Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
Helpfull staff, good food, nice rooms, evening enertainment in the bar, the design of the hotel, good shops
Whether they were staff at the reception, restaurant or the lobby all of them paid meticulous attention to details and your needs. They were just exemplary in all respects as Shangri-la hotels in the other parts of Asia. I enjoyed the one day stay. It was not so much the hotel but the transport from the airport to the hotel. They should consider providing shuttle service in view of its distance. I paid 260 RM to a bogus taxi operator when I was told it normally costs only about 150 to 160 RM.
The decor of the hotel is just super. Everything very modern and upto date. The staff however needs some more training for hotel of this standard. The staff was fine but need some more training for hotel of such high standard
The staff was very helpful, The Horizon Club facilities were excellent, all our needs were met.
The welcome from getting out of taxi until reaching the room was excellent and a credit to the staff involved. Thr shuttle bus to exhibition should go to Hall A, B & C
Everything was very nice, from the staff to the food. The hotel is very far away from anything. Accessible only by taxi.
Luxury buisness hotel near the river.great view Breakfast
it is a laxury hotel prices are very bad during the canton fair
The hotel is exccelant. Very modern and the room is has very nice view. If you want to be near the city, this is not the right hotel for you.
some expensive, but for trade fairs is ok price
Good Room, excellent breakfast, good pool for relaxing and a little smaller for swim but it is possible in that. the internet is not very fast, but maybe it is the same problem in all china.
Location and breakfast Wifi connection was too slow. The non smoking room had a strong smoke odor.
Great view from the dining area and pool area. Internet access in the rooms was also fantastic to have considering that I was in China on business. The pool bar could have been open at times for refreshments
I was pleasantly surprised and enjoyed my stay
Location, staff friendliness 1. Complimentary fruits was only for first day.
all charging for the business center computer!!!!
the location is good and close with metro station,various restaurants the price is huge for the confort.Last year we have booked this hotel with 90 usd/night in the same period and that is all he deserves as price.The hotel is old,the furniture,towels,everything is old.The breakfast is poor and very expensive.
I used their paper stationary folder like envelop, writting pad etc while on canton fare for which they have charged RMB 50. shame on it as a 5star guest charge for a plastic folder???????. I have used paper and throw the plastic folder for that they charged 50 rmb......
Nothing.. Beds were hard like rock, checked out early.. hotel management agreed to refund but money still not back yet as Kayak vendor getaroom is still thinking over it!!!
My flight was delay significantly, I arrived at the hotel 3am the next day. The staff in front desk is very helpful, he not only put me in a non-smoking room as request, also upgraded me to a suite.
the renovated rooms are beautiful the mattress is too stiff
service and cleanliness
I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. I don't suggest the hotel at all. I actually I liked nothing during my stay at Dong Fang Hotel. the staff were not friendly at all. the room was given to us at the end line of block No. 2 and it is very far from the hotel reception and the swimming pool. the carpet of the hotel is very old with bad smell. I requested them to move to the other block which is new but they refused. It seems that the staff of the hotel don't like ARAB people and the staff intended to give ARAB people bad and far rooms. This is only 3 star hotel.
breakfast being served outdoors in the central garden,the shuttle bus service to the trade fair the main restaurant not letting us in after 9 pm,the hotel booking in clients and giving them room keys prior to us even checking out from our rooms,the next lot of guests are sitting in the corridors in front of the rooms waiting for us to leave,this was at 12:30
The room was spacious, the bathroom was equipped well, very nice bar with places outside in the beautiful garden. The breakfast was not diverse, windows in the room were locked therefore it was a lack of fresh air.
Staff speak english & quick houskeeping service Smell of the coredors and rooms + guests who were smoking were opening thei rooms doors & we were annoyed the smoke and the smell. rooms were not clean enough like 5 star hotels
convenient location since i was visiting someone that lives at the marriott apartments next door. The pool was nice as well and open late. bed was not very comfortable too hard for my preference
Location, price level Not 5 star service; no shuttle to airport.
Staff were very helpful. Executive suite was large.
Central location but quiet, luxurious, lately renovated. I enjoyed my breakfast at the wonderful garden by the swimming pool. The personnel speaks English fluently. I strongly recommend it. I would prefer the bed mattress a little softer.
Good location just above metro station with two lines, good chinese cousine on 8th floor, garden and pool. Definitely good times for this hotel passed away. Need general refurbishing, corridors are smelly, disgusting bathroom, carpets are with huge spots, it's worth only *** european standard. totally overpriced!!!!! Staff didn't want to help me making a chinese call to clarify the matter with missing train ticket.
