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Room. Cleanliness. Privacy.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Proximity to WH
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Det centrala läget var utmärkt samt att det fanns möjlighet till mat och dryck. Avsaknad värdebox Förvaringsbox
Läget var mycket bra. Trevlig personal. Rent och snyggt. Fräscht badrum. nej
Perfekt läge, 300 meter till Vita Huset, nära till "The Mall" och alla museer och tunnelbanenedgång i huset.
Alltid trevlig personal. Städerskan fyllde på med vatten/handdukar/shampoo/tvål dagligen. Mycket bra fitness centre. Mysig bar utmed gatan som hade öppet länge under kvällen. Kanonläge, granne med vita huset. Nära till restauranger (14th & P-street) och till turistbussar, the mall m.m. Det kunde ingått en kontinental frukost för det priset.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Very clean, quiet and accommodating.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Customer service The sofa sleepers
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
The Bellhops were amazing! So helpful and polite!!!
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Location Maids Front desk staff on more than one occasion Very small rooms
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Excellent customer service and friendly staff.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
Pleasant staff Had to call for hair dryer location on back of door.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.
Personalen var mycket tillmötesgående. Toaletten läckte, tv.n hade nåt alarm så den sattes på halv sju varje morgon. Det som ändå är en stor besvikelse är at jag inte ens kunde stå rak när ja skulle duscha utan fick stå med böjda knän, jag är 180cm lång... Det är jag inte ensam om att vara =) Trots att de va 4- stjärnigt, då anser jag att jag iaf ska kunna stå raklång i duschen!
Vi hade mycket fin vistelse på Hay Adams. Personalen tog väl hand om oss och rummen var mycket fina. Jag rekommenderar verkligen att bo på det här hotellet.
Bra läge.service utmärkt.trevligt.bra utsikt.gott kaffe och frukost! Glasbitar på mattan I rummet ...trots påpekande inte borta
Härlig atmosfär,bra läge,nära till det mesta! Trevlig personal.Lite gammaldags stil på hotelle. Charmigt. Nej
Läget,närheten till Georgetown. inkluderad frukost,stort rum nej
Ett mycket bra läge i Washington när du vill se Vita Huset och dess liknande saker Lite väl dyr parkering i hotellet eftersom det inte fanns något alternativ
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
very friendly staff and clean room with good linen.location is convenient room too small
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
Impeccable service and great location.
The staff was very friendly and knew our names quickly.
Service and public areas what you would expect from this mark. Rooms are a bit tired.
Attention to detail; Aesthetics; Quality of room; Great amenities; Blue Duck Tavern Pillow too high/mattress a little too soft for my liking, but that I suppose is nothing more than my personal preference.
Location was the best thing Nothing in particular but it could be less pricey
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Two of the employees, Soyoung and Stephanie were amazing in providing my wife and I with a very high level of service! Can't thank them enough for going the extra mile and making our stay memorable! They both did a great job communicating with us. It started with a text message to see how everything was in the room, when we had a problem with the heat, they dispatched an engineer right away, and had a new room ready for us when we got back later in the day. They also both signed a hand written card for my wife's b-day that was waiting for us in the new room. Overall, they both made our stay at the Loew's hotel very enjoyable. The location was very good, all the employees and staff were very friendly and hospitable. Would def recommend the hotel to a friend or stay there again. Our mattress could have been firmer.
Security- courtesy price of morning coffee- could not connect to internet
Rooms needed to be dusted. Mini bar is electronic and not a refrigerator; DO NOT TOUCH or you will be charged.
The staff went out of their way to make the weekend a wonderful experience. The door men were always friendly and helpful and the front desk staff was exceptionally friendly and accommodating. From the moment we walked in we were treated like valued customers, a simple and often overlooked feature of most hotels today. Highly recommend to anyone looking to make their stay in Washington DC more pleasurable.
rooms were clean and beautiful business center was terrible. have to pay to use intenet and print emails.
Comfortable room, nice bar/ casual restaurant. Enjoyed having Sunday New York Times at our door.
It was a clean hotel with nice people. misleading when looking online, it looks bigger than it is. But it wasn't too bad. They do not have complimentary breakfast. It's over priced for what you get.
Doormen were nice and knowledgeable... Rooms were clean, and impressive (but small) lobby. Like most buildings in DC, ceilings were low, scenery was of rooftops and other office windows and not much view. Little advise on best way to attack touring DC other than "If you want to, you can see this or that or use a bus tour"
Convenient Wet carpet coming from old AC Unit. Water pressure very low But overall it's a nice hotel. Would definitely use them on my next business trip
The hotel itself was beautiful and centrally located. The staff was very friendly. The bathroom was tiny, like a shoe box. The room we were given was also part of a set of 3 cojoining rooms, and the walls were thin enough to hear everything.
very convenient, comfortable, accommodating the AC was like sleeping with an idling truck - incredibly loud
The suites were large, clean, and well decorated. The kitchens had everything you would need to cook meals. There were two nice cold bottles of water waiting when you got there. My daughter loved the open fire place in the lobby. Close proximity to the metro, specifically the green and orange lines for easy access to the National Mall. The folks at the front desk were very helpful. The washer and dryer was a real perk. We had a great stay at AKA! The tubs are a little high, but I assume so water doesn't splash out.
No maid service
terrace missing breakfast on Sunday
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
Clean, beautiful room, bed was very comfortable, good food. the air conditioner was noisy.
Good location Several smokers on our floor.
Near perfect stay Everything very pricey, but not out of line with the area.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
There was food crumbs underneath the bed when we got there
Clean, rooms updated Rooms a bit on the small side
Location, staff were great At $200/night I could have had a true 4 star