en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Minus: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Plus: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Minus: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "The crew on-board was nicer this time"
Minus: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Plus: "Everything was great"
Minus: "I’d honestly pay more for childless flights"
Minus: "Improving customer service during delay but overall good"
Plus: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Minus: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Plus: "Service and the crewe was very kind"
Minus: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "Food could be improved."
Plus: "Quick, efficient, relaxing."
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Plus: "Staff was great."
Minus: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Plus: "Crew were professional and friendly"
Minus: "Small seats"
Plus: "The crew were impeccable."
Minus: "Very narrow economy seats."
Minus: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Minus: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Minus: "Flight was 2 hours late in departing from Frankfurt."
Plus: "The seats are comfortable and the plane was clean and well-presented."
Minus: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Plus: "Professional, efficient, full, nice sandwich and coffee."
Plus: "We were late on arrival due to a delay in our connecting flight. Lufthansa had a courtesy van waiting for us on the tarmac and ushered us directly to the flight being sure we did not miss our flight. Lufthansa went above and beyond in their customer service!! We are truly grateful to the airline for their assistance and superior service!!"
Plus: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Minus: "The connection from the other flight was verry short,verry confusing with the gates!!!"
Minus: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Minus: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Plus: "Enough space for my legs, cabin crew okay"
Minus: "No entertainment"
Minus: "Didn’t like the breakfast at all"
Plus: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Minus: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Plus: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Minus: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Minus: "2 hours delay on a 1 hour flight."
Minus: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Plus: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Plus: "On time."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "Great crew. Very comfortable flight, good food. On schedule"
Plus: "The crew was nice and professional."
Minus: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Plus: "Crew was fantastic."
Plus: "Title says it all Short flight"
Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"
Plus: "Standard short flight."
Minus: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Plus: "very good service overall Gothenburg airport is great"
Minus: "such early flight!"
Borde kunna bjuda på en kopp kaffe!
Everything went very smoothly.
Plus: "Seat was very comfortable. Crew was great."
Plus: "Check in was swift"
Minus: "Friendlier approach from the crew"
Minus: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Plus: "The crew was friendly and particularly one of the girls was always giving her best"
Minus: "The 34 minute flight was delayed by almost 2 hours."
Plus: "Friendly crew with a wide range of entertainment options"
Minus: "Smoother boarding. Was great once on board."
Minus: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plus: "Fligth attemdance atention"
Minus: "Delay in the departure (40 min)"
Minus: "late flight once again"
Minus: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Plus: "Fast flight , friendly staff , ok food"
Minus: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Plus: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Minus: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Plus: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Minus: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Plus: "Very good drink service (one cold and one hot drink)"
Minus: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Plus: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Minus: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Plus: "Crew were amazing"
Minus: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Plus: "Flight schedule, boarding management"
Minus: "No WI-FI service during my return flight, limited options for tv news programs."
Minus: "May bags didn't make the transfer and were sent on to me the following day."
Plus: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Minus: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Plus: "Not a long run."
Minus: "Seats too too tight. Uncomfortably tight."
Minus: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Minus: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Minus: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Plus: "Very organized airline. Friendly staff."
Plus: "Super friendly"
Minus: "No entertainment"
Plus: "The crew were so kind!"
Plus: "The crew was very professional and kind and evetything was on time. The food is tasty."
Minus: "No entertainment at all."
Plus: "The crew were very kind. The food was good."
Minus: "The space between the seats is very narrow and there is no entertainment."
Minus: "Both flights were delayed. Food selection was poor."
Plus: "We arrived on time"
Minus: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Plus: "Plenty of food and drinks, pleasant crew"
Minus: "Poor service, will not fly again with this airline"
Plus: "On time, smooth flight."
Minus: "Boarding area cramped, all classes and rows boarded at same time."
Plus: "The actual flight was professionally well-handled"
Minus: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Minus: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Minus: "The delay in take-off"
Plus: "Good service overall"
Minus: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Minus: "Vi sitter i planer och ser våra väskor på en vagn, redo att lastas. Helt plötsligt så kör de iväg vagnen, vi ser att de kör mot terminalen. När vi frågar personalen vad som händer så säger de att väskorna skall lastas framtill i planet. DE LJUGER!! planet stänger dörrarna, vi startar och flyger. När vi landar så berättar de att bagaget inte kom med. utan väskor så åker vår grupp till hotellet. Det hemska var att besättningen ljög istället för att berätta och informera på ett bra sätt. Väskorna kördes ut och kom efter midnatt."
Plus: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Minus: "The entertainment wasn't great compared to most international flights."
Jag upplever att de gånger jag flugit Göteborg-Helsingfors, Helsingfors-Göteborg är det ofta förseningar. Har flugit ca 10 gånger feb-maj
Ända bättring skulle vara att kunna ge rätt gate på bordningen vid byte i Helsingfors ( var fel/ ändrat) både gånger 😉😊 (kanske inget med er att göra…) Annars jätte nöjd med alla fyra flyg med Finnair, trevlig och hjälpsam personal.
Bra Bolag! Ordning o reda
My flight was cancalled how can I give recension ?
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Minus: "I didn't like putting two family on different seats far from each other"
Minus: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Minus: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Plus: "The choice of entertainment is huge"
Minus: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Plus: "the food provided under gluten-free food"
Plus: "Fantastic service staff food and beverages"
Minus: "Just slightly hard when laying down on the seat to sleep"
Plus: "Friendly crew, modern and clean plane."
