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Trevligt rum och bemötande.God mat och trevlig personal.Trevlig utsikt vid floden och kul med alla kanotister som åkte förbi. Bra med parkering på gården. Nej
Vårt rum var mycket trevligt med utsikt över floden Arno. Personalen var mycket trevlig. Det var lite väl omständliga regler kring poolen och begränsade öppetider. Innergården var liten men trevlig, synd att poolen mest var för syns skull. Passar inte om man har små barn som vill bada och leka i poolen och inte bara använda den för att svalka av sig.
Perfekt läge mitt i det historiska centrumet. Härlig design. Utmärkt personal. Bra städning. Fina rum. Varning för att ta in hyrbilen till centrum - mycket dyrt med garage alternativt höga böter!
Frukusten och frukustpersonalen var en höjdare. Luftkonditioneringen och markiser för fönster var delvis ur funktion, man förväntar sig mer i helhet av ett 5 tjärnigt hotell
excellent concierge and service
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Staff courtesy Bathroom very poor for a 5 star hotel, in need of maintenance. Breakfast extremely poor and still cost an additional €26!!. Junior suite of lower quality than expected, it was basically a large double room!
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Friendly staff, great room
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
The location was excellent the service was good and the rooms were small but high tec
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Best location Location and the room
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
excellent friendly staff provided great service
hotel's placement is perfect. hotel was good .
Hyfsat bra läge, nära till flygbuss och station, 10-15 min promenad in till Florens historiska centrum. Serviceinriktad, hjälpsam personal, utmärkt, rymligt och fräscht boende med altan, bra frukost. Nej
Frukost bra, hyfsat läge, OK rum, fräscht badrum, gratis parkering, bra personal
Fräscha rum, bra läge. Inte illa direkt, men jag tycker gått att man kan bjuda på internetuppkopplingen. Det var lite snålt!! Det kostade 5 EUR för 30 min.
Personalen i receptionen var otroligt hjälpsamma och trevliga, på en nivå som låg utöver deras arbete. Frukosten var mycket bra. Hotellet och rummet var väldigt fräscht.
enkelt och smidigt att det försvann 200 euro från vårat rum. Inte OK!
The views were stunning and superb facilities. Gourmet dining with elegant surroundings. nothing to complain about
the 25 euros per breakfast for one person is too expensive I think.
the feeling of luxury, calm, and amazing view over the whold of Florence. The staff were considerate, very helpful , quite perfect.
Spent two nights there in November 2014. Excellent service, room, and amenities. Would definitely return. I can say without equivocation that I would return. Fabulous views of Florence! Tea served in the salon each afternoon. Gorgeous linens. Attentive service. This is a my hotel when I return to Florence!!
Nothing specific stood out The service is erratic and at times poor The cleanliness of the crockery (dried sugar on a coffee spoon) and the level of crockery (cracked cup) is not on par with its star rating The rooms already look like they need redecorating and 'romantic room' is in fact a very small room with a limited view of the grounds and Florence. Drinks and meals were prohibitively costly in the hotel We were woken at night by inconsiderate guests arriving late and by the sound of the luggage trollies. The noise was dealt with quickly by the concierge, but you also get noise from a neighbouring campsite (tannoy announcements) which can be quite disconcerting!
The whole stay was excellent. Service top class, views amazing, room outstanding, roof terrace unbeatable in Florence. I will go back and recommend others to stay whenever in Florence.
I cannot accept that the overnight price of euros299.00does not include breakast! A fabulous location but I have stayed in better hotels before for a lot less! The air conditioning in the annexe was locked on 25.5c and could not be reduced.the room was like a sauna.we stayed at the hotel to attend a wedding on site.the dinner service was poor-at one stage the cutlery ran out.they should be used to mass catering!take care concerning mosquitoes.these seem to be endemic in florence and 5 stars do not stop you from getting bitten.we have come home with numerous bites!
