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The parking structure is excellent in an area that's hard to park. The location, even though it's a bit south from the action is good. The views from the room and deck are also great. The room is plenty spacious and well layed out. Would stay again. The staff is so, so. Erin was great and gave us an upgrade which we are grateful for. But other staff were not so helpful. The air conditioner is either on or off. If you set a temperature, it simply ignores it. I tried to get it fixed with no result. I was told that all air conditioners work that way. I needed some ice and finally found it on the third floor. The machine was out of order with a sign that says to use the one on the second floor. The layout is difficult to say the least. When I couldn't find it, I asked the front desk where it would be and was told that's in the garage and the entry is through the second floor. Enough said.
Location was amazing and price was great. Pool, breakfast and view was our favorite. Our room was on the first floor and when we walked in we noticed it was damp in the room. Then we noticed that our room was half underground. So we figured for 1 night, with the location and price that we would just deal with it. Later that night after going out for cocktails and dinner we came back into the room to find that it was still really damp like an old basement even with the air conditioning on high for hours. After reading all the ridiculous rules and instructions about the whirlpool we got in to find out non of the controls worked so it was an all or nothing experience. Hours later in the middle of the night I awoke to the air conditioning make loud noises. In the morning I found that the carpet around the whirlpool was wet due to some kind of leak from the water closet. Also no air conditioning in the bathroom. All and all the place was very nice but they didn't offer any discount or anything for our experience. *don't stay on the first floor.
Great staff, hotel and overall experience. Very well maintained. Clean and they pay attention to the little things. The staff went out of their way to make sure our stay was great. We will defiantly be staying there again next trip without a doubt. The one thing that stood out to me immediately was the doors to the rooms.. they were structured in a way to be secure, safe and worry free when you left the room. A little pricy, but honestly you get your money's worth.
Breakfast, view, accessible! Great deal for the money! Pool was kind of shabby, needed upgrade. Very difficult to get in n out of bathtub for showering!
Location,location. Aliso Viejo beach is always our destination beach, when we go into the laguna area. Very convenient location. We were a little worried when we arrived to our front hotel room, to find it was right next to the breakfast area. It actually turned out to be a perfect location, woke up and strolled right next door to eat. Food was great! Great access into the city after breakfast. No complaints, will definitely be back.
I love the location and the room. I did not like that no one informed me that paying for beach-side view would include the 7am wake up from street construction crew that was directly below me. Jackhammers going at 8am which at that point I decided to not extend my stay and check out! If I had known I would have never even stayed there in the first place!!!
Ligger mellan Highway 1 och havet. Vi fick byta mot ett rum närmare havet än ett mot Highway 1(mycke trafik). Trevligare att lyssna på vågorna. Personalen drog av 20 $ pga oljud från hotellrenoveringar i området. Havet och poolen några meter från rummet. Tillfälliga
The views No air conditioning
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
Charm and the outstanding staff None.
Great location They are doing 'renovation' so I'll give them the benefit of the doubt but the hotel just seemed 'tired' Rooms are very small. Rooftop deck is great but super crowded and we were never able to get a table in the evenings
quaint and cozy and a great location room was a bit small
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Loved the location. Also very friendly staff and included buffet breakfast was nice. Room was very small and dark. While it was clean, the carpet was old/ dingy.
This guest did not leave comments about this hotel.
Location to beach. Safe and fridge in room. Great hotel staff--very friendly. Fabulous hot breakfast--great food w fresh fruit, crispy bacon & hot coffee. Room was hot. They provided a portable ac but it didn't work & was extremely loud. After replacing it twice, the 3rd unit worked. Used ear plugs & cover our heads w pillows to get any sleep! I will never stay on 1st floor again!
Bizarrely decorated room (room had been redone recently) that made me feel like I was in medieval times. Weird. Breakfast was good and the hostess there was very friendly. IT IS SO LOUD I COULDN'T BELIEVE IT! To get to my room, I had to walk by the public men's and ladies rooms which patrons of the very loud and busy bar use. 15 people waiting in line, blocking the hallway, and at one point, someone vomited. Not pleasant.
every hotel staff is friendly! beach access! free parking, free breakfast small bathroom
Very friendly and efficient staff! No microwave in the room but the staff was able to heat something for me. I love their bed and pillows. I haven't slept that well in months! Thank you! The price of the room did not include parking. No breakfast options available besides coffee. Plus I incurred several road tolls traveling to and from the location because there was only one way to get there.
