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The level of service of the Hilton Chain and its luxury
Service was excellent, and the Purple Bar was Fantastic.
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
it was next to the metro station
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
Location and comfort.
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
Location, nice atmosphere On the expensive side
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
location & style
Great atmosphere, helpful staff.
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
Utmärkt centralt läge, rent och snyggt, trevlig personal.
Redan vid ankomsten blev vi positivt överraskade. Mottagandet vid receptionen var välkomnande. När vi kom till rummet blev vi än mer glada. Ett mycket fräscht rum med ett ännu fräschare badrum. Onekligen ett mycket bra hotellval. Vi reser väldigt mycket och bor på väldigt bra hotell och jämfört med dessa höll detta hotell mycket bra. Visserligen saknas större gemensamutrymmen, men det uppvägs genom de små platser som erbjuds att sitta på. Framförallt måste jag påpeka att personalen var mycket serviceminded och satte en ära i att hjälpa till. Eftersom vi är vana med att alltid ha frukost inkluderad i priset, saknade jag en riktig frukost. Anser att det bör inkluderas i priset.
Läget intill Triumfbågen. Perfekt kommunikation med flygplatsen Charles de Gaulle. Närhet till Champs Elysées och bra restuaranger. Charmigt franskt med karaktär, unikt med inredning i empire och en mångfald av tavlor som speglar Napoleon. Representativt. Underbar frukost i vilsam miljö. Nej.
Läget, rummet och utsikten nej
Vi tyckte att var hemtrevligt, gammaldags, personligt Toaletten- där toaspolningen varit trasig och jag fick hela tiden fixa till den efter varje spolning.
Närheten till centrala delar i Paris. Sängarna var stenhårda, kuddarna likaså. Rummet var för litet för två personer,badrum och toalet obefintliga.
Location, staff support, comfort, friendliness
Location & service are really good! They gave me a present at my birthday surprisingly.
Bathroom small and uncomfortable and needs to be redesign
confort of the room
i liked its central location the staff where very knowledgeable and the beds and bed linen were out of this world it was my birthday during our stay and was given a bottle of champagne i disliked the prices
Hotel staff are ok, but need more english speaking staff if possible Location, location
The Location which central to tourist sites + the cleanliness of the room
Please write at least 15 words
superb hotel, superb staff, couldnt do enough for you. yes it is a lot of money, but for a treat and/or special occasion highly, highly reccomended
The location near to everywhere, the bed is extraordinary comfortable ! Only for the breakfast rooms need more improvement, more bigger for more guests.
utsikt mot Eiffel tornet, nära till kommunukationer fick betala extra för utsikt
Prisvärt hotell. bra standard i rummet. bra frukost med möjlighet att sitta utomhus. trevlig servicepersonal vid incheckning på hotellet. centralt
väldigt bra rum, bra frukost men dyr, bra läge på hotellet, rent och snyggt otrevlig personal i receptionen när vi kom, senare bra personal, dålig luft i rummet, vid tex som nu en strejk så borde de haft en site uppe (dator) där man kunde se senaste nytt översatt till engelska även om jag pratar franska så är det svårt att förstå denna typ av info
Otroligt trevlig och bra personal. De drog sig inte för att skoja lite eller hänga på skämt. Mycket service minded. Hotellet har ett utomordentligt bra läge med gångavstånd till I stort sett allt man vill ha I Paris. I stort var vi nöjda med hotellet, men, hotellet är rejält slitet vilket drog ner upplevelsen kraftigt. Man kände inte att man gärna satt på hotellet utan snarare att vi ville spendera så lite tid som möjligt där pga av att det kändes trist.
Fantastisk personal, superfina rum. Perfekt läge
The interior design was great! If you like modern design you'll love it and all the furniture is as good as brand new. If you like fluffy carpets you should look elsewhere. It is fairly quiet at night. The staff speaks excellent English and is polite and easy to talk to. I hade booked a Deluxe room as these were specified as all having a spectacular view (later removed from the website).This was not the case as our Deluce room was on the first floor, but I was offered a Jr Suite at the 5th floor instead. We decided to keep our Deluxe room as this had two huge windows and balcony, but the message is that all rooms are individual and if you have specific demands you should call them. I do appreciate that the staff made an effort (after some debating). Another negative thing is that pets are allowed and we had an annoying dog barking in the room next door, but only at daytime when we were rarely there.
centralt läge, nytt hotell. Rummer var lite små, lite med garderober.
Hotel staff, services, Staff courtesy
Old world style. Staff excellent. Very personal.
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Very good location just few steps from Champs Elysees and metro station. prices
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
centralt läge som passade våra behov, mycket trevlig personal, bra frukost
Hotellet ligger centralt, bara ett par hundra meter från Luovren. Gångavstånd till Notre Dame och annat. Nära till buss och tunnelbana om man inte vill gå. Bra frukost med bröd och pålägg, juce och frukt, yougurt, flingor mm. Tillgång till dator i receptionen. Hjälpsam personal.
Läget och att personalen talade flytande engelska. Nej
Inte nagot var mycket besviken Allt
Bra läge vid Louvren, Nära allt. Prisvärt och trevlig personal! Ombyggnad av närliggande kontor störde morgon sömnen!