Hyrbilar på Washington, D.C. R Reagan Nat flygplats

Minus: They refused to give me the car because my license is expired, even though we are in a state of emergency and I had a letter from the state governor indicating all licenses are extended until 30 days after the emergency is lifted. All other car rental companies did not make any problem and I end up renting from Avis, but for more money and a smaller vehicle

Plus: It was a good deal.

Minus: Said it was a 30 minute wait for a vehicle, even though I had an appointment. Didn't tell me they were putting an additional $200 hold on my card, which then declined, and said they couldn't swipe my credit card a second time after I transferred funds to cover it. Had to cancel my rental.

Plus: The drop off was easy enough. Pull in, get out, a few minutes later on our way.

Minus: Bottom line is that Dollar Rent a Car is just a terrible company. Rented a model to help my daughter move. They didn't have the model when I came, so they gave me a smaller one. I said I needed a bigger one, and the staff response was basically "you get what you get. If you want to upgrade, extra $100". The staff at DCA Reagan airport in Washington was unhelpful. In their defense, they were probably exhausted from working for a company that provides a horrible customer experience. I'm sure I'm not the first customer that day to have my expectations crushed by Dollar, and they know I was not the last.

Minus: The car seats were stained, and the car was covered in scratches and dents that had little x stickers on them to establish that a claim had been made on the car. Then they charged me 50% of the daily rate for being 20 minutes “late” on what is only a half hour grace period when all other car companies I’ve used give an hour. This after i waited in line for a half an hour to pick up the car because they didn’t even have an attendant at their desk in the morning of one of the busiest travel weekends of the year. Honestly, I’ll just rent from costco.com in the future

Minus: I was placed in a vehicle with mechanical issues and due to total incompetency by Dollar customer service, was unable to trade in my vehicle for 2 weeks. Worst car rental experience I’ve ever had.

Plus: I didn’t like anything. I took an Uber to airport which cost $20. Stood in line for an hour. Was told I was not eligible to rent a car because I didn’t have proof of flight for the day nor was I paying with a credit card. Since the reservation was made through a third party I was also ineligible to rent a car at the location for the day. After calling other rental places directly I was told all cars were not available so I took another Uber home for $20. Needless to say I was out $40. Had to cancel my plans. Still managed to have a good day.

Minus: Let customers know of every limitation and possible setbacks up front.