The staff is very friendly and accommodating The housekeeping in the room was not very good. The robe was not hung up. The bathtub and basin did not drain very well. The room was a bit noisy from people sitting out by the pool. The air conditioning was very loud and not very effective. The room had a stale air from lack of circulation.
The Laguna Beach House was recently renovated by new owners, so everything was very clean, white and bright, with excellent beach décor, comfortable beds and a hip vibe. The people at the front desk were so kind and helpful, making restaurant suggestions and offering to make reservations. They even offer an umbrella, towels and chairs to take down to the beach a short 5 minute walk away. We will be back! Nothing. Stay was fantastic.
The room was clean and had a great view of the ocean The tub needs to be replaced. It was old and looked like it seen better days.
The renovations really turned LB House into something special. Staff are great people. Location is amazing. Rooms are great. I grew up in Laguna Beach and often the hotels seem to assume that Laguna will "sell itself" and they don't have to put the effort in, but this hotel isn't like that. Nothing I don't like about LB House. Place is sweet.
We only stayed one night but felt so comfortable the moment we walked in. You can park right in the hotel for only $15 a day and it is just a few steps into the hotel from the parking garage! There are only 36 rooms so it feels more comfortable then a large hotel. The rooms are so cute and fit the beach vibe. The staff are very nice and helpful. They had a bunch of great amenities like, milk and cookies at the end of the night, wine hour, a fire pit down by the pool to hang out by, and coffee/yogurt & granola in the morning. We will be coming back for a longer stay!
Awesome location, great value. The whole "surf hotel" vibe is well done. You can walk right into town along the beachfront promenade. As a added bonus, the hotel coffee is actually pretty good.
Great staff, comfortable rooms. A little noisy off of 101 but not too bad.
Wonderful location near Heisler Park and walk to town, beach, restaurants. Staff was exceptionally friendly, helpful and happy. Loved being greeted so positively! Rooms were clean and luxurious - loved balcony for morning coffee. Truly wished we stayed longer.
Helpful and friendly staff upgraded my teenage son and I to 2 queen beds (only 1 King was available online when I booked). The rooms were lovely and clean, very comfy beds. Located walking distance to beach. Great pool, hot tub, fire pit for evening/afternoon use. Had a great time. Had a downstairs room and the ceiling/floor above was very squeaky so when occupants above moved around you could hear every step...difficult to sleep through.
Our stay was absolutely wonderful. The room was big and gorgeous, the pool and amenities were lovely, and the staff was very warm. The homemade milk and cookies at night and yogurt and granola in the morning sealed the deal. We missed the wine hour but I'm sure it was lovely. For a birthday getaway, this place was wonderful. We would definitely come back again! Thank you!
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
The guy who poured our wine was great! That's a great thing to have. The staff was great too
The staff went above & beyond to make our stay fabulous!!
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
Room was very comfortable. Perfect location and beautiful views
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
Walking distance to beach, shopping, and all of Laguna's great dining. Also right near grocery store.
Location Rooms were in the small side
The staff was very friendly. I felt like family! No microwave in the room
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
No air conditioning. Even though it is on the beach, it was impossible to get a breeze to go through the room because there was only one window (in the bathroom) and the balcony door. Light fixtures, towel rack needs revamping. However, the price is incredible for the location and lots of restaurants, shopping and activities within walking distance.
I was very excited because my wife and I arrived at night, but the rooms need a major overhaul. We did not want to step on the carpet with our bare feet because they were so gross. I felt like I was catch a disease from the carpet and bedspread.
There was no air conditioning so I brought a fan from home and we also used one of theirs and had them running the whole time. If you stay in a ocean view room, I think one wouldn't be disappointed. for a beach front property, we were very happy with our stay. So much in fact, my husband wanted me to book another night! I did find some things that definetely needed replacing, but I think that is just wear and tear with being on the beach. You can't beat the location, and parking is a tad tight, but we thankfully got there early, and found a spot and left the car for the entire stay! There is a free trolley that will take you into town so you will not need your car. I found the staff very helpful when I had questions. The maintenence and desk staff were VERY helpful and pleasant. The b-fast provided is something to get you through to lunch and is very much what a continential b-fast is supposed to be. Some people wrote how awful it was, but I don't think croisants would warrant that com...
