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As an alleged five-star hotel, The bed linens and ropes are OK for comfort. The size of the room is also decent. They have BBC, French channels. The breakfast is poor: small restaurant, lack of choices, too many people and the quality of food is far from anything five-star. I came back to my table with food only to find all other 3 chairs I wasn't using intact but the one I was sitting on just somehow vanished, gone. And the fork and knife and plates were still resting on the table. Haunting! I looked around and saw probably my chair being seated by a mid-age women in the alley, who was enjoying her food and chatting with her friends. The room was a smoking one. Hate smoky air. The View: window opens to the roofs of shabby building and the cramped city skyline in polluted smog. The design of the room is rather strange. The cleanliness could have been much improved on the carpet, the surface of the sofa, etc. to live up with the five star rating. The cheap pack of for-sale toiletries, bottled water of a new local brand, and box of Chinese tea should be removed to upgrade the taste. The TV is small, not high resolution, and cannot adjust in any direction, not to mention using your USB for your own movie. The tea bag and nestle instant coffee reminds me of a basic 3-star facility. Guests had better go through the full price list of every single item in the room, from bed head board to tea spoon. The completeness of the items you can or cannot see really frightens you to death of damaging the cheap setting. The location: the hotel hides itself in a crowded and dirty residential complex. Reaching there at night is a challenge of GPS. The check-in staff was a cold poker face. He set me aside waiting and dealt with some other guest behind me while being unclear of my booking, no explanation nor guilty feeling. Actually, on the twentieth something Floor, it shows it belongs to some service apartment company. Where am I? A real five star hotel or an average service apartment I find easily find at half the price on the Internet?
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
That i wait 2 hours for check in Lie with price. I booked for 189 usd but pay 1480 CNY - 222 USD
Staff profesionalism. Food was quite good. Very nice rooms. It is an international business hotel.
Very clean rooms Bad location it not on a main road its located is hard to find
It was a good location , the room was good and clean... The main problem is with the stuff there, they don't know english at all and they make a lot of mess up coz of this.They don't even know their own menu for room service and is very hard to comunicate with them.
Internet was not working properly, they refused to fix it, refused to compensate, and few of the servants speak proper english.
Very nice room . Good breakfast . A little too expensive for what it is offering . I stayed during Canton fair ,maybe this is the reason why I thought a little expensive but I would recommend this hotel Location ! . It is central and nice , but in the area are a lot of office buldings . you just cannot go from the hotel and drink a beer or go to a restaurant within walking distance . You have to take taxi .
This was one of the most pleasant experiences staying on a business trip in China. The staff was incredible. I stayed on the executive floor. The service and amenities were amazing. I will definitely stay there again.
it was a luxury hotel with great spa facilities.good for business people breakfast for halaal sholud be looked into,as u have many moslem clients.
The facilities were excellent and so was the staff. I would recommend this hotel for the fantastic value. The boring coffee shop menu. Close, but not walking distance from the Metro/ Guangzhou East Rly Stn.
When we were away from the hotel. We did not like anything the staff were rude and kept trying to add additional fees. We had a 40 minute delay at check in trying to sort out the breakfasts which it clearly indicated on the booking were included but the staff kept insisting they weren't. I will not recommend this hotel to any of my colleagues or friends in fact I will be making it clear to our HR department that handles hotel bookings to avoid this one.
Very kind and helpful staff, good offer of restaurants This hotel might need more lifts
Foot Care Centre, Desingn Poor breakfast, Rigid mattress,Towels look as dirty
Staff is helpful and polite. The room is spacious, clean and comfort.
Close to the Canton Fair. Reasobable prices for a good hotel during a business trip.
Stayed in the executive room. The room was very spacious and the bed was very comfortable. The executive lounge was disappointing. Could have a wider variety of food and some light meals. Did not justify to pay for executive floor price. Beverages (other than Coffee/Tea) was overcharged.
i like the newly renovated lobby and rooms, very nicely done and the bed sheets are all high quality and comfortable. i choose this hotel because it says there is a spa and gym for relax after work, however, we found out it is under renovation and it will still be done after 2 months. they should have post that in their website that it is "under renavation" so guest wont be frustrated to find out later after check in already.
The Hotel is excellent value for money and I will definitely return there should I have to go back to Guangzhou The bed was not very good and the decor is a bit tired, should be revamped
Bell boys are service oriented and ready to assist. Hotel is just an average 3-star accomondation. Low ceilings, simple rooms with dirty windows (no-double glassed) and street noice.
The staff were courteous in general and pretty friendly. The design of the room was quite original. The breakfast wasn't bad, although it was mainly for the tastes of Chinese and other Asian customers. The location was quite far away from the centre of the city of Guangzhou, so using the taxi to move around was not optional.
Lobby, rooms very bad location, outdoor noise,...view from the window ...ruins and highways...mornings only cold water...
Good price if compared with the quality of the hotel Poor staff almost don't understand english
Cooperative staff and good design of rooms. Good shuttle bus service to and from Canton Fair halls. It is located far from the city center. It is a three star hotel at best and is not good value for money.
Every thing was great in the hotel , just the location is far away from the metro station and always you need to take a taxi to move around the city. Nop
Good comfortable room with very good bed. Bootles of drinking water is complete every day in the room.It is possibility to prepare tea and coffe in the room. Minibar in the room is not complete every day.
Staff may not always have a good command of english but they would do their best to try to help me with my needs ; Overwhelming choice of excellent Dim Sum for breakfast (did not even try their continental buffet) ; Free wired internet ; pool ; great value for money Looks like it's just accross the East Train Station on the map.. It actually is but you have to cross a 6 lines freeway to reach the hotel (people do it, it's probably not a good idea to try if you are not used to the chinese way of crossing roads). No overpass nor underpass near the hotel. The taxis drive to/from the station takes 10 minutes ; Their travel agency cannot make reservation for train tickets (but ok for air tickets)
Good hotel, great value, near the station but main disadvantage is there is virtually nothing of interest near the hotel, its a long walk to shops, restaurants etc.
The hotel is just o.k. I would not give it more than 3 Stars. It is clean but you can easily see wear and tear in every details of the hotel's room. Looking outside the window seeing a nice size outdoor pool with next door yard filled with construction debris.
my accommodation was comfortable and full of successful the hotel was clean and the employ was cooperative just the location
The hotel is very clean and confortable. Great breakfast.
Hotellet låg bekvämt i förhållande till tunnelbanan och det var lätt att hitta. Allt var väldigt nytt och fräscht och det var jätteskönt att hotellet hade en rimligt stor swimmingpool med svalt vatten så man kunde svalka sig. Man kunde även boka massage vilket var verkligen prisvärt. Hotellpersonalens mycket begränsade engelska är en klar nackdel, de kunde inte ens förklara de enklaste sakerna. Det är också bra att vara medveten om att besöker man Guangzhou som turist är turistservicen "non-existing". Hotellet hade överhuvudtaget ingen information om turistsiter eller dylikt. När vi försökte fråga hotellpersonalen om råd vad de tyckte vi skulle göra var "shopping" det enda de kunde komma på trots att det finns en hel del intressanta saker att besöka.