They didn’t respect our reservation

Minus: We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.

Lack of communication and customer care.

Plus: Car was ok

Minus: They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.

Overcharged for rental

Plus: Please look into why I’m being overcharged and fix it.

Minus: Please refund amount i was overcharged.

Even could not get a car

Plus: Of course, nothing. We even could not get a car and a decent attitude.

Minus: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya

Low pricing lies

Plus: Upgraded to automatic for free since they didn't have a manual car available

Minus: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.

Fraudulent and terrible company

Plus: Car was clean and somewhat new. Original deal sounded good.

Minus: I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.