Resenärsomdömen
Betyg totalt
8,0
Fantastiskt
Baserat på 256 omdömen
Gå ombord
8,1
Comfort
8,1
Besättning
8,4
Underhållning
7,2
Mat
7,9
Hitta billiga flyg med Air Astana
Tur & retur
Ekonomi
Information: Air Astana
| IATA-kod | KC |
|---|---|
| Rutter | 100 |
| Mest populära rutten | Almaty till Nur-Sultan Nursultan Nazarbayev Intl |
| Anslutna flygplatser | 34 |
| Mest populära flygplatsen | Almaty |
Senaste omdömen
Gästbetyg
37
22
18
6
7
-
10,0
Plus: NA
Minus: NA
omdöme av
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7,3
Cost effective flight back from Kazakhstan
Plus: New plane, comfortable, good food and attentive crew.
Minus: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
omdöme av
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4,0
Plus: The trip was very short.
Minus: Providing a savory snack to the passengers
omdöme av
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9,3
Plus: Crew was very accommodating of my needs.
Minus: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
omdöme av
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10,0
Plus: Seats and crew are the best
Minus: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
omdöme av
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9,6
Minus: more movie choices
omdöme av
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8,6
Minus: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
omdöme av
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6,5
Plus: Crew was friendly, flight was relatively empty so comfortable.
Minus: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
omdöme av
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2,0
One of the worst services i’ve ever experienced
Plus: The thing that i could come back home
Minus: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
omdöme av
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4,3
Plus: Boarding was very slow. Check in was also slow
omdöme av
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4,0
Plus: I liked the time and care that they took to help those that needed assistance.
Minus: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
omdöme av
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7,6
Plus: TV screens on every seat
Minus: Food
omdöme av
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8,0
Minus: Food.
omdöme av
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8,4
Plus: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Minus: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
omdöme av
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9,6
Plus: Friendly staff, business class upgrade.
Minus: No priority boarding at the Lufthansa lounge.
omdöme av
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10,0
Plus: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
omdöme av
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7,0
Plus: The plane was clean and we arrived early.
Minus: Service of food and drinks was very disorderly.
omdöme av
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8,0
Plus: Excellent flight attendants and customer service
Minus: Informing travelers that flight was late.
omdöme av
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7,6
Plus: Good service
Minus: No individual entertainment system
omdöme av
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4,6
Minus: There was no personal entertainment system nor USB port for charging.
omdöme av
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8,0
Plus: Little snacks, USB ports, clean
Minus: Video and music are kinda out of date
omdöme av
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2,0
Minus: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
omdöme av
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5,0
6 hours late with no explanation
Plus: The plane was nice.
Minus: 6 hours late. No explanation. No apology from any Air Astana employee.
omdöme av
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10,0
Plus: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
omdöme av
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9,0
Plus: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Minus: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
omdöme av
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9,6
Plus: The chairs were comfortable and the Chicken dish was delicious.
Minus: Boarding the plane was hectic and unorganized.
omdöme av
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7,6
Great flight but needs more creature comforts
Plus: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
omdöme av
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10,0
Minus: Delay from Almaty to Aktau about 1hr. Other perfact
omdöme av
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10,0
Crew
Plus: Service
omdöme av
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4,6
Flight attendants need to be more attentive
Plus: Price Travel kit
Minus: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
omdöme av
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6,6
Flight attendants need to be more attentive
Plus: Price Travel Kit Relatively new aircrafts
Minus: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
omdöme av
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2,0
Minus: Flight delay and can't feedback the problem
omdöme av
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8,8
Pilots did an amazing job
Plus: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Minus: Absolutely full place, slow boarding.
omdöme av
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7,6
Good pilots and crew.
Plus: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Minus: Don't like boarding by bus.
omdöme av
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6,0
getting better
Plus: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Minus: check in counters
omdöme av
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10,0omdöme av
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8,6
Plus: Everything was fairly comfortable. Staff was friendly and attentive.
Minus: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
omdöme av
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8,6
Legroom
Plus: Thank you for having enough legroom for someone taller. Makes life much easier
Minus: Weather delays, however nothing anyone can do about that
omdöme av
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8,6
Plus: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
omdöme av
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8,8
Plus: Punctual, comfortable.
Minus: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
omdöme av
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8,8
Plus: Punctual, comfortable, good service on-board.
Minus: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
omdöme av
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7,6
Plus: Flight was on time. Good food.
Minus: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
omdöme av
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4,3
Look at scat as an option next time
Plus: Crew was great
Minus: No legroom or entertainment
omdöme av
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3,6
Look at other more comfort options
Plus: Good legroom.
Minus: Boeing 757. 1 movie on overhead screen.no power to charge devices
omdöme av
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5,0
Terrible ground services
Plus: Crew
Minus: Lack of communication when flight was delayed. No communication at all.
omdöme av
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6,0
Minus: Turbukence...terrible..
omdöme av
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10,0
One of the best airlines I've been on
Plus: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Minus: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
omdöme av
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2,6
Discrimination services
Plus: Check in ok
Minus: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
omdöme av
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10,0
Plus: It is very nice
omdöme av
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10,0
Plus: It was a short flight so not much to say. Crew was attentive to passengers and polite.
omdöme av
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4,3
Minus: The flight was nearly 5 hours delayed with no explanation why or compensation.
omdöme av
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10,0
nice short flight
Plus: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
omdöme av
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8,0
nice flight
Plus: Hot towel, candy, nice flight attendants.
omdöme av
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9,0
Plus: The flight was on time, the plane was new, the crew was polite.
Minus: Nothing really.
omdöme av
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3,6
Minus: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
omdöme av
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7,6
Plus: Decent food. Direct flight. Good plane.
omdöme av
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9,6
Plus: Empty plane.
Minus: Ran out of Sauerbraten.
omdöme av
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9,6
Plus: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Minus: The selection of movies seemed on the whole dated.
omdöme av
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6,3
A 50/50 experience
Plus: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Minus: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
omdöme av
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7,0
Safe and efficient
Plus: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Minus: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
omdöme av
Flightstatus
Air Astana ruttkarta
De mest populära flygplatserna för Air Astana-flyg
- Almaty flygplats (ALA)
- Atyraw flygplats (GUW)
- Moskva Domodedovo flygplats (DME)
- Shimkent flygplats (CIT)
- Frankfurt flygplats (FRA)
- Qyzylorda flygplats (KZO)
- Oral Uralsk flygplats (URA)
- Aqtöbe flygplats (AKX)
- Dubai Intl flygplats (DXB)
- Kyiv Boryspils internationella flygplats (KBP)
- Ust-Kamenogorsk flygplats (UKK)
- Istanbul flygplats (IST)
- Aktau flygplats (SCO)
- Bangkok Suvarnabhumi flygplats (BKK)
- New Delhi Indira Gandhi Intl flygplats (DEL)
Air Astana kontaktinformation
- KC IATA-kod
- + 7 727 244 44 77 Ring
- airastana.com Besök
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