The location is surely impressive and the staff extremely super nice and helpfull. the free shuttle service is absolutely fantastic! There are a few things that I was not happy about: the bed mattress was old and had a big hole in the middle that made our sleep extremely uncomfortable. they didn't even have a selection of pillows, but only one standard, that , in a hotel room that costs 299 euros per night is not acceptable. the breakfast was totally not worthed 25 euros per person ( they should really have it included in the price). For how perfect is a view , and we all know how important is a room with a view in Florence, they are located next to a camping ground, and in the middle of the night and early in the morning, the camping ground management was calling people with megaphones to move their cars.... ad was utterly annoying and loud!
very friendly staff and very nice restaurant. One of our best meals in Florence. Thanks for the wonderfully chilled bottle of Champagne in our room, on arrival, was a wonderful touch! We will stay there again. Shuttle services needs to be extended in hours and also drop folks in the middle of the town as opposed to the bridge.
I love that hotel, everything was perfect!
The building looked beautiful, and it was close to the Tuscan country side. Staff was very helpful and the food was really good. There isn't really much negative things to say here, however I would improve the shuttle service to different locations, ex the Terminal. Also, TV has to have more English channels , that helps relax after a long day of walking.
the old world feel in the rooms. The interior in the public spaces could use some serious attention! It feels cheap and not on the level of a genuine 5 star hotel. Overall needs tasteful direction and overhaul. Restaurant bill for 2 was almost 90 euros for 2 glasses of wine, 2 pastas, and 1 dessert. Each glass of house wine they offered me was 16 euros each. I have dined at many restaurants in Italy ranging from michelin star to amazing local family restaurants therefore I am quite confident to say this was expensive for what is was. The food was standard for what you can expect in any decent Italian kitchen however you can head down the road to find many nicer restaurants that will be over half the price for the same thing. Moreover the interior of the restaurant feels like a cheap Chinese restaurant with an interior inspired by Versace in the 90's.
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
the overall high level of service and luxury appointments
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
great service. Beautiful hotel
The rooms need more ligth
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
The staff was excellent, and the restaurant also I was missing a swimmingpool
Excellent service from an outstanding staff. We were completely satisfied !
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
It is an elegant hotel, and nicely located.
Excellent staff, lovely clean rooms, very good bed, nice shower too
The best hotel in the world! No
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Bra läge trevligt med trädgård Personalen var snorkig vilket inte passar sig på ett 5 stjärnigt hotell.Städningen av badrummet dålig
Standard dubbelrum är små och ligger på bottenplan, blev dock uppgraderad då de försöker ta hand om gäster i dåliga tider. Det nya rummet var fantastiskt men jag hade aldrig betalat det ordinarie pris som de egentligen begärde. Vacker gård och lugnt läge på hotellet. Nej
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Service - reception and restaurants It's pricy
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Being upgraded to a small suite overlooking the river. Nothing
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
position,size of room,friendly staff,good breakfast ,parkinng
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
good service small room, no window view
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
Great place and a great location Very Homey
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
good location as easy to walk to city centre, lovely surroundings. rooms large and airy, nice orginality to them .resturant is also good and breakfast lovely. no
the hotel is old one, and it miss a lot of facility that we usually find in 5 star hotel... Sona...etc. the room is not comfort enough compare to value.
A small,quiet, luxury hotel near to the Swiss/British cemetry and bordering onto a public park (too often used by dog owners). Nice bar and public rooms and a small dining room - the garden restaurant was closed during our winter stay. The staff were extremely helpful. Although the hotel is located in a good quiet position - only 12 minutes walk from the cathedral, the walk into town passing grimy buildings covered in graffity was depressing. The best route is down the SW side of the park and then in along Via Pietrapiana that leads to Via del Corso.
their satff and cooperation if we ask about material that we need during pour stay. I would rated this hotel as two or three stars hotel maximum. I was decieved and shocked as it is rated as five stars hotel in internet web page. Room are stated for three occumpants in one bed room and beds just facing each others no roomto walk in between, bath room door with no lock?, small TV screen? It is absolulety does not worth the money we paid for the stay.
Location near the city center, some rooms have nice view Poor breakfast, very expensive parking (taking into account the expensive room rate), overall very expensive for services provided
The bathroom tub was quite dirty, the lights had a constant problem, the staff was not very friendly.
Very pleasant hotel in a good location. Concierge very helpful when we tried to find out whether the airport was closed or not due to the volcanic cloud. Nice garden area but were unable to use this as it rained throughout our stay. Bathroom cramped and could be updated. Our room was next to the lift, which made a peculiar creaking noise throughout the night.
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
very good hotel very helpful staff!everything was perfect no
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
It was one of the places I have ever been ther eis nothing to complain
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff