Hyrbilar på Anchorage flygplats

Plus: The price would have been reasonable. The convenience of another rental company being right next store with better policies. The ease of penalty free cancelation.

Minus: Be more like the rest of the world and not require a copy of my insurance when its in my car 200 miles away. I had endured this once before. I got in and was ready to go only to learn I couldn't rent the car because you needed a copy of my insurance. A first in all my years of renting cars. I couldnt recall which company that was at the time of this reservation so to avoid that issue happening again. After making my reservation. I called to make sure. And was told nope. As long as your using a major credit card, which is consistent with the rest of the world, you should be fine. So, I show up only to have that contradicted. And Im told oh everyone here knows that. Well ..... apparently everyone does not. And I took my business down a few counters where they don't require that. I was also told yah if your a resident we need proof but if non resident. We don't. What? The seems backwards but hey.I have a credit card with coverage. And two auto polices that cover rentals. But other than a company offering me coverage for a fee. Ive never had to provide proof. All over the country. Last time I had to get picked up and driven across town and dig my vehicle out to get my card. And come back etc. Huge delays to my arrival plans. Ridiculous and unacceptable. You guys need to get on the same page. And get WiFi so people can use there phone or laptop to access emails to retrieve a copy if they can successfully get one emailed to them after hours.

Plus: Not much good to say about drop off. They took their time checking in my vehicle, and I was the only one there. Counter person seemed to be only interested in increasing the rental cost.

Minus: I reserved a Jeep SUV through this site. When I arrived at the counter, the counter person offered a vehicle in a class below what I reserved. Upgrade cost. The person at the counter only offered three options for insurance. Cost $40 per day and up. No option to deny insurance.

Minus: Based on the gauge, the car was not full of gas but I was expected to bring it back full. I had to pay an extra $20 in fees above what was shown on Kayak + $500 refundable deposit. Lots dings on the car that were not marked and it is very difficult to see them in a dimly-lit parking garage.