The facilities were nice but I was there on National Day so some of the things like the hair salon/spa was closed. Most of the staff spoke some English. The distance from the airport is at least 40 min away
The services were very nice the view of the swimming pool with gardan is very nice too . ....the beds are very comfortable .... I paid 5 rmb for each fax I received ... why ? ....this charge are not fair
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
They must have more people speeking english
Its only 10 minutes drive by shuttle bus to the fair. Buffet breakfast good compared to same priced hotel in the same district.
To be honest with the money I have paid nothing worth there I could get better hotel The location near to nothing , if you want to save your time and money don't go for it , breakfast is really bad quality means better to have room with out breakfast and enjoy your coffee at your room . The people there cold learn more English but any way in china all hotels worker hard to cominacate with .
Free Breakfast, Free Internet, Free Minibar It was far from city centre and I had to spend time & money commuting
The front desk staff are excellent . Feel cheated as we used the foot massage service. When asked we was informed there is 20% discount for hotel guest , after completed the service, we are not allowed to have the discount . big mess and after some hotel negotiation which totally spoilt our mood, we are given the discount. This is consider cheating !!!!!
The location was fantastic. The room had a stale smoke smell.
clean room is excellent there are no shopping
The breakfast was nice and they had an outdoor swimming pool but there was a big dual carraigeway and motorway flyover next to the hotel so it was a bit dusty!There was free buses to/from the Canton Fair.The metro station was at least 20 mins walk away.Internet access was free. There was only 1 access to the hotel because of a very complex dual carraigeway and flyover. You had to double back in a taxi.It was out of town and not near any shops.
The room. The hotel staff had poor knowledge of english language.
Price, Comfort, Secure location Lack of other languages
bra service, bra personal och utmarkt mat samt bra pris. man sover helt perfekt i skon sang. finns allt for semester och office. ligger i ett lungt omrade kanns nastan som ett diplomat omrade
Läget var utmärkt, nära flera restauranger (bäst var Lucy´s) och lugnt och ostört intill Pärlfloden nej
my accommodation was comfortable and full of successful the hotel was clean and the employ was cooperative just the location
Good hotel, great value, near the station but main disadvantage is there is virtually nothing of interest near the hotel, its a long walk to shops, restaurants etc.
The hotel is just o.k. I would not give it more than 3 Stars. It is clean but you can easily see wear and tear in every details of the hotel's room. Looking outside the window seeing a nice size outdoor pool with next door yard filled with construction debris.
The hotel is very clean and confortable. Great breakfast.
Staff may not always have a good command of english but they would do their best to try to help me with my needs ; Overwhelming choice of excellent Dim Sum for breakfast (did not even try their continental buffet) ; Free wired internet ; pool ; great value for money Looks like it's just accross the East Train Station on the map.. It actually is but you have to cross a 6 lines freeway to reach the hotel (people do it, it's probably not a good idea to try if you are not used to the chinese way of crossing roads). No overpass nor underpass near the hotel. The taxis drive to/from the station takes 10 minutes ; Their travel agency cannot make reservation for train tickets (but ok for air tickets)
I like the room, the food the stuff was grate and the price acording yo the experience The naiborhood
Free upgrade of room. Conceirge provided clear information about the places we wanted to go. It is within the Pedestrain Street. There are Convenient Shops just right in front of the hotel entrance. Not too close to walk from Subway station.
Room was very clean and comfortable taxi is very hard to get from this location
The staff were very helpful with good english and the room was very comfortable. All was good
Location in old Guangzhou, ideal for tourism and shopping. Roof-top pool with facilities. Spacial rooms and picturesque view.
Great value for money Great staff Great Location for shopping upgraded to executive package with breakfast and happy hour..staying there was 100% worth the money.
the hotel is right in the thick of it - you come out of the hotel and you are right in the centre of a very lively area - to one side you are next to a market and a five minutes to the river - to the other side in a wonderful area of the city - clothes food jewellery and life. I paid about $70 a night.
the room i booked a suit it was big room,comfort,faboulas you dont get taxi easly
Very nice hotel, clean, good food and a nice area for shopping, no bars in the area
A very Good service a inside businnes corner. They arranged the train tickets Guangzhou-Hong Kong. Pendle bus during the fair to the Kanton Fair. Everything new. Possible Breakfast outside ! The Spa was not ready yet
Decoration and style was nice. Room is bit strange but enjoyable A/C was not cooling well. Talked to the staff but no response. spa still not opened, there are some bad smells from the side of construction. Not a lot of drivers know the hotel easily.
shuttle bus's to the canton fair. large rooms slow internet, spa not yet open
Really great new Hotel But staff need training ...
