Hyrbilar på Austin Bergstrom Intl flygplats

Plus: Car was good and what we asked for and needed.

Minus: Customer service was awful. I could tell they were following and script and couldn't stray from it. Sent me in a circle with kayak, priceline, and dollar. I will never rent from kayak again.

Plus: Nice car, good conditiin

Minus: Dollar sent me three or four confusing emails, obscuring true cost.

Plus: The staff at the Dallas Love desk was very helpful after our flight was re-routed because of the ice storm.

Minus: The Dollar rental customer support was unhelpful. We ended up spending over 4 times the planned amount because no one could “help” us. This was not a planned vacation that we had saved for, but rather an unplanned expense, we were going down to bring an ill family member home after they had a stroke on vacation. We were already on a tight budget and the car rental experience made at least part of the trip a nightmare. We were told the original deposit would be refunded but that has not happened so instead of spending under $200, we have spent over $400 and have two separate security holds of $200 each (we had to do 2 separate rentals, one day each in order to keep the bill under $500 not including holds)

Plus: Car was fine

Minus: Had to use Hertz to check in. Only one person working and wait was very long. Car was dirty inside. Previous damage to outside of vehicle still marked. No one available when vehicle returned.

Plus: I had to cancel the trip due to Covid travel concerns but was not refunded the money which created an awful customer experience.......

Minus: Have self-awareness as a company of what’s happening in the real world and be flexible when travel restrictions are posed on people due to covid and let corporate greed rule the day!

Plus: Nothing

Minus: We waited in line to get the car for almost an hour. They then told us they had none of the midsize SUV’s, which is what we rented. We were charged $200 to get a bigger SUV because we couldn’t fit our passengers and luggage in a car, which is the whole reason we reserved a midsize SUV. After an hour of all the waiting we go out to the spot out car was supposed to be and there was no car. We had to back inside and wait until the clerk could help us. They gave us a different car that was filthy and sounded like it was going to die the entire time. When we returned it we were charged 15% tac and that on top of the $200 extra for the upgrade we didn’t want but weee forced to take were more than the original advertised rental fee. I will NEVER use dolllar rental again.