Minus: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Plus: "All around great service and reliability"
Minus: "Alittle more seat spacing"
Minus: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Minus: "It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off."
Plus: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Plus: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Minus: "Small plane incredibly cramped for8 hour flight"
Plus: "Loved the flight attendance!! They were friendly, witty and flexible."
Minus: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Plus: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Plus: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Plus: "comfortable seats, meal was better than expected, in flight entertainment was good"
Minus: "it's absurd to have to pay like $70 more for window seats"
Plus: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Minus: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Plus: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Plus: "Food, not crowded, small plane"
Minus: "No individual tvs"
Minus: "No in-flight entertainment and seats didn't recline well"
Plus: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Minus: "Very old plane. Not a nice crew."
Plus: "old planes tight seat no entertainment late boarding"
Minus: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Plus: "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Minus: "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."
Plus: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Minus: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Plus: "The boarding process was expedient and the food was ok and standard for these flights."
Minus: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Plus: "Crew was nice and boarding was on time"
Minus: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Plus: "Crew was generally friendly. Leg room in coach was ok. The price was good."
Minus: "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."
Plus: "The crew was friendly and very accommodating. Inflight entertainment had many choices, had a wonderful relaxing time. The food was not too good but then again it's airplane food. Overall, recommend the experience."
Plus: "On time departure and early arrival"
Minus: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."
Plus: "I did not like anything about this trip."
Minus: "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."
Plus: "Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing."
Minus: "This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date."
Minus: "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Flight crew was excellent.
Did not like anything about the flight Did not get economy plus that I paid for
Plus: "Flight was fine...."
Minus: "....but departure wa delayed over an hour"
Plus: "A lot of seating space. very comfortable."
Minus: "You have to pay for wifi."
Minus: "We paid for meals that were NOT delivered"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Minus: ""sporty" landing in Washington :)"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Minus: "I was unable to make it to copenhagen due to missing my connection"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "The airplane clean ,Food good etc."
Plus: "Beautiful airport, nice merchandise and merchants.flights on time."
Minus: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."
Plus: "Love the service on Alaska. Crew were incredibly nice!"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Plus: "Great selection of movies."
Minus: "Sitting on runway for take off for some 40 minutes."
Minus: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Minus: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Minus: "Placering av resesällskapet"
Plus: "Movie selection, warm buns,"
Minus: "no thing to report"
Minus: "Försening 1,5 timme"
Plus: "No comment since very short flight."
Minus: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plus: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Minus: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Plus: "Only that it was the shorter part of the trip."
Minus: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Minus: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Transfer desk was remote but once found, staff was very good"
Minus: "Haven't made it yet due to late flight/missed connection"
Plus: "It was a normal flight, only a few hours long. The crew was very nice."
Minus: "Once again, just some leg, and arm space issues but that's to be expected."
Plus: "Safe departure, flight and landing."
Minus: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Minus: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Plus: "Good legroom good food in early"
Minus: "Waiting area at gate to small not jalf as much seating as needed"
Plus: "Yeah Everything well organized"
Minus: "I believe so"
Plus: "There is a nothing to mention that was memorable or comfortable."
Minus: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Minus: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Plus: "Despite being a short flight, they gave food"
Minus: "Nothing. All ok"
Plus: "More space in business class (777-300) than many other airlines."
Minus: "Entertainment very limited. No adjustable air vents in this aircraft"
Plus: "Spacious business class seats, excellent meals"
Minus: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Plus: "Åkte buissness class och allt var perfekt!"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Minus: "Entertainment worked sporadically"
Plus: "The schedule and timing"
Minus: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plus: "Great food and friendly crew."
Minus: "Seatback system was old and not very functional."
Minus: "There was no entertainment available."
Plus: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minus: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plus: "The Air France service was ok. Got me to my destination on time and alive."
Minus: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Plus: "Not much expected as it was a budget trip."
Minus: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plus: "Timely and smooth teansit."
Minus: "Food has a way to go to be appetising."
Plus: "Friendly crew, good meal and entertainment"
Minus: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Plus: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Minus: "Slight issue with headphone connection, was not the only passenger."
Plus: ". Budget airline with no legroom or extras"
Minus: "See above. Nothing specific to like."
Plus: "The free glass of red wine when the plane finally took off."
Minus: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Minus: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plus: "Absolutely everything perfect."
Minus: "Through my own fault I ordered a different seat instead of window seat. :)"
Plus: "Boarding was on time"
Minus: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Minus: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Minus: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Plus: "I didn’t actually liked the entertainment"
Minus: "I just didn’t enjoy the entrainment."
Plus: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Minus: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plus: "Everything was very prefect and would love to fly again."
Plus: "Hospitality of the flight attendants"
Minus: "Toilets could hv been cleaned more often"
Minus: "Some toilet facilities out of order and some slow service"
Plus: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Minus: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plus: "Boarding and punctuality."
Minus: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Minus: "The air France flight was overbooked and we had been in standby until the last minute"
Minus: "only there were del;ay at JFK"
Plus: "Crew was great."
Minus: "Food could be a bit better. White bread is unhealthy."
Plus: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Minus: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Minus: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Plus: "Amazing service, seat and FOOD"
Plus: "The food was good."
Minus: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plus: "Good seat near the front."
Minus: "Delayed arrival by 30 minutes."
Minus: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Plus: "Crew are efficient and friendly."
Minus: "Very small plane."
Plus: "The crew"
Minus: "Not enough room for legs. Small amounts of food. No entertainment."
Minus: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"