel vs the vacation ownership were confusing. We had a super hard time finding the right building for the hotel at night!
Great pools and facilities.
Breakfast is ok, the location is great. The facilities can match the price. WIFI is too slow,the shuttle to disney only stop at epcot. the shuttle to universal stop too many times to pick guests up
the beds were very comfortable and clean. Everytime you wanted an elevator, you waited 5 minutes and atopped on every floor.
Manager didnt want to refund fees after a night of a broken elwvator keeping is up.
Comfrotable room at reasonable price.
Clean and comfortable; great value. Elevator capacity not sufficient for number of people, especially in the morning when everyone is heading down at the same time.
Cleaning staff didn't seem to speak any English. Kept trying to communicate with me in Spanish.
Friendliness of the staff, location by parks, cleanliness, complementary breakfast.
This hotel is in an incredibly convenient location to Disney World. The staff was very nice & helpful. The only problem was the cleanliness. The bathroom, in our room, looked like it hadn't been cleaned in months, and the rest of the room itself had many repairs to be made, although the bed itself looked pretty clean.
Breakfast was okay more options than I thought enjoyable Only one elevator working for seven floors was very slow and crowded at times pool was freezing
Unparalleled service. Staff continually impressed. We are forever spoiled by our Ritz Carlton experience! Thank you!
Beautiful property with expected Ritz service, amenities, and restaurant options. Conveniently located near everything in Orlando that you could want to do.
Gentlemen at front desk remembered us from a previous visit . Personal service.
Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight! $15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.
Very clean !!! Very good customer service Lily Parrish
The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding! There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.
The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too! The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.
Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica. Nothing....liked everything
Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind. My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.
Staff were very nice and the hotel was very clean. It also had one of the best hotel gyms and pools. Rooms prices were very affordable. The hotel restaurants were expensive and they charge you alot for parking.
The water park was amazing, the rooms we luxurious and clean!!! This will be where me and my family stay every time we visit Orlando!!! The price was good as well!! There was nothing to not like!!
I like everything the dcoration the atmosphere the personal was very profesional The parking access to the building
Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month. Nothing
The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed. Parking is $20 but it's not too bad considering how affordable the hotel is.
The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived. The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.
Leaving! Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.
stay. Outstanding service; great facility; perfect location! No issues whatsoever.
Would stay there again if Not staying at a Disney resort hotel
The hotel was clean, beautiful, perfectly located and top notch in every possible way. The only thing that out shined the hotel amenities was the staff. The staff went above and beyond to make our vacation special. The staff always greeted me by name from the first day I arrived. I also want to thank Steve (bell hop) for providing exceptional service and making me and my daughter feel like we were the only guests staying at the hotel. I can't say thank you enough. Rachel (server) was another wonderful staff person who went out of her way to make us feel like special guests. Thank you for helping create a lasting memory of a wonderful vacation!
Nice room, very friendly and helpful staff! The shower leaked and it's not a cheap hotel
Very friendly staff, enjoyed restaurant options both at Waldorf and Hilton next door (also liked the golf cart to taxi us back and forth). The pool was amazing- attentive staff, family friendly, very relaxing/luxurious.
Great rooms, fantastic bathrooms, quiet. This hotel really makes it obvious that the Grand Floridian is overdue for a tear down and rebuild. However, we will continue to stay at the Grand Floridian over this superior in many ways Hotel simply because the former is on Disney Property and while this hotel is nearby with shuttle service provided, it does take some time to get to the parks. Valet service was very slow. We called down 25 minutes prior to our first departure (15 minutes was suggested) and ended up waiting another 15 minutes for them to find our vehicle. The head valet was apologetic, but the next morning it took another ten minutes to obtain our car.
I fell in love of the landscape., so lovely.. Maybe a twist in the interior design. A little bit more contemporary.
Very clean hotel, excellent and friendly staff. Overall great experience. Close to Disney. Price
Stora lägenheter till bra pris och bra närhet till parker och shopping.
Fantastisk bra läge, nära till allt. Mycket bra standard på lägenheten och med all bekvämlighet. Personalen var oengagerad i receptionen. De hade inte förstått att de har ett serviceyrke.
Ett jättefint hotell med lyxstandard på rummen. Bubbelbadkar i ett av sovrummen! Fina valmöjligheter vid poolerna för barnfamiler eller om man ville ha det lugnt och skönt.Vi ville inte lämna rummet. Nära flygplatsen när vi skulle hem. Nej.Skulle bara ha velat stanna några nätter till!!!
Bra läge. Trevlig och hjälpsam personal. Nej men det saknades lite husgeråd såsom stekpanna och tillräckligt med bestick
Trevliga och praktiska rum i komplex 3-5. Bra läge till både Disney, Universal och shopping. En del rum i komplex 1 och 2 är betydligt sämre än i nyare delen av hotellet och har utsikt över en tråkig parkering med brummande klimatanläggningar. Ingen fungerande WIFI på rummen.
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks. The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat! The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.