Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
It was clean, well-appointed, in a great, central location, comfortable & staffed with friendly, welcoming, helpful staff. They even had a phone/MP3 dock w/ speakers & alarm by the bed, which was really nice & handy. As with most SF hotels the price is a little steep, but more reasonable than many. The cable cars were a little noisy, but didn't really bother us. Valet was over $50 for 24 hrs, but that's kinda how it goes in SF.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Mood Took too long to check-in
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Good location I had stayed there many years ago when the hotel was a 5 star property and was disappointed to see that it was now a 3 star.
Liked the location and how nicely appointed the hotel was
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
The location and our room size No complaints
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
smallest room ever experienced for a first class hotel and not worth the cost.
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
Poor internet connetion
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
oerhort trevligt bemotande vid incheckning. De tog tid pa sig med karta och hjalpte oss att ta oss runt. Liksom ovriga amerikanska hotell saknar jag skinka och ost till frukosten.
Rimligt pris för en familj med tonårsbarn att kunna ta två rum. Lite långt ner till centrum och beklämmande med så många hemlösa på vägen! Kändes lite gammalt och muggigt.
Trevlig och hjälpsam personal, Tillgång till tvättmaskin och litet gym. Bra bussförbindelser till olika delar av San Francisco. Blev inte städat förrän 3 dagen pga att städerskan inte kom förrän efter kl 15 då vi redan var tillbaka från vår stadsvandring.
Helt okej hotell med utmärkt läge. Trång i fukostrummet och en ganska pover frukost. Men restan var helt okej. Man fick gott och väl vad man betalade för.
Hjälpsam personal. Renligt, snyggt. Bra läge Frukosten kunde gärna serveras till 09.30. Något små rum
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
Extremely helpful staff.
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Though expensive, everything was top notch.
Very good service and location.
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
Everything! Location and comfort were perfect.
Location, design and helpful staff I wish the corner round rooms were more affordable
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
The hotel was very pleasant. The rooms are lovely and comfortable.
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The hotel was fabulously quaint and centrally located to all that I chose to do in S.F. I and my roomie truly enjoyed our stay and will come again.
the staff were great - in the resturant - great that the staff remenbered what we wanted for drinks - nice to have the hotel happy hour no fridege - but htat seems to be the norm in USA
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
the room was comfortable ,the hotel staff were excellent.
Our stay at this hotel was first class. The reception staff are very welcoming and extremely helpful. Rooms were spacious, spotlessly clean and had wonderful beds. A great experience - and so green too The restaurant Saha is massively overpriced and poor quality compared with other similar establishments in the area. Would not recommend eating here. Plus they had the nerve to add a 20% service charge to the bill as we were international guests staying at the hotel. A rip off
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
The staff were very friendly, the service was wonderful. The atmosphere they create in the evenings with the free wine was very nice. The hotel was very noisy - you could hear people in the hall and in other rooms as well as everything happening on the street.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
The location is perfect. Close to the city center, easy walking distance to anything and everything. Fly next door is excellent and the breakfast at Saba was great.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
They were accommodating and nice
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Great location great front desk people beautiful view Drink left in room from previous occupant
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Very clean my friendly atmosphere. Nothing
Great staff, beautiful hotel, good location
Everything else was great Price for parking
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Bed and quietness Location not the best, but it is San Francisco...
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
Lyxig lobby, fantastisk utsikt, stort rum med alla bekvämligheter och mycket professionell och trevlig personal. Frukostbuffet man kommer ihåg. 5 stjärnigt in i minsta detalj. 8 dollar + skatt för en liten flaska vatten i minibaren. Ligger högst upp på Nob Hill och i en stad känd för sina branta backar med väldigt få taxibilar blev det mycket tunga och långa promenader upp och nerför backarna.
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Great staff, newly remodeled rooms and location was perfect. Nothing
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
A great location and views A little pricey
Comfortable room and good location. Noise level was fine despite being on the same street as the cable car. A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Room service was good, bed, pillows & frette Sheets were excellent. Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Nice people. This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Historic Great location Staff was super friendly and helpful especially the valet Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Decent location, nice hotel. Don't like the weekend charge for "top of the mark" tourist trap.
Location is good, close to everything I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Rummen är stora, jag fick ett rum med två Queen-size sängar för en person. Badrummet var litet och slitet. Det kändes på det hela taget som hotell med mycket lägre standard relaterat till andra hotell i närheten som jag också bott på med samma antal stjärnor. Dessutom var hotellet väldigt lyhört, och min kollega som bodde i ett rum tvärs över korridoren hörde vad grannarna i rummet intill pratade om - inte en höjdare. Jag fick dessutom betala extra för Internet vilket ingick i priset på det andra hotellet.
Getting upgraded to a suite at no cost. Kind of loud from street noise
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Location and sercice Internet access no
Not my favorite bed.
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.