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6,0
Plus: Drop-off and pick up is easy. Car was good, nothing wrong with it.
Minus: Car wasn't as clean as the first time I rented, which was back in January of this year (2021). Booked a Camry but somehow the staff told me that the make/model was not guaranteed, so I was given an Altima. The deposit got bumped up $100 for debit card users, did not know that. First time renting here was amazing, the second time is only half as good of an experience because the first time I got a personal touch form Enterprise by receiving text message from a customer staff asking if I had any questions regarding my rental, and that lady was super helpful answering all my concerns. I did not get any customer support text second time, so that was kind of sad.
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10,0
Plus: The staff, customer service person named Lauren who was extra helpful and timely answered all the questions pertaining to the rental and return process at Enterprise, which is amazing. Would definitely rent from Enterprise again if they keep having a person reaching out to rentees to check on things, very neat.
Minus: It was great.
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