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Transport systemet fungerade väl, utsikt och personal utmärkta Nej
Hög standard och service nära Miami airport nej
Hotellets närhet till flygplatsen samt shuttle service. Något dålig luft i rummen.
nära flygplatsen, charter till o från flygplatsen ingår personalen kan inte engelska.frukosten dyr 22 d + tax
Närheten till flygplatsen och en effektiv shuttle gör det till ett perfekt hotell att vila upp sig på innan man fortsätter sin resa.Utmärkt stop-over hotell.
Bra läge vid Bayside Marketplace! Ett tjusigt hotell, men med tråkig personal.Ha med många dollarsedlar, eftersom alla vill ha tips så fort de hjälper till med något. Vi hade frukost inkluderat i priset, men det blev problem med detta och receptionen var tvungen att undersöka detta vid utcheckningen. Vill man bo näraBayside är Holiday Inn ett mycket bättre alternativ. Trevligare och billigare!
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Not much Pool next to very busy highway
Nice hotel Mold in bathroom and do not validate parking
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Suit was really nice and not expensive
Nothing Front desk rude and not interested in help
Could not get room service. No free internet No wake up call
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
It was a great place to stay!
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
The staff was pleasant and helpful. The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
No good signal tv, I can not go to pool for private pool party.
Location and staff Dirty, loudy, parking, people hosted.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Hotel facilities seemed good but couldn't use many of them. Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
Door staff and reception were very competent.
Nice ambience and services. Excellent food.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Very nice rooms and staff were great. View from rooms was also very nice.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
Otroligt att bo vid ett lyxhotell stort som sjutton men med nästan inga gäster p g a ombyggnad. Ni måste upplysa om detta!!!!!!! Sedan var upplevelsen ändå fantastiskt. Vilket hotell när det blir klart i höst!!! Och vilken betjäning. Utmärkt!!! Utebliven information om renovering av hotellet fanns inte hos er. Det gör mig väldigt förbannad!!! Trots allt älskade vi hotellet. Fantastiskt hotell. Nästan ensamma på ett lyxhotell med superb betjäning och komfort. Men som sagt, det borde framgå vid bokningen att hotellet är under stor renovering (50% stängt). Ändå rankar mina ungar detta som det bästa hotell de har bott vid!! Utmärkt service !
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
Inte Mycket Kan Jag Säga!!! Rörigt, dåligt med personal man fick bära upp o ner bagagen själv, man kunde höra som ett brandlarm var femte minut från vår toalett, vi sa till men ingenting gjordes!!!
Bra läge nära flygplatsen. Stort och bra rum som ej stördes av flygbullret.
Fantastiskt fint hotell. Hade gärna sett att det fanns en frukostmatsal.
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
Amazing staff, great dinning
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
It was overall a fantastic hotel, would stay again The construction
Close to the bus stop & mover Beautiful scenery Far from the beach
I got a very good deal for how nice the hotel was. the food was good. the bed was super comfortable. very close by to everything. tv kept messing up
Room was clean and bed was comfortable. 1) Status was not recognized. Although we booked thru agent, other brands still recognize it. They are even stingy on the complementary bottles of water.. which is funny. I will not give Hilton into priority consideration in the future. 2) Some residents were definitely smoking pot inside the room. 3) We had 4 people checking in and were only given 3 towels.... which is very much ridiculous. 4) The bed was not set up in a tidy manner, and the trash can and empty bottles were not removed after the room cleaning.. that was a very bad experience.
clean very friendly convenient great view pay to park pay for internet
the water in our shower where not hot .. it was late and we stayed only one night to we didnt say any thing ..
I was pleased with the amenities and cleanliness. The location was also a major plus. Parking was not included in the service offering neither wqs internet.
everything was perfect none
getting old.... hope it´s renewed in the future
Staff were friendly. You must take two hotels to get down from your room to the motor court if you take your car out of valet or take three elevators if you self parked...?
Location, room, view was great! Expensive parking fee
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
The breakfast is good!! The parking is expensive!!
Great pool area It would been nice if breakfast was included
Staff was friendly and helpful
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Desk staff particularly friendly and helpful.
The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
they excell in all the service,
The rate is very fair, near the airport, with free shuttle service. They were sold out, and they put me a handicaped person room. But nothing very disgusting.
the staff, the breakfast, the jacuzzi, the comfort, the rate... wow!!! I will be back!
A great place to stay. Rooms are great. Breakfast was awsome. Only two things I can say that disappointed me. First location to the beaches. Second no pool. I would stay again as long as I was not going to the beach.
The hotel was very clean and organized, Jesus was extremely helpful, he went out of his way to accommodate us. I would recommend to others. Airport pickup took more than an hour, I think they forgot I had called.
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
Staff perfect Eating area could be larger
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
"Rooms were nice Food and service in the bar were excellent Parking situation was inconvenient and expensive. The elevator situation is a disaster
Bar staff really stepped up to meet our needs whether or not requests applied to them
Revamped lobby since 2015. The restaurant/bar is great. Free cofffe in mornings and cocktail in evening. Room is clean. It's small but works fine for 1 or 2 travelers. Good access to downtown and easy to get to south beach. Staff this time was much more welcoming than 1 year ago. No complaints. I wouldn't say it's romantic or water front. May not be a great place for beach goers (small room and bathroom) I could imagine sand getting everywhere. Bathrooms are small and not sure fan works.
Very close to Metro (People Mover) for Little Havana. Happy hour in the hotel lobby bar includes one complimentary alcoholic beverage. Concierge was very helpful as was the staff, and very friendly. Shuttle services are available to take you to the port/ships and can be scheduled according to your needs. Rates vary depending upon how many people are scheduled to shuttle at that time, but reasonable (for 2people - $6 each). Close to 7-11, grocery stores, downtown Miami and restaurants. Would definitely stay again.
When arriving we were told we didnt have a room that we had lready reserved. They then contacted another hotel and moved us there. When arriving at the next hotel we were told they didnt have the room that YVE said they had for us. The desk at YVE assured us the hotel we were moved to had a room with 2 double bed waiting. Come to find out that was a lie. We had to give our teenage kids roll away bed and crowd the room. All around a mess and inconvienience we did not need at 9:30 pm. I will never attempt to stay at YVE again, even if it was free!! They suck.
Clean hotel. Clean updated room They could not find my reservation I booked through Kayak. No record of it in their computer. This caused a delay in access to my room. At times the lobby was a bit noisy with loud music
Location Very noisy. Walls are paper thin. Elevators are extremely slow and small Would not stay there again !
great location small bathroom loud air conditioner
When I got to hotel they had no reservation for me. I had my confirmation number and voucher to show I had paid for room and they had no record of it. They were full and initial said they could not find a room . This was very distressing because after a long day of work and travel I needed to get to into my room to prepare for an extremely important interview scheduled for early next morning . I am a young single woman and had never been to Miami so was unsure of where to go not knowing the area. After a stressful hour or more of waiting finally got the last room in hotel. The hotel staff were friendly but it was an extremely stressful situation. The interview following morning was most important for my future.
Rejoicing with GRATITUDE for superb access to the Arena, Port, and Beach!
Room was clean, staff were nice and professional Bathroom size was small almost like a cruise ship of airplane
Location! The room and the bathroom was way too small, the window was above our sight so couldn't see anything outside. I would not suggest anyone stay there. I did not enjoy my stay at all.
Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room
We found the staff and facilities to be excellent - very clean and well equipped rooms, and good restaurant and leisure facilities
This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.
Rena rum, närheten till shopping och att det ligger på flygplatsen.
Närhet till flygplats vid tidigaa flyg Rummen ganska ofräscha och utsikten bedrövlig. Kändes som ett urtrist hotell.
Att det låg perfekt i anslutning till flygplatsen. Dom ringde till rummet kl 22.oo för att det hade blivit något krångel med bokningen.