Hitta billiga flyg med Peruvian

Terrible customer service.

Minus: My father died two days before our trip. They would do nothing to help with our ticket...no credit, no refund, no partial refund.

Plus: I think the service on the plane was good

Minus: I had an incident were while visiting Peru one of my kids was extremely sick. With a Dr notes and everything no-one - NO one was able to assist us to change the reservation for another day. I was incredibly disappointed since in many other airlines they are very nice and try to help you. In your case I was asked to pay for all my family so I will not recommend your Merlin in the future. It is very upsetting that in cases like this an Airline your size can help a family. Any questions please don't hesitate to contact me. Patricia Coman

It's was late for 6 hours

Minus: Late for 6 hours

Delays, poor communication, lack of responsibility

Plus: The flight attendants were nice. The ride was smooth.

Minus: Firstly, this is the second time I've flown w this airline, and for the second time in delayed, it cost me extra money and the overall experience was a headache. My flight was scheduled to leave at 9:30 a and did not leave until 2:30-3p. This delay was caused because they needed 24 ppl to volunteer to get off the plane because it was too heavy. After that, We were on the taxi ground in the airplane for 3 hours. When we finally took off, they told us they didn't have enough gas to make the 1 hour flight from Cuzco to Lima so we had to stop at another airport then go to our destination. We finally landed at 5:45p. To top it off they ran out of water on the flight and the air conditioner was off until the flight took off around 3p. It felt like we were slow baking.

Minus: Flight from Cusco to Lima is routinely 2 hours late or more. I'd never take Peruvian again, try Latam, more flights on time.

Hectic flight delay

Minus: It was chaos finding our flight