This place was so bad. I had to change rooms twice due to the carpets being wet. Then I was not able to get the heat on. The breakfast was so bad....just go out for breakfast.
Our anniversary trip to Laguna was great. The Capri hotel was clean and we had the honeymoon suite with a fireplace. We had a great time, and the hotel was good. We had a great dinner in town and walked down the beach at night. Overall a great anniversary experience.
I feel that they could take better care of the rooms. The gardens were beautiful. We had to request a clean bed cover for the bed. We had stains. The toilet back up a couple of times but they were quick to fix it. We had to ask for towels. There were four of us and they didn't treat us like it. We had to ask for extra everything. We had to go and get soap the second day. The maid left none. The people who ran it were very nice. No I wouldn't stay with them again
For starters...the hotel is not as nice as it seems in their website. It is much smaller and it smells. If you are a woman I would strongly suggest to stay away from this hotel. The staff are rude and condescending. The phone, the fridge and the lock were busted and no attempts were made to fix them. The only good thing this hotel has going for it is its location. Other than that...it's just not worth it!
there was never more than 1 person at the front desk, and they were always backed up. rooms needed remodeling in fact they asked after 3 days if we would move to another room to accomodate a carpet man coming in. we said no. horrible housekeeping and rooms in great need of upgradin.
This hotel has become me and my wifes favorite place on earth! she and i had a wonderful time in our room the view was breath taking the tv had a dvd player and vhs which was a bonus since we had just bought movies for home there was a mini refridgerator in the room which was good for the wine it was very comfortable i loved it
Our experience here was not a good one. The room phone was not connected and there was not a remote for television. All the furniture was old and cheap. There was not an air-conditioner (my mistake for not checking on that). The fan for the room was very small and poorly located and therefore could not cool down the room. The bedding was just adequate. Overall, I felt this room was not worth the mopey we paid. We had to park off site because there was insufficient parking on site. I understand this is common for the beach, but the parking spaces at the off site facility were very small (and my car is not!). I will not stay here again.\n
Very overrated and over priced. The only thing it has going for it is that it is on the beach. Our room's shower didn't work and patio locks were broken. Both staff members were snotty and not helpful. They gave us a new room after much hassle. That room didn't have a remote for the TV and the phone did not work. Everything in the room was old and broken. Closet doors hard to use, no air conditioning.The pictures of the hotel provided online make it look very fancy. It is a typical, run down beach hotel. All it has going for it is that it is on the beautiful Laguna beach. Wont go there again!
DO NOT STAY HERE. 2 story hotel complex, with no elevator. No air conditioning. Sure, you can open the windows for ventilation, but then everyone that walks by can see everything you're doing unless you close the really thick curtains, which don't allow in the breeze. So if you're getting ready to go out, you either lose privacy by opening the curtains, or get ready in your unventilated room. And at night, if you leave the balcony and windows open for air, you don't have a screen or anything, so technically someone could reach in or if the balcony is close to the walkway, they could walk in to your room. I'm 5 foot 1, and I practically had to duck to wash my hair in the shower (not an exaggeration). The hot water/cold water gauge didn't work, so you'd have to guess which way was which, and sometimes once you thought you got it right, it just went the complete opposite temperature mid shower. The towel rack fell when I went to pull off the towel. Staff couldn't find my confirmation at c...
closer to the park and beach than i anticipated, and an easy walk to restaurants traffic noise is almost unbearable. otherwise, minor: garbage behind the night stand, a bulb burned out, smokers by the pool.
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Great value and location. Wish there was a hot tub.
I love the location. Very close to the beach, restaurants, Ocean Ave. gas station, market. Also, I love the post card. It's a great way to remember the name and location. I sent 12 cards to my family and friends. The heated pool and fireplace was relaxing
Pros: Amazing Location, Friendly Staff, Property Facility, Pool, Beach Access, Comfy bed and good Decor. Will come back for a stay at this place again in future. Cons: The shower DOESN'T spit out uniform hot and cold water, The pillows were very old and clumsy - can do with some new pillows.
Location! It's getting old like me.
Cleanliness Pool area Breakfast wifi Garden area was very relaxing Free car parking Free towels and beach shade Free shuttle bus in Laguna beach everywhere No safe Some staff attitude was inappropriate about returning towels, even though they were returned at the pool area, rather than reception. Very pedantic
I love being so close to the beach. The staff is super friendly and very accommodating. The rooms are a bit dated, but are clean and comfortable. The atmosphere is relaxing, and the continental breakfast is very nice.
Swimming pool and sea view were so beautiful the room is a little small
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Excellent in nearly every way, especially if you're looking for nice design and great location just across PCH from the coast. The only negative for us was that my lady works night shift and since these rooms have skylights which illuminate the rooms nicely during daylight hours...Nice touch and wonderful, but in our case it was a challenge to sleep during the day.
It is not a hotel. It is rooms over stores in a shopping area. There is no elevator, no lobby, no valet, with only a floating staircase. Everything. Office which was only a desk in a room was closed when I got there at 10:00. Note said call a number which did not answer the first time I called. No lobby, valet,or elevator, rooms above stores, floating stairs so could not roll luggage up.
Clean and modern The TV in the next room was on all night
Kitchenette & larger bathroom with roomy tub/shower combo. Comfortable bed (Tempur-pedic). Self-parking. Cable box in closet. Light outside of fogged glass door is on (no switch to turn off) until very late at night & makes room 'light' even though blackout curtain covering window.
Great bed. Room clean and outside sitting area was very lovely and comfortable. The kitchenette area was very helpful. The two little refrigerators were useful. The room was dark. There was minimal overhead lighting and no lamps. The couch was uncomfortable. The cabinets in the kitchen were more like pull out drawers and two were difficult to open due to their weight. Noisy due to chatty people and traffic.
location and cleanness. Room was big. I did not like stuff, there was no one and nobody could help us with our luggage, second floor without elevator. Public spaces very poor and ugly.
Great location. Room was very comfortable Only complaint is the faucet to the bathroom sink was broken/loose so you had to be careful when using it to not further damage it. Other then that great place to stay and I'll definitely return in the future.
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Location, friendliness, security. Cable box in closet. Wouldn't work with the remote
Great place. Perfect location with 2 minute walk to private beach. simple and not a big hotel but very nice rooms. owner is really awesome and actually gave us a free bottle of wine.
I had a truly great experience at this inn. Firstly, it is owned and operated by the nicest people! Very warm and easy-going. You feel very welcome immediately. Second, the location is amazing. Just a short walk from a gorgeous park and beach. Ocean views from the third building are very pretty and soothing. Definitely try and book that building. Also, interiors of rooms are all newly updated with a contemporary stylish decor. Beds are simply perfect. They were designed just for the inn as part of their renovations. Not too soft, not too firm - just right. Very similar to beds at Four Seasons!! Made to the same specs, I believe. Bathrooms are really high-end with two shower heads, one rainfall, beautiful fixtures, etc. . The owner mentioned that they are waiting for permits to do exterior renovations, so don't be concerned that the outside is not updated! Excellent value in Laguna with the nicest people and gorgeous location. Highly recommend.
After a 10 hour drive I was really looking forward to a hot bath. The water was tepid. The owner said to just let the water run. Which I did and it never got hot. I had such sore muscles and a cold bath didn't help nor did the owner take me seriously. The next night I was switched to a different room. (The hotel was 85% empty) The water was hot there. However I was not compensated anything for the first night cold bath. I won't be back.
The rooms appeared old.. I will not stay here again The rooms appeared old. The the cover bedding did nt looked appealing
Location, the staff & ocean view Flat pillows ðŸ˜’
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So relaxing and peaceful, guests treated like family. Cooked to order breakfast in the lovely garden is superb, wine & appetizers while enjoying sunset, massage & mineral spa & above pool. Many room styles,luxury bedding & amenities, WIFI, garden seating. no, will return again
Unique furnishings and hotel. Perfect atmosphere Limited parking. But nice area if you have to park on street.