Hyrbilar på Baltimore/Washington flygplats

Minus: When I arrived I was told there was a 25 minute wait for a vehicle. I was informed I’d receive a phone calls when the car was ready. I waited for about 45 minutes and didn’t hear anything. So, I decided to go back inside to check. There was a shift change, and when the new attendant heard my complaint she immediately began processing my reservation and said “I don’t know why he didn’t call you.” An apology would have been a better response. An offer to discount or add a perk to my reservation would have been a stellar response. Once I left the desk and met with the second attendant in the parking garage, I was informed there there was some mixup and tha the car I was assigned “doesn’t work.” I had to wait another 15 mins alongside another customer for a new car and keys to be issued. What should have been a 30-minute to one hour process, was a process that took about two and a half hours of my evening away from my family. Once I received the car, all was well. The car return was also a relatively smooth process. However, the long wait time at pickup, miscommunication, and poor customer service will definitely make me hesitate to recommend or use NextCar ever again.

Plus: The car was dirty and they had no fleet of vehicles.

Minus: Going with Avis which is what I ended up doing.

Plus: Absolutely nothing. I’ve rented 100s of cars and this was by far the worst experience of my life.

Minus: Literally everything could have been better. It took us an hour to check out, the car was not clean, was dented up and was not the vehicle that I had been told would be available. The company did a bait and switch on the price and I ended up paying $400 dollars more than I had originally been quoted. This was simply a ridiculous, nearly fraudulent and unpleasant experience in every way. I’ll never use NextCar again.