Hyrbilar på Toledo Express flygplats

Customer Service Issues

Plus: The car itself was excellent. I received a Toyota Camry and it was great to drive. I had a seven hour drive each way and was very pleased with the car.

Minus: The customer service was poor. There was an issue picking up the vehicle. The representative at the desk offered no assistance and recommended that I just get a refund. She did not offer to change my reservation to another location or any other assistance. When I left - without a car - I called the toll free number and the rep on the phone was able to secure a reservation at another location - for an additional $20. I entered the second location and the rep at that desk promptly told me they had no cars to give me. She said, “They don’t call to check.” After I persisted, she sighed, highlighted some lines on a paper, looked in the computer, and finally gave me a car. As I needed to drive 7 hours out of town that day, spent an extra hour to pick up the vehicle, and almost did not get one, my rating is lower. I feel that if I had not been adamant at the second location, I would have walked away without a car. Neither of the reps offered to help me. They just said, “No,” and were ready to move on. No other customers were waiting, by the way. The first location could have called for me. The second one could have attempted to verify the situation before flatly telling me they had nothing - because they obviously did in the end. The return was simple. I did an after hours return, filling out their form and putting it in the box with the key. I received an appropriate receipt by email.

Unhelpful staff

Plus: Nothing

Minus: Didn't take debit cards. I didn't have my credit card with me. My wife did, but they said we needed to change the reservation to her name. They couldn't do it at the counter. They said we had to call the reservation help line. Then they couldn't tell us the number for that. Wound up getting frustrated and renting from another company. Couldn't get a refund of the prepaid rental. Will never rent from Hertz again.

Minus: Wouldn't rent me the car without major credit card, but that was never mentioned when they took the money off my debit card right away.

Plus: Great gas mileage

Minus: Seats are awful- legs cramped up no matter what adjustments I made.

There was no rental. They did not have any cars, i

Plus: Nothing.

Minus: I got a taxi for a 30 min ride to the airport, after booking the rental. While I arrived at the airport I received a call that was Hertz telling me there were no vehicles to rent.