Hyrbilar på Washington, D.C. R Reagan Nat flygplats

Plus: Not much

Minus: Car was dirty and no windshield fluid. Traveling from Washington DC to Asheville NC, long distance, was not fun unable to see and pulling off to clean.

Minus: I was originally booked with Hertz, but when I got there I was told I would have to wait 45 minutes for my vehicle. The woman at the Budget counter overheard and said that Budget had vehicles available right away and it would only cost $20 more. I cancelled my Hertz reservation and then got a rental from Budget. The car I was given was very dirty and smelled like cigarettes. I requested a different car. It was cleaner, but still had a slight smell. For the new car, the Budget agent did not update my rental information, so when I got to the exit gate, I was told I had to go back to the counter. I was turned away from the exit gate three times because the agent was not paying attention and repeatedly failed to correctly update my rental agreement. I spent an hour dealing with these errors. If I had stayed with Hertz, I would have left sooner and my rental would have cost less.

Plus: I like that the staff was very nice and professional.

Minus: The car was not very clean and it smelled like cigarettes and marijuana. The window washer fluid was empty. There was a minor dent in the rear quarter panel.

Plus: Nothing.

Minus: The customer service is absolutely atrocious. I didn’t even get the rental. I would not recommend Budget to anyone.

Plus: no very rude people working in DC

Plus: This was the worst rental car experience I've ever had. The line was 1 hour, 45 minutes alone. ALONE! Then, when we got assigned the car, they told us the car was boxed in and it would be another 5-10 minutes. Fine. We've already waited so long. But they LIED. We waited ANOTHER 45 minutes to get the stupid car! We asked multiple employees around where it was. 4 people said they'd look for it - never came back. One guy, the one who checked us out, told us it was beyond their control - "it's the pick of the litter!" WHAT? They got cars for nearly TEN customers who were BEHIND us. Why could we just switch cars? Finally, my husband went to go find the car. it was raised, and undergoing a deep cleaning. "it was left really messy, we need to clean it up." Okay.... why wasn't this done the night before? Why weren't we assigned a car that WAS READY? When we finally got it, ti stunk like cigarrette smoke, and there were massive stains and dents that were NOT marked on the contract. They also noted it was a full gas gauge - WRONG. it was less than 3/4 full. They still wanted us to bring it back full. Absolutely disgusting to drive in, and staff were so unhelpful and it was a long hot wait. Horrible. Do NOT recommend.

Minus: Everything could have been better. They really needed to innovate and make the line move faster, be more flexible, be kinder, and more understanding.