Very New property , so every thing was clean and fresh It said on your booking.com website about all the facilities , liek Swimming pool ,Spa , sauna etc facilities , but they are still under construction , and besides the rooms , and 2 resturants , one Western and one Chinese nothing is operational .
Not impressive due to rather old decor and rustic smells. The breakfast staff were courtesy and polite. and happy lot. this atmosphere is a bit old
Service was very Good, Atention was excelent
Facilities are getting old...Besides that, the hotel is good.
very good location, close to the fair
Very good chineese dimsum and nice pools and sauna
i liked the veiws,some of the staff were very good,but they got let down by the other 50%. price was expensive compared to better hotels,the location was rubbish..taxis are very cheap,but you need one wherever you go..no bars-nightlife anywhere near.the hotel is old,and showing signs of aging.I moved to Dong Fang hotel after 6 days.totally amazing....Please dont bother with this place
the stuff was friendlily to far from the city, old Hotel the room is clean but the lobby and the corridors are dirty.
Staff was exceptionally friendly and efficient. Views were very good from the room. requests were answered positively. Nothing I can remember
River Views are fantastic.
if you are alone on a business trip (like I was), this hotel is great, the people are extremely caring, and they speak the necessary english, on my business trip I got so incredibly ill, it was unbelievable, and the personnel at the hotel was so warm and caring, they drove me to the emergency and people from the hotel stayed with me all the time, I will never forget that, thanks people at the Ramada Pearl, you guys are so very sweet !
This was one of the most pleasant experiences staying on a business trip in China. The staff was incredible. I stayed on the executive floor. The service and amenities were amazing. I will definitely stay there again.
Very nice room . Good breakfast . A little too expensive for what it is offering . I stayed during Canton fair ,maybe this is the reason why I thought a little expensive but I would recommend this hotel Location ! . It is central and nice , but in the area are a lot of office buldings . you just cannot go from the hotel and drink a beer or go to a restaurant within walking distance . You have to take taxi .
The Supervisor at the reseption...I think her name was Angel I had one bedroom apt. for 2 adults and only breakfast for one was encluded.bed was not comfertable
The location They charged my credit card without any reason and after my mails to booking.com they gave it back. the funny thing is check in time you have to come between 2 pm to 6 pm if you come after this time they have no responsibility!!! with credit card guaranty they hold the room till 9 pm for me. Dont forget the chinese address of hotel because taxi drivers with chinese address can find the hotel very hard also get the chinese address of the other sights of city.
Some of the service staff at the reception were more knowledgeable than the rest. The more senior staff were very helpful and spoke english quite well. There were hardly any information for tourists. Taxis are hard to get, especially when we needed to go to the train station. There was no advice that we should book a taxi before hand, or should book the hotel car. We ended up missing our train to Hong Kong because the taxi came so late and no one knew how bad the traffic was. Furthermore, the staff told us that the train station is on 10 minutes away, and not knowing that there were roadworks and the taxi had to drop us at a taxi stand three blocks away from the station. It was a long and difficult walk especially for my father, 87 years old. I think that the hotel should provide more accurate information for it's client and perhaps offers transportation to and from the hotel.
Please write at least 15 words
it was good and nice for arabic family
The only good thing - free can of Coke, Sprite and bottle of water. Worst hotel for last 3 years. Bad english, bad service, no info for tourists (have only one map, which they don't give, staff doesn't know anyting!), cheated with exchange rate, 1 horrable breakfast for 2 staying persons in room (gave us second after complains), cold room.
The location is the best, very close to bus stop to GZ ariport and the railway station. with the construction that is going on now in the city, Springdale commands the best location. The hot water switch needs to be improve, as I need to turn it on each time I need to use, the switch is too high. Very hazardous should I slip.
new, good facilities in room unexciting/uninteresting interior design; no wireless internet
I think the residences are a great alternative to a conventional hotel. You get all the conventional services with the addition of a kitchen and washing machine giving you the option of eating in. I found the place a very pleasant place to stay, close to the metro, guangzhou east railway station and plenty of good shopping on the doorstep. Although my stay was very comfortable (I stayed in a studio apartment) the pictures make the residence look more luxurious than it actually is. The buffet breakfast could be better but was ok.